{"id":524250,"date":"2024-06-17T17:16:40","date_gmt":"2024-06-18T00:16:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=524250"},"modified":"2024-09-11T10:48:28","modified_gmt":"2024-09-11T17:48:28","slug":"genesys-xperience-latam-2024","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/genesys-xperience-latam-2024","title":{"rendered":"Genesys Xperience Latam 2024"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1710881829848{padding-top: 2rem !important;padding-bottom: 2rem !important;}&#8221; el_class=&#8221;sticky-top&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;xpr-2024-banner-lock&#8221;][vc_single_image image=&#8221;510767&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-2 vc_hidden-xs&#8221;]<style type='text\/css'>\r div#eloq_form .elq-form { background: #23395D; } div#eloq_form .elq-form p{ color: #FFFFFF !important; } .xpr-nav a { color: #4e5054; margin-left: 1rem; } .xpr-nav a.nav-btn{ background: #FF4F1F; color: #FFF; padding: 0.5rem 1.2rem; border-radius: 100rem; border:2px solid #FF4F1F; } .xpr-nav a.nav-btn:hover{ background: #FFF; color: #FF4F1F; } .box-spaced li { margin-bottom: 1rem; list-style: disc; } .box-spaced li::marker { color:#FF4F1F; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-charcoal&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1710872756360{background-image: url(https:\/\/www.genesys.com\/media\/xpr-2024-background-light-rays-flipped.jpg?id=509736) !important;}&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;xpr-2024-banner-lock&#8221;]<style type='text\/css'>\r .xpr-2024-banner-lock h1 { font-size: 5.1rem; font-style:italic; font-weight: 400; line-height:0.9em; text-shadow: -20px 4px 6px RGBA(255,255,255,0.15); } .xpr-2024-banner-lock h1 span { display: block; } .xpr-2024-banner-lock h1 span.level1 { margin-left: 90px; } .xpr-2024-banner-lock h1 span.level2 { margin-left: 150px; } .xpr-2024-banner-lock h2 { text-shadow: -12px 2px 6px RGBA(255,255,255,0.20); } @media only screen and (max-width: 1199.98px) { .xpr-2024-banner-lock .xpr-2024-logo-bs h1 {font-size:4rem;} .xpr-2024-banner-lock .xpr-2024-logo-bs h2 {font-size:1.556rem;} } @media only screen and (max-width: 575.98px) { .xpr-2024-banner-lock .xpr-2024-logo-bs h1 { font-size: 2.75rem; } }\r <\/style>[vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"xpr-2024-logo-bs mt-2\">\n<h1><span class=\"level1\">Your<\/span> <span class=\"level2\">Future<\/span> <span class=\"level3\">Accelerated<\/span><\/h1>\n<h2 class=\"font-italic text-32 text-center\" style=\"text-align: center;\">Get future ready \u2014 now<\/h2>\n<\/div>\n<p class=\"text-20 mt-2\"><strong>12 de septiembre 2024 | Ciudad de M\u00e9xico<br \/>\nHacienda de los Morales, Polanco<br \/>\n<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-black\">Gracias por si inter\u00e9s en participar de Genesys Xperience Latam 2024.<\/strong><br \/>\n<strong class=\"text-black\">Puede realizar su registro de forma presencial el d\u00eda del evento.<\/strong><br \/>\n<strong class=\"text-black\">\u00a1Nos vemos ah\u00ed!<\/strong><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Xperience Latam 2024<\/h2>\n<p class=\"text-26\" style=\"text-align: left;\">\u00danase a nosotros para una nueva edici\u00f3n de \u201cGenesys Xperience Latam\u201d. Tendr\u00e1 lugar el pr\u00f3ximo 12 de septiembre de 2024 en Ciudad de M\u00e9xico. Ser\u00e1 el espacio ideal para mantenerse informado sobre las tendencias con clientes y expertos de la industria. Este a\u00f1o, bajo el concepto de \u201cSu futuro acelerado\u201d mostraremos c\u00f3mo la empat\u00eda, la inteligencia artificial y la automatizaci\u00f3n crean experiencias excepcionales para sus clientes y empleados.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/embed\/e4MCYufhReg?si=TE3JHc3TE9vnZkB7&#8243; align=&#8221;right&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Sea parte del futuro de la experiencia<\/h2>\n<p>Descubra c\u00f3mo acelerar el \u00e9xito de su negocio durante nuestro pr\u00f3ximo evento en Ciudad de M\u00e9xico durante el mes de septiembre 2024. No importa si usted es nuevo en Genesys, cliente o si es parte de nuestro ecosistema en crecimiento; esta conferencia estar\u00e1 llena de temas que lo ayudar\u00e1n a transformar la experiencia de sus clientes y empleados.