{"id":573624,"date":"2025-05-22T04:36:46","date_gmt":"2025-05-22T11:36:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=573624"},"modified":"2025-07-16T12:15:13","modified_gmt":"2025-07-16T19:15:13","slug":"su-cx-interactua-con-ia-puerto-rico","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/su-cx-interactua-con-ia-puerto-rico","title":{"rendered":"\u00bfSu CX interact\u00faa con IA? Puerto Rico"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1144,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[14823],"tax_bundle":[15236],"tax_contenttheme2":[],"tax_capability_sitewide":[15875],"tax_products_programs":[15871,17523],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-573624","events","type-events","status-publish","hentry","event_type-genesys-events","tax_priority-54","tax_contenttheme-improve-customer-experience","tax_bundle-genesys-ai","tax_capability_sitewide-ai-and-automation","tax_products_programs-genesys-ai","tax_products_programs-genesys-cloud-cx"],"acf":{"event_start_date":"07\/15\/2025","event_header_image":"https:\/\/www.genesys.com\/media\/Web-header.png","external_registration_link":"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXVMk5W-Lno5Knx8LpLu7RedUQTNONldXNFhJRlRPNTM4NTNTMDJEV1BYNS4u","event_content_template":"f","event_speakers":[{"speaker_name":"Jes\u00fas Giraldo","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"Senior Solution Consultant en Genesys, liderando estrat\u00e9gicamente soluciones de experiencia centradas en la automatizaci\u00f3n de proceso, integraciones e inteligencia artificial. ","speaker_image":572177,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/06\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Bienvenida ","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Introducci\u00f3n CrossNet","agenda_start_time":"09:15:00","agenda_end_time":"09:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Charla Genesys ","agenda_start_time":"09:45:00","agenda_end_time":"10:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Networking","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"additional_content_template":"f","event_type":"partner","event_status":"ontime","w_tycontent":"

Muchas gracias por su inscripci\u00f3n en nuestro evento, muy pronto enviaremos confirmaci\u00f3n<\/p>\n

Cualquier duda comunicarse con juanita.giraldo@genesys.com<\/p>\n","event_description":"*Evento Realizado*
\r\n
\r\nGenesys e Intelvox lo invitan a conocer la evoluci\u00f3n del Customer Experience integrando la Inteligencia Artificial.
\r\n
\r\nEste exclusivo evento le proporcionar\u00e1 las claves para entender el nivel de orquestaci\u00f3n de experiencias que tiene en su compa\u00f1\u00eda, establecer un marco de canales de atenci\u00f3n potenciados por IA y desarrollar estrategias para orquestar journeys fluidos y personalizados que creen experiencias memorables para sus clientes.
\r\n
\r\n*Cupos limitados*","event_location":"","event_venue_name":"Centro de Banquetes los Chavales","country":"Puerto Rico","venue_map":{"address":"255 Avenida F.D. Roosevelt, San Juan, Puerto Rico","lat":18.422027,"lng":-66.0650157,"zoom":14,"place_id":"ChIJX3R5bb5oA4wR2r9WpRXBnV4","name":"255 Avenida F.D. Roosevelt","street_number":"255","street_name":"Avenida F.D. Roosevelt","city":"San Juan","state":"San Juan","post_code":"00918","country":"Puerto Rico","country_short":"PR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"\u00bfSu CX interact\u00faa con IA?","event_description_title":"El Despertar de la Inteligencia Artificial en la Experiencia Regional en Puerto Rico","disable_registration":true,"form_header_alignment":"center","form_header":"Reg\u00edstrese","form_button":"Enviar","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CTPkIAO","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"custom","ar_custom_title":"Gracias por su inscripci\u00f3n en nuestro evento","ar_url":"default","ar_custom_url":"","custom_ty":"

\u00a1Muchas gracias por su inscripci\u00f3n!<\/h5>\n
Pronto confirmamos a su correo la participaci\u00f3n con todos los detalles del evento<\/h5>\n"},"additional_form_content":"","disable_content_section":false,"event_title_group":{"title":"Algunos de los temas que trataremos:","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"

 <\/p>\n

\u2705 Explorar el impacto de la inteligencia artificial en la atenci\u00f3n al cliente:<\/strong>
\nMostrar c\u00f3mo las soluciones de IA de Genesys optimizan la interacci\u00f3n con los clientes, permitiendo respuestas m\u00e1s r\u00e1pidas, personalizadas y eficientes.<\/p>\n

\u2705 Casos de \u00e9xito y nuevas tecnolog\u00edas:<\/strong>
\nCompartir ejemplos reales y avances tecnol\u00f3gicos que demuestran c\u00f3mo las empresas est\u00e1n transformando su experiencia de cliente con herramientas inteligentes.<\/p>\n

\u2705 Fomentar la innovaci\u00f3n y colaboraci\u00f3n en el mercado local:<\/strong>
\nConectar a l\u00edderes de la industria en Puerto Rico para impulsar estrategias centradas en el cliente mediante IA, creando redes de conocimiento e innovaci\u00f3n.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"Reg\u00edstrese","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"h:i a","event_hashtag":"Experi\u00eanciaGenesys","meta_title":"","meta_description":"","no_index":false,"meta_twitter_title":"","meta_facebook_title":"","media_content":{"select_media":"image","content_image":false,"content_video":""},"asset_expiration":"","add_to_global_events":true,"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"event_venue_address":"Av. 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