{"id":577926,"date":"2025-06-19T11:24:32","date_gmt":"2025-06-19T18:24:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=577926"},"modified":"2025-11-10T11:01:45","modified_gmt":"2025-11-10T19:01:45","slug":"cx-day-profuturo-transforme-su-experiencia-de-cliente-y-este-preparado-para-la-economia-de-la-experiencia","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/cx-day-profuturo-transforme-su-experiencia-de-cliente-y-este-preparado-para-la-economia-de-la-experiencia","title":{"rendered":"CX Day Profuturo \u2013 Transforme su experiencia de cliente y este preparado para la Econom\u00eda de la Experiencia"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":864,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-577926","events","type-events","status-publish","hentry","event_type-genesys-events"],"acf":{"utm_pass":false,"asset_expiration":"","event_end_date":"07\/03\/2025","event_start_date":"07\/03\/2025","item_nav_hide":"no","disable_chat":false,"external_registration_link":"https:\/\/enterpriseconnect.com\/passes-pricing","event_content_template":"d2","text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"text_content_2":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"text_content_3":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"event_speakers":[{"speaker_name":"Mauricio Garc\u00eda Cepeda","speaker_position":"Genesys VP and Country Manager Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Ricardo Sandoval","speaker_position":"Genesys Enterprise Sales Director","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Hector Garcia","speaker_position":"Genesys Enterprise Account Executive","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Luis Sandoval","speaker_position":"Genesys Manager Solution Consultants Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Roberto Prud'homme","speaker_position":"Genesys Senior Solution Consultant Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Diego Palmeri","speaker_position":"Genesys Customer Success Director","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Lila Solis","speaker_position":"Genesys Custoemr Success Manager","speaker_description":"","speaker_image":false,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Recepci\u00f3n","agenda_start_time":"08:30:00","agenda_end_time":"09:00:00","agenda_single_description":"

Registro<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Bienvenida","agenda_start_time":"09:00:00","agenda_end_time":"09:10:00","agenda_single_description":"

El objetivo de esta sesi\u00f3n es proporcionar una visi\u00f3n completa de la adopci\u00f3n de CX3, destacando sus capacidades en gesti\u00f3n <\/span><\/span>de voz, enrutamiento de llamadas, IVR de voz, campa\u00f1as <\/span><\/span>outbound<\/span><\/span>, anal\u00edticas, reportes y grabaci\u00f3n de interacciones. Adem\u00e1s, <\/span><\/span>se explorar\u00e1n las funcionalidades de CX3 “<\/span><\/span>To<\/span><\/span> Go<\/span><\/span>” para la Gesti\u00f3n de la Experiencia del Empleado (WEM), campa\u00f1as digitales, <\/span><\/span>innovaci\u00f3n en IA y la arquitectura de <\/span><\/span>Genesys<\/span><\/span> Cloud, mostrando c\u00f3mo estas herramientas optimizan la eficiencia y calidad en <\/span><\/span>la gesti\u00f3n de la experiencia del cliente.<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX3 \u2013 Nivel de Adopci\u00f3n","agenda_start_time":"09:10:00","agenda_end_time":"10:10:00","agenda_single_description":"

El objetivo de la sesi\u00f3n es comprender Cx3 y el estado actual de la utilizaci\u00f3n de las funciones y caracter\u00edsticas de voz y <\/span><\/span>digitales de CX3. Para identificar \u00e1reas de mejora u oportunidades para un mayor aprovechamiento.<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX3 \u2013 To Go","agenda_start_time":"10:10:00","agenda_end_time":"12:10:00","agenda_single_description":"

En esta sesi\u00f3n de 2 horas, se presentar\u00e1 durante la primera hora las funcionalidades clave de <\/span><\/span>Genesys<\/span><\/span> Cloud CX3 para la <\/span><\/span>Gesti\u00f3n de la Experiencia del Empleado (WEM), incluyendo <\/span><\/span>Quality<\/span><\/span> Assurance<\/span><\/span>, <\/span><\/span>Workforce<\/span><\/span> Management (WFM), Gamificaci\u00f3n, <\/span><\/span>Speech<\/span><\/span> y Text <\/span><\/span>Analytics<\/span><\/span> (comparando la facilidad de uso con <\/span><\/span>Engage<\/span><\/span>), <\/span><\/span>Resource<\/span><\/span> Management, <\/span><\/span>Employee<\/span><\/span> Performance e <\/span><\/span>Innovaci\u00f3n con IA (pron\u00f3stico, programaci\u00f3n y asistente). En la segunda hora, Rodrigo abordar\u00e1 las campa\u00f1as, cubriendo <\/span><\/span>Marcadores y Reglas, aspectos digitales, canales como redes sociales y WhatsApp (enrutamiento <\/span><\/span>omnicanal<\/span><\/span>), Agentes <\/span><\/span>Virtuales y la Gesti\u00f3n del <\/span><\/span>Journey<\/span><\/span><\/p>\n

<\/h3>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud Innovaciones","agenda_start_time":"12:10:00","agenda_end_time":"13:10:00","agenda_single_description":"

En esta sesi\u00f3n de 1 hora sobre Innovaci\u00f3n en <\/span><\/span>Genesys<\/span><\/span> Cloud, Roberto presentar\u00e1 las capacidades de IA y Cloud Social, <\/span><\/span>mientras que Rodrigo abordar\u00e1 el enrutamiento predictivo y el uso de copilotos y agentes. Roberto tambi\u00e9n cubrir\u00e1 el <\/span><\/span>compromiso predictivo. Finalmente, Omar hablar\u00e1 sobre la asesor\u00eda y el soporte en la experiencia del cliente (CX).<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud Open Architecture","agenda_start_time":"13:10:00","agenda_end_time":"14:10:00","agenda_single_description":"

