{"id":565014,"date":"2025-04-01T14:27:49","date_gmt":"2025-04-01T21:27:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=565014"},"modified":"2025-04-07T12:48:10","modified_gmt":"2025-04-07T19:48:10","slug":"cx-day-coppel-transforme-su-experiencia-de-cliente-y-empleado-para-la-era-de-la-ia","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/cx-day-coppel-transforme-su-experiencia-de-cliente-y-empleado-para-la-era-de-la-ia","title":{"rendered":"CX Day Coppel \u2013 Transforme su experiencia de cliente y este preparado para la Econom\u00eda de la Experiencia"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":864,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-565014","events","type-events","status-publish","hentry"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"04\/10\/2025","event_end_date":"04\/10\/2025","event_location":"Jueves 10 de Abril | 8:30 am","event_venue_name":"Hotel Marriott - Culiacan Mexico","country":"Mexico","state":"Florida","venue_map":{"address":"Hotel Marriott Culiacan, Blvd. Pedro Infante 3001, Congreso del Estado, 80100 Culiac\u00e1n, Sinaloa, Mexico","lat":24.7999778,"lng":-107.4227436,"zoom":14,"place_id":"ChIJ3cxnuWbQvIYR9b9HG9Hu1U0","name":"Culiacan Marriott Hotel","street_number":"3001","street_name":"Boulevard Pedro Infante","street_name_short":"Blvd. Pedro Infante","city":"Culiac\u00e1n Rosales","state":"Sinaloa","state_short":"Sin.","post_code":"80100","country":"Mexico","country_short":"MX"},"meta_title":"Transforme su Experiencia de Cliente y Empleado para la era de la IA","meta_description":"Transforme su Experiencia de Cliente y Empleado para la era de la IA\r\n","no_index":false,"no_follow":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"CX Day Coppel ","event_description_title":"Transforme su experiencia de cliente y este preparado para la econom\u00eda de la Experiencia.","event_description":"Descubra c\u00f3mo Genesys est\u00e1 revolucionando la experiencia del cliente con IA. Exploraremos c\u00f3mo las innovaciones de Genesys Cloud est\u00e1n transformando la experiencia de clientes y colaboradores. Descubra como la plataforma de orquestaci\u00f3n puede revolucionar y mejorar la experiencia de Coppel en procesos de atenci\u00f3n, ventas, cobranza y m\u00e1s. Conozca todas las posibilidades con las que Coppel cuenta hoy en d\u00eda para innovar y eficientar sus procesos de negocio. ","disable_registration":false,"form_header_alignment":"left","form_header":"Confirme su asistencia","form_button":"Reg\u00edstrese en el evento","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003AhguQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"custom","ar_custom_title":"Gracias por registrarte. Nos vemos el pr\u00f3ximo Jueves 10 de Abril a las 9:00am","ar_url":"custom","ar_custom_url":"","custom_ty":"
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Gracias por registrarse en nuestro evento CX Day Coppel – Transforme su experiencia de cliente y este preparado para la econom\u00eda de la Experiencia.<\/strong> Esperamos con entusiasmo conectar con usted y conversar sobre c\u00f3mo Genesys Cloud puede ayudarle a Coppel<\/strong> a ofrecer el siguiente nivel de orchestaci\u00f3n de experiencias revolucionando y mejorando los procesos de atenci\u00f3n, ventas, cobranza y mucho m\u00e1s. Conozca todas las posibilidades con las que Coppe<\/strong>l cuenta hoy en d\u00eda para innovar y eficientar sus procesos generando asi beneficios para su negocio.<\/p>\n

Muy pronto el equipo de Genesys se pondr\u00e1 en contacto con usted para confirmar su asistencia, y brindarle m\u00e1s detalles sobre el evento.<\/p>\n<\/div>\n

\u00a1Nos vemos pronto!<\/p>\n<\/div>\n<\/div>\n<\/div>\n"},"additional_form_content":"

\u00danese a nosotros en nuestro CX Day Coppel – Transforme su experiencia de cliente y este preparado para la econom\u00eda de la Experiencia.<\/strong><\/p>\n