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul class=\"box-spaced text-22\">\n<li>Orquestaci\u00f3n de experiencias impulsadas por IA<\/li>\n<li>Plataforma abierta y ecosistemas<\/li>\n<li>Inteligencia artificial y automatizaci\u00f3n<\/li>\n<li>Gesti\u00f3n de journeys de clientes<\/li>\n<li>Gesti\u00f3n de engagement de la fuerza de trabajo<\/li>\n<li>Interacciones sin canal espec\u00edfico<\/li>\n<li>Y mucho m\u00e1s<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;customers&#8221;][vc_row][vc_column background_color=&#8221;bgc-lgray&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Customer Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;517790&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;.vc_custom_1715166226082{padding-top: 50px !important;}&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/refuge.org.uk\/&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;518547&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;.vc_custom_1715165994904{padding-bottom: 50px !important;}&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/www.three.co.uk\/&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;220830&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;.vc_custom_1715166215748{padding-top: 50px !important;}&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/www.hsbc.co.uk\/&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;517793&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/www.gov.uk\/government\/organisations\/home-office&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;519054&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/www.eurocarparts.com\/&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;502323&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221; link=&#8221;https:\/\/www.virginatlantic.com\/&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-531311 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/John-Xperience-300x251.png\" alt=\"\" width=\"300\" height=\"251\" srcset=\"https:\/\/www.genesys.com\/media\/John-Xperience-300x251.png 300w, https:\/\/www.genesys.com\/media\/John-Xperience-1260x1055.png 1260w, https:\/\/www.genesys.com\/media\/John-Xperience-172x144.png 172w, https:\/\/www.genesys.com\/media\/John-Xperience.png 1440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">John Sutcliffe | Reportero ESPN<\/strong><\/p>\n<p style=\"text-align: center;\">John Sutcliffe es un reconocido reportero de ESPN, famoso por su din\u00e1mica cobertura deportiva y su an\u00e1lisis perspicaz. Con una carrera de m\u00e1s de dos d\u00e9cadas, John se ha convertido en una voz de confianza en el mundo del periodismo deportivo, ofreciendo noticias de \u00faltima hora y an\u00e1lisis profundos con una pasi\u00f3n y pericia inigualables. Ya sea en las l\u00edneas laterales o en el estudio, la dedicaci\u00f3n de John para acercar a los aficionados a la acci\u00f3n no tiene comparaci\u00f3n. #PeriodismoDeportivo #ESPN #JohnSutcliffe<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/espnpressroom.com\/mexico\/bios\/john-sutcliffe\/\">Conozca su trayectoria<\/a><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-531316 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Rodrigo-Xperience2-300x233.jpg\" alt=\"\" width=\"300\" height=\"233\" srcset=\"https:\/\/www.genesys.com\/media\/Rodrigo-Xperience2-300x233.jpg 300w, https:\/\/www.genesys.com\/media\/Rodrigo-Xperience2-186x144.jpg 186w, https:\/\/www.genesys.com\/media\/Rodrigo-Xperience2.jpg 480w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Rodrigo Fern\u00e1ndez De Paredes | Rodrigo Xperience<\/strong><\/p>\n<p style=\"text-align: center;\">CEO de Xcustomer Group y autor del best seller de amazon \u201cConstruyendo Xperiencias\u201d. Referente en Customer &amp; Employee experience en Latinoam\u00e9rica, ha colaborado con marcas como Disney y The Ritz-Carlton. Reconocido conferencista internacional, quien ha compartido escenario con figuras como Barack Obama, Carlos Vives, Daniel Habif, Ken Segall entre otros, inspirando a audiencias de m\u00e1s de 7 mil personas. !\u00danete a su misi\u00f3n de transformar experiencias en resultados tangibles!<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.linkedin.com\/in\/rodrigoxperience\/\">Conozca su trayectoria<\/a><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-534939 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-5-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-5-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-5-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-5.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong><strong class=\"text-orange\">Maur<\/strong><\/strong><strong><strong class=\"text-orange\">icio Garc\u00eda Cepeda<\/strong><\/strong><\/p>\n<p style=\"text-align: center;\">VP &amp; GM Genesys M\u00e9xico<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignnone wp-image-534943 size-medium\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-6-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-6-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-6-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-6.