{"id":527130,"date":"2024-07-03T15:54:29","date_gmt":"2024-07-03T22:54:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=527130"},"modified":"2024-07-23T16:58:54","modified_gmt":"2024-07-23T23:58:54","slug":"cxday-gns-aws","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/cxday-gns-aws","title":{"rendered":"CX Day &#8211; GNS &#038; AWS"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":911,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-527130","events","type-events","status-publish","hentry","event_type-event"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"08\/28\/2024","event_start_time":"08:00:00","event_end_date":"08\/28\/2024","event_location":"28 de Agosto, 8:00 am","event_venue_name":"Hotel Hilton, Bogot\u00e1","country":"Colombia","venue_map":{"address":"Cra. 7 #72-41, Chapinero, Bogot\u00e1, Cundinamarca, Colombia","lat":4.6557534,"lng":-74.0554872,"zoom":14,"place_id":"ChIJrWTryEKaP44R1o_u59blD9o","name":"Cra. 7 #72-41","street_number":"72-41","street_name":"Carrera 7","street_name_short":"Cra. 7","city":"Bogot\u00e1","state":"Cundinamarca","post_code":"110221","country":"Colombia","country_short":"CO"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"CX Day ","meta_description":"","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","add_to_global_events":false,"event_header_bgc":"orange","event_header_title":"Transformando la Experiencia del Cliente: Genesys Cloud + AWS","event_description_title":"","event_description":"Descubra c\u00f3mo la combinaci\u00f3n de la nube y la IA est\u00e1 transformando la experiencia del cliente. A trav\u00e9s de Genesys Cloud, las empresas ofrecen interacciones personalizadas, omnicanal y eficientes que superan las expectativas. La escalabilidad de la nube y las avanzadas capacidades de IA permiten automatizaci\u00f3n inteligente, an\u00e1lisis predictivo y optimizaci\u00f3n de procesos, proporcionando ventaja competitiva y fomentando la lealtad del cliente en un mundo digital cambiante.","disable_registration":false,"form_header_alignment":"left","form_header":"Confirmar mi asistencia","form_button":"Reg\u00edstrate ahora","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003AevfQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"<p>Gracias por registrarte en el evento.<\/p>\n<p>Pronto recibir\u00e1s un email de confirmaci\u00f3n con los datos exactos del evento para que nos acompa\u00f1es en nuestro CX Day!<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":527108,"content_video":"https:\/\/www.youtube.com\/embed\/J0gfgwIVMrw"},"text_content":{"sub_title_h4":"","text_content":"<p>Descubra c\u00f3mo la sinergia entre la <strong>nube<\/strong> y la <strong>inteligencia artificial<\/strong> est\u00e1 transformando radicalmente la experiencia del cliente en nuestro pr\u00f3ximo evento: <strong>Transformando la Experiencia del Cliente con Genesys Cloud y AWS<\/strong>. Sum\u00e9rjase en una jornada donde exploraremos c\u00f3mo la combinaci\u00f3n innovadora de Genesys Cloud y la robusta infraestructura de AWS est\u00e1 redefiniendo los est\u00e1ndares de atenci\u00f3n al cliente.<\/p>\n<p>A trav\u00e9s de la plataforma <strong>Genesys Cloud<\/strong>, las empresas est\u00e1n dando vida a interacciones <strong>personalizadas<\/strong> y <strong>omnicanal<\/strong> que no solo satisfacen, sino que superan las expectativas de los clientes. Descubra c\u00f3mo la <strong>escalabilidad de la nube<\/strong> y las avanzadas capacidades de <strong>inteligencia artificial<\/strong> est\u00e1n impulsando la <strong>automatizaci\u00f3n inteligente<\/strong>, el <strong>an\u00e1lisis predictivo<\/strong> y la <strong>optimizaci\u00f3n de procesos<\/strong>.<\/p>\n<p>\u00danase a nosotros para aprender c\u00f3mo estas tecnolog\u00edas est\u00e1n proporcionando una <strong>ventaja competitiva<\/strong> crucial en un mundo digital en constante cambio. Este evento es una oportunidad \u00fanica para explorar c\u00f3mo puede mejorar la <strong>lealtad del cliente<\/strong> y transformar su estrategia empresarial. \u00a1No se pierda la oportunidad de participar en esta <strong>evoluci\u00f3n hacia el futuro de la experiencia del cliente<\/strong>!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":true,"disable_venue_section":true,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i 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propuestos.