{"id":599774,"date":"2025-10-31T15:24:35","date_gmt":"2025-10-31T22:24:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=599774"},"modified":"2025-12-10T12:35:32","modified_gmt":"2025-12-10T20:35:32","slug":"nueva-region-mexico-genesys-cloud","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/nueva-region-mexico-genesys-cloud","title":{"rendered":"Nueva Regi\u00f3n M\u00e9xico Genesys Cloud"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1060,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-599774","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","event_type":"gsummit","event_status":"ontime","event_start_date":"12\/10\/2025","event_start_time":"18:00:00","event_end_date":"12\/10\/2025","event_location":"","event_venue_name":"The Ritz-Carlton, Mexico City ","country":"Mexico","venue_map":{"address":"Avenida Paseo de la Reforma 509, Cuauht\u00e9moc, 06500 Mexico City, M\u00e9xico, Mexico","lat":19.4237938,"lng":-99.1756269,"zoom":14,"place_id":"ChIJBxNFn7__0YURn3e7ljvJRQg","name":"Av. P.\u00ba de la Reforma 509","street_number":"509","street_name":"Avenida Paseo de la Reforma","street_name_short":"Av. P.\u00ba de la Reforma","city":"Ciudad de M\u00e9xico","city_short":"M\u00e9xico D.F.","state":"Ciudad de M\u00e9xico","state_short":"CDMX","post_code":"06500","country":"Mexico","country_short":"MX"},"event_link":"","event_header_bgc":"orange","event_header_title":"Evento de Lanzamiento nueva regi\u00f3n M\u00e9xico de Genesys Cloud ","event_description_title":"\u00a1Esta nube se puso muy mexicana!","event_description":"Genesys en colaboraci\u00f3n con AWS, lanz\u00e1 su nueva regi\u00f3n local de Genesys Cloud\u2122.
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\r\nTe invitamos el 10 de diciembre a un encuentro exclusivo que marca un nuevo cap\u00edtulo en la transformaci\u00f3n del Customer Experience en M\u00e9xico.","disable_registration":false,"form_header_alignment":"left","form_header":"Asegura tu participaci\u00f3n aqu\u00ed","form_button":"Reg\u00edstrate ","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CVHTIA4","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"custom","ar_custom_title":"\u00a1Tu registro al evento ha sido exitoso!","ar_url":"default","ar_custom_url":"","custom_ty":"

RSVP<\/strong><\/h2>\n

Gracias por tu inter\u00e9s en participar en nuestro evento. Nos complace informarte que tu participaci\u00f3n ha sido confirmada.\u00a0\u00a0<\/strong><\/p>\n

Reserva el espacio en tu calendario<\/strong><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":601393,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

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Adem\u00e1s, descubrir\u00e1s c\u00f3mo:\u00a0<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n

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    La IA Ag\u00e9ntica potencia la automatizaci\u00f3n, personalizaci\u00f3n y optimizaci\u00f3n de experiencias, acelerando los resultados de negocio.<\/p>\n<\/li>\n

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    La nube local en M\u00e9xico brinda mayor rendimiento, baja latencia y cumplimiento con la residencia de datos.<\/p>\n<\/li>\n

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    La seguridad y el cumplimiento de AWS y Genesys aseguran operaciones confiables y protegidas.<\/p>\n<\/li>\n

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    Soluciones espec\u00edficas por industria atienden los retos de sectores regulados como finanzas, salud, telecomunicaciones y gobierno.<\/p>\n<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/12\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Bienvenida","agenda_start_time":"19:00:00","agenda_end_time":"19:10:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"La pr\u00f3xima frontera de la experiencia","agenda_start_time":"19:10:00","agenda_end_time":"19:20:00","agenda_single_description":"

    Un espacio inspirador en el que se introducir\u00e1 la evoluci\u00f3n de la automatizaci\u00f3n hacia la IA ag\u00e9ntica, explicando c\u00f3mo esta nueva frontera transformar\u00e1 las experiencias de clientes y colaboradores. Presentar\u00e1 la importancia de la orquestaci\u00f3n en tiempo real, la inteligencia aplicada y la colaboraci\u00f3n humano-IA para impulsar un crecimiento sostenible.<\/p>\n","agenda_session_speakers":[{"speaker_photo":605703,"speaker_full_name":"Mauricio Garc\u00eda-Cepeda L. ","speaker_position_company":"VP & General Manager, Genesys M\u00e9xico "}]},{"agenda_title":"IA Ag\u00e9ntica: La nueva norma m\u00e1s all\u00e1 de la automatizaci\u00f3n","agenda_start_time":"19:20:00","agenda_end_time":"19:45:00","agenda_single_description":"