En esta sesi\u00f3n de 1 hora sobre la Arquitectura de <\/span><\/span>Genesys<\/span><\/span> Cloud, Carlos presentar\u00e1 los hallazgos clave y c\u00f3mo la arquitectura <\/span><\/span>abierta simplifica la orquestaci\u00f3n. Se comparar\u00e1 la arquitectura de <\/span><\/span>Engage<\/span><\/span> con la de <\/span><\/span>Genesys<\/span><\/span> Cloud, destacando la agilidad y <\/span><\/span>simplificaci\u00f3n. Tambi\u00e9n se abordar\u00e1n componentes de AWS, seguridad, telefon\u00eda (<\/span><\/span>BoY<\/span><\/span> y Edge), e integraciones de datos como <\/span><\/span>ICS <\/span><\/span>collections<\/span><\/span>, Salesforce (CTI) y CLI.<\/span><\/span><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"no_index":false,"no_follow":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Profuturo","event_sponsors":[{"sponsor_name":"Profuturo","sponsor_image":577931,"sponsor_url":"https:\/\/afore.profuturo.mx\/"}]}],"additional_content_template":"a1","event_type":"industry","event_start_time":"11:00:00","event_status":"ontime","event_header_bgc":"orange","form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"disable_next_steps":false,"display_desc":false,"title_align":"left","event_partners_columns":"5","event_partners_partners":[{"partner_name":"","partner_logo":false,"partner_url":"","partner_new_tab":false}],"additional_content_position":"default","remove_agenda_nav":false,"remove_speaker_nav":false,"remove_venue_nav":false,"remove_faq_nav":false,"remove_sponsor_nav":false,"remove_partners_nav":false,"event_agenda_opened":"1","event_faq_opened":"3","get_started_config":"default","hide_navigation":"false","hide_footer":"false","meta_title":"Evento: CX Day Profuturo ","meta_description":"Descubra como la plataforma de orquestaci\u00f3n puede revolucionar y mejorar la experiencia de PROFUTURO para innovar y eficientar sus procesos de negocio. \r\n","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_location":"Jueves 3 de Julio | 11:00 am","event_venue_name":"Oficinas CX Center \u2013 Genesys \u2013 Arcos Bosques ","country":"Mexico","venue_map":{"address":"Paseo de los Tamarindos #400A Torre A Piso 26 Bosques de las Lomas, Del. Cuajimalpa CP: 05120 CDMX","lat":19.3764827,"lng":-99.26114249999999,"zoom":14,"place_id":"En9QLsK6IGRlIGxvcyBUYW1hcmluZG9zIDQwMGEtdG9ycmUgYSBwaXNvIDI2LCBCb3NxdWVzIGRlIGxhcyBMb21hcywgQ3VhamltYWxwYSBkZSBNb3JlbG9zLCAwNTEyMCBDaXVkYWQgZGUgTcOpeGljbywgQ0RNWCwgTWV4aWNvIisaKQoWChQKEgnhmYrZ3gDShRFOWNV-0yyElxIPdG9ycmUgYSBwaXNvIDI2","street_number":"400a","street_name":"Paseo de los Tamarindos","street_name_short":"P.\u00ba de los Tamarindos","city":"Ciudad de M\u00e9xico","city_short":"M\u00e9xico D.F.","state":"Ciudad de M\u00e9xico","state_short":"CDMX","post_code":"05120","country":"M\u00e9xico","country_short":"MX"},"event_link":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_title":"CX Day Profuturo ","event_description_title":"Transforme su experiencia de cliente y este preparado para la econom\u00eda de la Experiencia.","event_description":"Descubra c\u00f3mo Genesys est\u00e1 revolucionando la experiencia del cliente con IA. Exploraremos c\u00f3mo las innovaciones de Genesys Cloud est\u00e1n transformando la experiencia de clientes y colaboradores. Descubra como la plataforma de orquestaci\u00f3n puede revolucionar y mejorar la experiencia de PROFUTURO para innovar y eficientar sus procesos de negocio.
\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"Confirme su asistencia","form_button":"Reg\u00edstrese en el evento","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CTtYIAW","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"custom","ar_custom_title":"Gracias por registrarte. Nos vemos el pr\u00f3ximo Jueves 3 de Julio a las 11:00am","ar_url":"custom","ar_custom_url":"","custom_ty":""},"additional_form_content":"

Gracias por registrarse en nuestro evento CX Day Profuturo – Transforme su experiencia de cliente y este preparado para la econom\u00eda de la Experiencia.<\/strong><\/p>\n

Esperamos con entusiasmo conectar con usted y conversar sobre c\u00f3mo Genesys Cloud puede ayudarle a Profuturo<\/strong> a ofrecer el siguiente nivel de orchestaci\u00f3n de experiencias revolucionando y mejorando los procesos de atenci\u00f3n, ventas, cobranza y mucho m\u00e1s.<\/p>\n

Queremos invitarte a vivir una experiencia diferente: un Profuturo CX Day,<\/strong>\u00a0dise\u00f1ado especialmente para ustedes, donde exploraremos juntos el futuro del servicio al cliente y c\u00f3mo puedes transformar y evolucionar la experiencia del cliente de Profuturo<\/strong> mediante Agilidad, innovaci\u00f3n y valor real.<\/strong><\/p>\n

En esta jornada exclusiva con Genesys<\/strong>, no solo ver\u00e1s lo que podemos hacer: lo vivir\u00e1s.<\/strong><\/p>\n

\ud83c\udf1f\u00a0*\u00bfQu\u00e9 ganar\u00e1s al acompa\u00f1arnos este d\u00eda?*<\/p>\n