Esperamos con entusiasmo conectar con usted y conversar sobre c\u00f3mo Genesys Cloud puede ayudarle a Coppel<\/strong> a ofrecer el siguiente nivel de orquestaci\u00f3n de experiencias revolucionando y mejorando los procesos de atenci\u00f3n, ventas, cobranza y mucho m\u00e1s. Conozca todas las posibilidades con las que Coppe<\/strong>l cuenta hoy en d\u00eda para innovar y eficientar sus procesos generando asi beneficios para su negocio.<\/p>\n

Explore:<\/p>\n

    \n
  • Los niveles de orquestaci\u00f3n de experiencia.<\/li>\n
  • Viva la IA de Genesys en acci\u00f3n y aprenda c\u00f3mo convertir cada interacci\u00f3n en una experiencia memorable.<\/li>\n
  • CX que escala. IA que impulsa resultados.<\/li>\n
  • Equipos empoderados. Flujos de trabajo simplificados. Mayor productividad.<\/li>\n
  • CX simple. Alto rendimiento. Impacto real.<\/li>\n
  • Beneficios claros para Coppel.<\/li>\n<\/ul>\n

    \u00a1Le esperamos, la cita es en el Mezzanine del hotel en la sala de juntas del business center!<\/p>\n","disable_content_section":false,"event_content_template":"d2","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","external_registration_link":"https:\/\/enterpriseconnect.com\/passes-pricing","text_content_2":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Recepci\u00f3n","agenda_start_time":"08:30:00","agenda_end_time":"09:00:00","agenda_single_description":"

    Registro<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Bienvenida","agenda_start_time":"09:00:00","agenda_end_time":"09:10:00","agenda_single_description":"

    El objetivo de esta sesi\u00f3n es proporcionar una visi\u00f3n completa de la adopci\u00f3n de CX3, destacando sus capacidades en gesti\u00f3n <\/span><\/span>de voz, enrutamiento de llamadas, IVR de voz, campa\u00f1as <\/span><\/span>outbound<\/span><\/span>, anal\u00edticas, reportes y grabaci\u00f3n de interacciones. Adem\u00e1s, <\/span><\/span>se explorar\u00e1n las funcionalidades de CX3 “<\/span><\/span>To<\/span><\/span> Go<\/span><\/span>” para la Gesti\u00f3n de la Experiencia del Empleado (WEM), campa\u00f1as digitales, <\/span><\/span>innovaci\u00f3n en IA y la arquitectura de <\/span><\/span>Genesys<\/span><\/span> Cloud, mostrando c\u00f3mo estas herramientas optimizan la eficiencia y calidad en <\/span><\/span>la gesti\u00f3n de la experiencia del cliente.<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX3 \u2013 Nivel de Adopci\u00f3n","agenda_start_time":"09:10:00","agenda_end_time":"10:10:00","agenda_single_description":"

    El objetivo de la sesi\u00f3n es comprender Cx3 y el estado actual de la utilizaci\u00f3n de las funciones y caracter\u00edsticas de voz y <\/span><\/span>digitales de CX3. Para identificar \u00e1reas de mejora u oportunidades para un mayor aprovechamiento.<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX3 \u2013 To Go","agenda_start_time":"10:10:00","agenda_end_time":"12:10:00","agenda_single_description":"

    En esta sesi\u00f3n de 2 horas, se presentar\u00e1 durante la primera hora las funcionalidades clave de <\/span><\/span>Genesys<\/span><\/span> Cloud CX3 para la <\/span><\/span>Gesti\u00f3n de la Experiencia del Empleado (WEM), incluyendo <\/span><\/span>Quality<\/span><\/span> Assurance<\/span><\/span>, <\/span><\/span>Workforce<\/span><\/span> Management (WFM), Gamificaci\u00f3n, <\/span><\/span>Speech<\/span><\/span> y Text <\/span><\/span>Analytics<\/span><\/span> (comparando la facilidad de uso con <\/span><\/span>Engage<\/span><\/span>), <\/span><\/span>Resource<\/span><\/span> Management, <\/span><\/span>Employee<\/span><\/span> Performance e <\/span><\/span>Innovaci\u00f3n con IA (pron\u00f3stico, programaci\u00f3n y asistente). En la segunda hora, Rodrigo abordar\u00e1 las campa\u00f1as, cubriendo <\/span><\/span>Marcadores y Reglas, aspectos digitales, canales como redes sociales y WhatsApp (enrutamiento <\/span><\/span>omnicanal<\/span><\/span>), Agentes <\/span><\/span>Virtuales y la Gesti\u00f3n del <\/span><\/span>Journey<\/span><\/span><\/p>\n