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Sesi\u00f3n de Q&A","agenda_start_time":"11:45:00","agenda_end_time":"12:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Ricardo Cort\u00e9s","speaker_position":"Estrategias Digitales, Innovaci\u00f3n, Transformaci\u00f3n Digital, SmartCity, Marca Personal Digital y RRSS, Gerente General - Director Empresas - CIO Corporativo","speaker_description":"","speaker_image":493051,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ricardo-cortes-ballerino\/"}]}],"event_venue_address":"Colima 256, Roma Nte., Cuauht\u00e9moc, 06700 Ciudad de M\u00e9xico","event_venue_bg":"https:\/\/www.genesys.com\/media\/huset-_al-13.jpg_1612941218.webp","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":[{"ID":472501,"post_author":"923","post_date":"2023-04-10 06:26:25","post_date_gmt":"2023-04-10 13:26:25","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Demo (On-demand)<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<p class=\"MsoNormal\"><b>Jueves 27 de Abril, 9am COL \/ 8am MEX \/ 11am ARG<\/b><\/p>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text][\/vc_column_text][vc_column_text]\u00bfHa notado c\u00f3mo la transformaci\u00f3n digital, el uso de canales conectados y la inteligencia artificial pueden <strong>revolucionar la forma en que su empresa se relaciona con sus clientes<\/strong>?\r\n\r\nEn esta sesi\u00f3n, descubre c\u00f3mo Genesys Cloud puede ayudar a su organizaci\u00f3n a:\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Determinar cu\u00e1les son los <strong>canales digitales adecuados<\/strong> para su organizaci\u00f3n.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Aumentar el <strong>compromiso digital<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Conocer como la AI puede obtener informaci\u00f3n de forma sistem\u00e1tica para <strong>comprender mejor a sus clientes<\/strong> y <strong>personalizar las experiencias a escala<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Identificar como la AI puede impactar y mejorar a los empleados para que se conviertan en<strong> importantes agentes del cambio<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Orquestar <strong>experiencias excepcionales y emp\u00e1ticas <\/strong>en canales digitales.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Mejorar la resoluci\u00f3n<\/strong> del primer contacto y <strong>reducir<\/strong> el costo de la atenci\u00f3n.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong> Empoderar a los Agentes<\/strong> de su organizaci\u00f3n con la informaci\u00f3n correcta.<\/li>\r\n<\/ul>\r\nEn la demostraci\u00f3n les mostraremos c\u00f3mo las capacidades digitales y de inteligencia artificial funcionan juntas para <strong>mejorar las interacciones cliente-agente<\/strong> y <strong>deleitar a los clientes en el momento correcto<\/strong> con las mejores ofertas o consejos.\r\n\r\nLa aventura lo espera. <strong>Reg\u00edstrese ahora.<\/strong>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Reg\u00edstrese ahora!\" cta_button=\"Vea on-demand\" form_reach=\"noreach\" cms_hold=\"RG\" cid_id=\"7014X000002mkou\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud en Acci\u00f3n: Digital y AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-cx-en-accion-digital-y-ai","to_ping":"","pinged":"","post_modified":"2023-04-28 13:14:52","post_modified_gmt":"2023-04-28 20:14:52","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=472501","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":338900,"post_author":"752","post_date":"2020-09-11 14:56:16","post_date_gmt":"2020-09-11 21:56:16","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Webinar Genesys, MediaAgility &amp; Google<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>Experiencia del cliente y eficiencia operativa: AI en el Contact Center<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"339237\" alignment=\"center\" si_max_width=\"70%\"][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h3 class=\"text-orange\">Webinar OnDemand<\/h3>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]En la actual revoluci\u00f3n de la<strong> Experiencia del Cliente<\/strong> (CX) en la que 30% de las interacciones cr\u00edticas ocurren en el <strong>Contact Center<\/strong> (CC), y en la que habr\u00e1 una automatizaci\u00f3n de m\u00e1s del 40% para el 2023, el uso de bots e inteligencia artificial ser\u00e1n la soluci\u00f3n con un ahorro de costos entre el $11 y $20 pesos por interacci\u00f3n.\r\n<ul>\r\n \t<li>Contact Center \u2013 Artificial Intelligence (<strong>CCAI de Google<\/strong>) automatiza interacciones simples y habilita al agente para resolver eficientemente utilizando tecnolog\u00eda AI.<\/li>\r\n \t<li>Experience as a Service (<strong>EaaS de Genesys<\/strong>) saca partido a la tecnolog\u00eda de CCAI de Google humanizando las interacciones con el cliente aumentando la lealtad, empat\u00eda y confianza.<\/li>\r\n \t<li>Venga a conocer los servicios administrados en el <strong>CC de MediaAgility<\/strong> para obtener una verdadera modernizaci\u00f3n y continuidad en sus negocios.