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Luis Baquero<\/strong><\/p>\n<p style=\"text-align: center;\">VP Genesys NOLA Sales<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-531312 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Render-Experience-300x251.png\" alt=\"\" width=\"300\" height=\"251\" srcset=\"https:\/\/www.genesys.com\/media\/Render-Experience-300x251.png 300w, https:\/\/www.genesys.com\/media\/Render-Experience-1260x1055.png 1260w, https:\/\/www.genesys.com\/media\/Render-Experience-172x144.png 172w, https:\/\/www.genesys.com\/media\/Render-Experience.png 1440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\"><strong class=\"text-orange\">Rander Souza<\/strong><\/strong><\/p>\n<p style=\"text-align: center;\">Innovation Director Genesys &#8211; LATAM<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-531313 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Luis-Experience-300x251.png\" alt=\"\" width=\"300\" height=\"251\" srcset=\"https:\/\/www.genesys.com\/media\/Luis-Experience-300x251.png 300w, https:\/\/www.genesys.com\/media\/Luis-Experience-1260x1055.png 1260w, https:\/\/www.genesys.com\/media\/Luis-Experience-172x144.png 172w, https:\/\/www.genesys.com\/media\/Luis-Experience.png 1440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\"><strong class=\"text-orange\">Luis Sandoval<\/strong><\/strong><\/p>\n<p style=\"text-align: center;\">Solution Consulting Manager Genesys &#8211; Mexico<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-533056 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-2-1-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-2-1-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-2-1-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-2-1.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\"><strong class=\"text-orange\">Pato O&#8217;Ward<\/strong><\/strong><\/p>\n<p style=\"text-align: center;\">Piloto Arrow McLaren y F1 Piloto Reserva<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-534488 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-3-1-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-3-1-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-3-1-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Untitled-design-High-Quality-3-1.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Juana Ram\u00edrez <\/strong><\/p>\n<p style=\"text-align: center;\">Fundadora, CEO y Presidenta de grupo SOHIN Mexico<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-534626 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-3-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-3-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-3-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-3.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jos\u00e9 Juan Mendez<\/strong><\/p>\n<p style=\"text-align: center;\">Subdirector de Planeaci\u00f3n, Capacitaci\u00f3n y Proyectos Izzi<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignnone wp-image-535663 size-medium\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-17-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-17-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-17-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-17.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Francisco Rebollar <\/strong><\/p>\n<p style=\"text-align: center;\">Director Corporativo de Experiencia al Cliente, CXO en HIR Casa<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-534628 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-2-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-2-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-2-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-2.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Gabriel Gonz\u00e1lez <\/strong><\/p>\n<p style=\"text-align: center;\">VP Distribution Channels and Customer Interactions, Bancolombia<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-534815 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-4-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-4-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-4-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-4.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Carlos Alberto Salinas<\/strong><\/p>\n<p style=\"text-align: center;\">Sr Director Customer Operations, Liberty Latin America<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignnone wp-image-534948 size-medium\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-7-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-7-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-7-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-7.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Joao Marques dos Santos<\/strong><\/p>\n<p style=\"text-align: center;\">Head of Alliance &amp; Channel Latin America, ServiceNow<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-535377 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-12-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-12-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-12-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-12.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Lorena Moya <\/strong><\/p>\n<p style=\"text-align: center;\">COO Banco Pichincha<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-535378 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-11-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-11-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-11-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-11.