    <\/h3>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud Innovaciones","agenda_start_time":"12:10:00","agenda_end_time":"13:10:00","agenda_single_description":"

    En esta sesi\u00f3n de 1 hora sobre Innovaci\u00f3n en <\/span><\/span>Genesys<\/span><\/span> Cloud, Roberto presentar\u00e1 las capacidades de IA y Cloud Social, <\/span><\/span>mientras que Rodrigo abordar\u00e1 el enrutamiento predictivo y el uso de copilotos y agentes. Roberto tambi\u00e9n cubrir\u00e1 el <\/span><\/span>compromiso predictivo. Finalmente, Omar hablar\u00e1 sobre la asesor\u00eda y el soporte en la experiencia del cliente (CX).<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud Open Architecture","agenda_start_time":"13:10:00","agenda_end_time":"14:10:00","agenda_single_description":"

    En esta sesi\u00f3n de 1 hora sobre la Arquitectura de <\/span><\/span>Genesys<\/span><\/span> Cloud, Carlos presentar\u00e1 los hallazgos clave y c\u00f3mo la arquitectura <\/span><\/span>abierta simplifica la orquestaci\u00f3n. Se comparar\u00e1 la arquitectura de <\/span><\/span>Engage<\/span><\/span> con la de <\/span><\/span>Genesys<\/span><\/span> Cloud, destacando la agilidad y <\/span><\/span>simplificaci\u00f3n. Tambi\u00e9n se abordar\u00e1n componentes de AWS, seguridad, telefon\u00eda (<\/span><\/span>BoY<\/span><\/span> y Edge), e integraciones de datos como <\/span><\/span>ICS <\/span><\/span>collections<\/span><\/span>, Salesforce (CTI) y CLI.<\/span><\/span><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"display_desc":false,"title_align":"left","ns_subtitle":"","event_speakers":[{"speaker_name":"Mauricio Garc\u00eda Cepeda","speaker_position":"Genesys VP and Country Manager Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Ricardo Sandoval","speaker_position":"Genesys Enterprise Sales Director","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Hector Garcia","speaker_position":"Genesys Enterprise Account Executive","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Luis Sandoval","speaker_position":"Genesys Manager Solution Consultants Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Roberto Prud'homme","speaker_position":"Genesys Senior Solution Consultant Mexico","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Diego Palmeri","speaker_position":"Genesys Customer Success Director","speaker_description":"","speaker_image":false,"speaker_social":false},{"speaker_name":"Lila Solis","speaker_position":"Genesys Custoemr Success Manager","speaker_description":"","speaker_image":false,"speaker_social":false}],"text_content_3":{"sub_title_h4":"Unmissable sessions featuring Genesys","text_content":"

    Don\u2019t miss these insightful sessions led by Genesys thought leaders:<\/p>\n

      \n
    • Can Journey Analytics Drive Digital Channel Success?<\/strong>\n
        \n
      • Monday, March 17 | 10:00 AM \u2013 10:45 AM<\/li>\n
      • Genesys Speaker: Elcenora Martinez<\/li>\n<\/ul>\n<\/li>\n
      • Customer Interface of the Future: How Gen AI Supercharges Conversational AI<\/strong>\n
          \n
        • Wednesday, March 19 | 8:00 AM \u2013 8:45 AM<\/li>\n
        • Genesys Speaker: Rahul Garg<\/li>\n<\/ul>\n<\/li>\n
        • Don\u2019t Let AI Accelerate Agent Burnout<\/strong>\n
            \n
          • Wednesday, March 19 | 3:15 PM \u2013 4:00 PM<\/li>\n
          • Genesys Speaker: Rakesh Tailor<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"default","toggle_exceed_chat":false,"event_agenda_opened":"1","event_faq_opened":"3","event_start_time":"08:30:00","event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Coppel","event_sponsors":[{"sponsor_name":"Coppel","sponsor_image":565232,"sponsor_url":"https:\/\/www.coppel.com\/"}]}],"event_partners_partners":[{"partner_name":"","partner_logo":false,"partner_url":"","partner_new_tab":false}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/565014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/864"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/565014\/revisions"}],"predecessor-version":[{"id":566116,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/565014\/revisions\/566116"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=565014"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=565014"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=565014"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=565014"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=565014"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=565014"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=565014"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=565014"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=565014"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=565014"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=565014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}