    Exploraremos c\u00f3mo la IA ag\u00e9ntica es capaz de actuar, decidir y aprender en tiempo real y c\u00f3mo est\u00e1 redefiniendo la innovaci\u00f3n en CX. Conversar\u00e1n sobre la transici\u00f3n de la automatizaci\u00f3n tradicional hacia la orquestaci\u00f3n din\u00e1mica, y su papel en mejorar agilidad, confianza y valor continuo para las empresas.<\/p>\n","agenda_session_speakers":[{"speaker_photo":606073,"speaker_full_name":"Maria Aguayo","speaker_position_company":"Sr. Director Marketing and Business Development "},{"speaker_photo":605700,"speaker_full_name":"Olivier Jouve","speaker_position_company":"Chief Product Officer "},{"speaker_photo":605699,"speaker_full_name":"Mike Szilagyi","speaker_position_company":"General Manager & Product Manager "},{"speaker_photo":605702,"speaker_full_name":"Glenn Nethercutt","speaker_position_company":"Chief Technology Officer "}]},{"agenda_title":"Alianzas de confianza que impulsan la transformaci\u00f3n","agenda_start_time":"19:45:00","agenda_end_time":"20:10:00","agenda_single_description":"

    Una charla con destacados l\u00edderes de GNP, Actinver, Invex y otros invitados especiales, quienes compartir\u00e1n por qu\u00e9 eligieron a Genesys como su socio de confianza para acelerar su transformaci\u00f3n. Analizar\u00e1n c\u00f3mo la orquestaci\u00f3n en tiempo real de personas, datos e IA permite convertir cada interacci\u00f3n en lealtad, eficiencia y crecimiento sustentable, abordando adem\u00e1s temas como estrategia de datos y planes de transformaci\u00f3n con IA.<\/p>\n","agenda_session_speakers":[{"speaker_photo":606087,"speaker_full_name":"Aldo Trezza","speaker_position_company":"VP Customer Success LATAM "},{"speaker_photo":606089,"speaker_full_name":"Enrique Ibarra ","speaker_position_company":"CIO de GNP"},{"speaker_photo":606090,"speaker_full_name":"Lourdes Arana ","speaker_position_company":"Directora Ejecutiva de Estrategia y Experiencia del Cliente, Actinver"}]},{"agenda_title":"El futuro de la experiencia: Orquestaci\u00f3n de IA e Innovaci\u00f3n a escala empresarial","agenda_start_time":"20:10:00","agenda_end_time":"20:30:00","agenda_single_description":"

    Reuniremos a l\u00edderes de AWS, Deloitte y Capgemini quienes ofrecer\u00e1n una perspectiva de mercado sobre c\u00f3mo la IA ag\u00e9ntica y las plataformas unificadas de experiencia definir\u00e1n la pr\u00f3xima d\u00e9cada de la experiencia del cliente.<\/p>\n

    Destacar\u00e1n c\u00f3mo una infraestructura de nube local permite a las empresas innovar con mayor confianza , combinando seguridad, resiliencia y controles de protecci\u00f3n de datos mientras aseguran que las iniciativas de IA se alineen con resultados de negocio claros y un ROI medible.<\/p>\n","agenda_session_speakers":[{"speaker_photo":606074,"speaker_full_name":"Juan Vicente Hern\u00e1ndez","speaker_position_company":"Director de Alianzas y Canales en Latinoam\u00e9rica"},{"speaker_photo":607099,"speaker_full_name":"Alejandra Mendoza","speaker_position_company":"L\u00edder en Inteligencia Artificial y Datos, Deloitte M\u00e9xico "},{"speaker_photo":607100,"speaker_full_name":"Daniel Zavalza","speaker_position_company":"Director de Tecnolog\u00eda, Capgemini M\u00e9xico"},{"speaker_photo":607227,"speaker_full_name":"Jorge Pastrana ","speaker_position_company":"Lider Senior de Ventas para Aliados en AWS M\u00e9xico "}]},{"agenda_title":"Experiencia y Networking","agenda_start_time":"20:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"Expertos de Genesys ","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","meta_title":"Genesys Cloud M\u00e9xico Launch | Powered by AWS","meta_description":"Ahora contamos con una regi\u00f3n local de Genesys Cloud para tu experiencia del cliente en M\u00e9xico. 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