{"id":583237,"date":"2025-07-24T09:33:40","date_gmt":"2025-07-24T16:33:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=583237"},"modified":"2025-12-17T17:37:06","modified_gmt":"2025-12-18T01:37:06","slug":"community-day-chile-14-agosto","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/community-day-chile-14-agosto","title":{"rendered":"Community Day Chile – 14 Agosto"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1144,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[14823],"tax_bundle":[15236],"tax_contenttheme2":[],"tax_capability_sitewide":[15875],"tax_products_programs":[15871,17523],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-583237","events","type-events","status-publish","hentry","event_type-genesys-events","tax_priority-54","tax_contenttheme-improve-customer-experience","tax_bundle-genesys-ai","tax_capability_sitewide-ai-and-automation","tax_products_programs-genesys-ai","tax_products_programs-genesys-cloud-cx"],"acf":{"event_start_date":"08\/14\/2025","event_header_image":"https:\/\/www.genesys.com\/media\/Genesys_Dynamic-Adaptive-G_503-scaled.png","external_registration_link":"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXVMk5W-Lno5Knx8LpLu7RedUQTNONldXNFhJRlRPNTM4NTNTMDJEV1BYNS4u","event_content_template":"f","event_speakers":[{"speaker_name":"Clara Consentino","speaker_position":"Customer Success Manager","speaker_description":"Con m\u00e1s de 13 a\u00f1os de experiencia en tecnolog\u00eda, me apasiona ayudar a los clientes a tener la mejor experiencia y eficiencia. Mi experiencia en ventas, CX y Customer Success me permiten ofrecer una visi\u00f3n consultiva y comercial","speaker_image":583249,"speaker_social":false},{"speaker_name":"Paula Iturra","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"Ingeniera con m\u00e1s de 10 a\u00f1os en tecnolog\u00eda y CX, Le inspira la trasformaci\u00f3n digital de las empresas. Fusionando visi\u00f3n estrat\u00e9gica y conocimiento t\u00e9cnico, le apasiona empoderar a clientes con IA para dise\u00f1ar experiencias memorables.","speaker_image":583245,"speaker_social":false},{"speaker_name":"Diego Aguila","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"Llevo m\u00e1s de 10 a\u00f1os en el mundo tech, y lo que m\u00e1s disfruto es ser un aliado que acompa\u00f1a a los clientes en cada paso de su viaje tecnol\u00f3gico. Me apasiona ver c\u00f3mo, juntos, logramos que sus operaciones sean m\u00e1s eficientes","speaker_image":583246,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/06\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Bienvenida ","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Introducci\u00f3n CrossNet","agenda_start_time":"09:15:00","agenda_end_time":"09:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Charla Genesys ","agenda_start_time":"09:45:00","agenda_end_time":"10:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Networking","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"additional_content_template":"f","event_type":"gsummit","event_status":"ontime","w_tycontent":"

Muchas gracias por su inscripci\u00f3n en nuestro evento, muy pronto enviaremos confirmaci\u00f3n<\/p>\n

Cualquier duda comunicarse con juanita.giraldo@genesys.com<\/p>\n","event_description":"Te invitamos a un desayuno dise\u00f1ado para potenciar tu experiencia como cliente y ayudarte a sacar el m\u00e1ximo provecho de nuestra plataforma.
\r\n
\r\nDescubre c\u00f3mo los Agentes Virtuales y la integraci\u00f3n con canales digitales te permitir\u00e1n crear una experiencia omnicanal fluida para tus clientes, al tiempo que transformas tus operaciones, optimizas tus flujos de trabajo y obtienes una visi\u00f3n 360\u00b0 de cada interacci\u00f3n.\"
\r\n","event_location":"","event_venue_name":"Oficina Genesys Chile","country":"Chile","venue_map":{"address":"Av. Alonso de Cordova #4355, Office 802, Vitacura \u2013 SCL, Chile Santiago","lat":-33.4038483,"lng":-70.5876868,"zoom":14,"place_id":"Ek5BbG9uc28gZGUgQ8OzcmRvdmEgNDM1NSwgODAyLCA3NTYwODAxIExhcyBDb25kZXMsIFJlZ2nDs24gTWV0cm9wb2xpdGFuYSwgQ2hpbGUiHxodChYKFAoSCS0xKbpez2KWEWklES6IbvUYEgM4MDI","street_number":"4355","street_name":"Alonso de C\u00f3rdova","city":"Las Condes","state":"Regi\u00f3n Metropolitana","post_code":"7560801","country":"Chile","country_short":"CL"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"Customers Community Day","event_description_title":"Evento exclusivo clientes Genesys en Chile","disable_registration":true,"form_header_alignment":"center","form_header":"Reg\u00edstrate","form_button":"Enviar","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CULdIAO","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"custom","ar_custom_title":"Gracias por su inscripci\u00f3n en nuestro evento","ar_url":"default","ar_custom_url":"","custom_ty":"

\u00a1Muchas gracias por tu inscripci\u00f3n!<\/h5>\n
Nos vemos pronto en nuestro evento<\/h5>\n"},"additional_form_content":"","disable_content_section":false,"event_title_group":{"title":"Algunos de los temas que trataremos:","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"

 <\/p>\n

\u2705 Explorar el impacto de la inteligencia artificial en la atenci\u00f3n al cliente:<\/strong>
\nMostrar c\u00f3mo las soluciones de IA de Genesys optimizan la interacci\u00f3n con los clientes, permitiendo respuestas m\u00e1s r\u00e1pidas, personalizadas y eficientes.<\/p>\n

\u2705 Agentes virtuales para el potenciar servicio:<\/strong>
\nDescubre c\u00f3mo los agentes virtuales impulsados por IA pueden escalar tus servicios, automatizar tareas rutinarias, responder preguntas frecuentes y brindar opciones de autoservicio las 24\/7.<\/p>\n

\u2705 Integraci\u00f3n con Meta:
\n<\/strong>Con Genesys Cloud, los agentes pueden iniciar una conversaci\u00f3n en nombre de una cola a trav\u00e9s de varios canales, incluidos SMS, correo electr\u00f3nico y voz. Esta misma funcionalidad ahora se ha extendido a WhatsApp, creando una experiencia m\u00e1s consistente para los agentes en todos los canales.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"Reg\u00edstrese","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"h:i a","event_hashtag":"Experi\u00eanciaGenesys","meta_title":"Evento para comunidad de clientes Genesys","meta_description":"Eventos para comunidad de clientes de Genesys con el objetivo de conocer funcionalidades y aumentar el conocimiento en plataforma","no_index":false,"meta_twitter_title":"","meta_facebook_title":"","media_content":{"select_media":"image","content_image":false,"content_video":""},"asset_expiration":"","add_to_global_events":true,"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"event_venue_address":"Av. 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