<\/li>\r\n<\/ul>\r\n<strong>Acomp\u00e1\u00f1enos en este webinar, en d\u00f3nde expertos de Google Cloud, Genesys y MediaAgility nos hablar\u00e1n a fondo de estos temas.<\/strong>\r\n\r\n<strong>\u00a1Reg\u00edstrese Ahora!<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"1\/3\"][webinarschedule][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_header=\"Participe en el Webinar\" cta_button=\"Reg\u00edstrese Ahora\" cms_hold=\"RG\" cid_id=\"7011T000001kwggQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conozca a los Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339242\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Javier Piedracruz<\/strong><\/p>\r\n<p style=\"text-align: center;\">Machine Learning Specialist,\r\nGoogle<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339488\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Stephania Casillas<\/strong><\/p>\r\n<p style=\"text-align: center;\">Solutions Consultant,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339251\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Dan Miyamoto <\/strong><\/p>\r\n<p style=\"text-align: center;\">Technology Director,\r\nMediaAgility<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"330031\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Danilo Rivera<\/strong><\/p>\r\n<p style=\"text-align: center;\">Sr Cloud Business Development,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Experiencia del cliente y eficiencia operativa: AI en el Contact Center","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"experiencia-del-cliente-y-eficiencia-operativa-ai-en-el-contact-center","to_ping":"","pinged":"","post_modified":"2020-09-29 09:24:14","post_modified_gmt":"2020-09-29 16:24:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=338900","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":173339,"post_author":"668","post_date":"2019-10-03 13:18:17","post_date_gmt":"2019-10-03 20:18:17","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Analyst Webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>Genesys AI y los desaf\u00edos del crecimiento del eCommerce en Latinoam\u00e9rica<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"166445\" alignment=\"center\"][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h3>Webinar On-Demand<\/h3>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]El tiempo atenta contra las ventas. Los equipos de ventas y marketing dedican mucho tiempo, esfuerzo y dinero para prepararse ante los picos de tr\u00e1fico de interacciones. Empresas de todos los sectores y tama\u00f1os pueden aprovechar la inteligencia artificial y el Machine Learning para aumentar las conversiones, los ingresos y mejorar la productividad en las ventas.\r\n\r\nConozca como la inteligencia artificial de Genesys ayuda a encaminar todos estos desaf\u00edos del eCommerce.\r\n\r\nEn este seminario web aprender\u00e1:\r\n\r\n- La forma en que el Machine Learning rastrea en tiempo real todo el comportamiento del cliente en su sitio web y le notifica cuando los clientes se pierden al borde de la compra en el carrito o al abandonar su sitio sin un resultado deseado.\r\n\r\n- C\u00f3mo proporcionar un Engagement personalizado con todos los canales (chat, ofertas emergentes de descuento, ofertas de contenido, correo electr\u00f3nico, m\u00f3vil, voz) para atraer a los clientes en tiempo real.\r\n\r\n- C\u00f3mo aprovechar los voicebots, chatbots, la anal\u00edtica y el enrutamiento predictivo basados en inteligencia artificial para definir la relaci\u00f3n, acordar expectativas y personalizar la experiencia sin sacrificar el valor de su marca.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"1\/3\"][webinarschedule][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_header=\"Participe en el Webinar\" cta_button=\"Registrarse Ahora\" cms_hold=\"RG\" cid_id=\"7011T000001kmB1QAI\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conozca el Speaker<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"5\/12\"][vc_single_image image=\"173455\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\" link=\"https:\/\/www.linkedin.com\/in\/MauricioGiraldoV\/\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Mauricio Giraldo<\/strong>\r\nSenior Manager, Solutions Consulting\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys AI y los desaf\u00edos del crecimiento del eCommerce en Latinoam\u00e9rica","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-ai-y-los-desafios-del-crecimiento-del-ecommerce-en-latinoamerica","to_ping":"","pinged":"","post_modified":"2020-02-05 07:47:24","post_modified_gmt":"2020-02-05 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