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Paulina Trevi\u00f1o<\/strong><\/p>\n<p style=\"text-align: center;\">Sr. Director Solution Engineer en Salesforce M\u00e9xico<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-535379 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-8-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-8-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-8-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-8.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Cindy Polin<\/strong><\/p>\n<p style=\"text-align: center;\">Head of Solutions Architect for Public Sector in AWS Mexico<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"wp-image-535398 size-medium aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-14-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-14-300x300.jpg 300w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-14-144x144.jpg 144w, https:\/\/www.genesys.com\/media\/Template-speraker-web-LP-foto-Custom-size-3592-High-Quality-14.jpg 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Martin Folino <\/strong><\/p>\n<p style=\"text-align: center;\">Managing Director Accenture Song, M\u00e9xico<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Agenda<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>8:00 &#8211; 9:30\u00a0 \u00a0 \u00a0 Registro y desayuno de bienvenida<\/p>\n<p>9:30 &#8211; 9:50 \u00a0 \u00a0 \u00a0Apertura del Evento &#8211; Mauricio Garc\u00eda Cepeda, Country Manager Genesys M\u00e9xico<\/p>\n<p>9:50 &#8211; 10:50\u00a0 \u00a0 Nuevas Fronteras en CX: Convergencia de Generaciones e Inteligencia Artificial &#8211; Rodrigo Fern\u00e1ndez De Paredes, autor del best seller de amazon \u201cConstruyendo Xperiencias<\/p>\n<p>10:50 &#8211; 11:10\u00a0 \u00a0Caso de \u00e9xito Sohin &#8211; Fabiola Torres, Account Executive de Genesys y Juana Ramirez (Sohin M\u00e9xico)<\/p>\n<p>11:10 &#8211; 11:30\u00a0 \u00a0Caso de \u00e9xito Banco Pichincha &#8211; Yazm\u00edn Pinilla, Account Executive de Genesys, Lorena Moya (Banco Pichincha), Francisco Soria (XKale)<\/p>\n<p>11:30 &#8211; 12:00\u00a0 \u00a0Coffee break<\/p>\n<p>12:00 &#8211; 12:40 \u00a0Panel: El Futuro de CX en la perspectiva de las Industrias &#8211; Juan Vicente Hernandez, Partner Sales Director Genesys, Gabriel Gonz\u00e1lez (Bancolombia), Jos\u00e9 Juan M\u00e9ndez (Izzi) y Francisco Rebollar (HIR Casa)<\/p>\n<p>12:40 &#8211; 13:10\u00a0 CX en la era de la IA &#8211; Rander Souza, Innovation Director LATAM \u2013 Genesys<\/p>\n<p>13:10 &#8211; 13:40\u00a0 Demo IA &#8211; Luis Sandoval, Solution Consulting Manager &#8211; Genesys<\/p>\n<p>13:40 &#8211; 15:00\u00a0 Almuerzo y Networking<\/p>\n<p>15:00 &#8211; 15:50\u00a0 El Poder de la Empat\u00eda: Historias desde la Cancha &#8211; John Sutcliffe, Reportero ESPN<\/p>\n<p>16:00 &#8211; 16:30 Panel: Juntos por el futuro: El impacto de las Alianzas Estrat\u00e9gicas en el mercado de la tecnolog\u00eda &#8211; Mauricio Garc\u00eda Cepeda, Country Manager Genesys M\u00e9xico, Paulina Trevi\u00f1o (Salesforce), Joao Dos Santos (ServiceNow), Cindy Polin (AWS), Martin Folino (Accenture)<\/p>\n<p>16:30 &#8211; 17:00\u00a0 Coffee Break<\/p>\n<p>17:00 &#8211; 17:20\u00a0 Caso de \u00e9xito Liberty &#8211; Mauro Vargas, Sales Director de Genesys NOLA, Carlos Alberto Salinas (Liberty), Mar\u00eda Trovato (ESMT)<\/p>\n<p>17:20 &#8211; 17:40\u00a0 Caso de \u00e9xito Talisis &#8211; Ligia Arce, Account Executive de Genesys M\u00e9xico, Lizeth P\u00e9rez (Kranon), David Gaviria (Khomp)<\/p>\n<p>17:40 &#8211; 18:00 \u00a0Experiencias en el carril de alta velocidad, entrevista de Mauricio Garc\u00eda Cepeda a Pato O\u2019Ward &#8211; Piloto Arrow McLaren y F1 Piloto Reserva<\/p>\n<p>18:00 &#8211; 18:10 El Futuro empieza ahora &#8211; Luis Baquero, VP Genesys NOLA.<\/p>\n<p>18:10 &#8211; 20:00 Closing Party<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Patrocinadores<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Patrocinadores Premium<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;487423&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;536229&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;220px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Patrocinadores Diamond<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;531672&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;534159&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Patrocinadores Gold<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;476249&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;402647&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;367515&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;534811&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;531974&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;527321&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;328958&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;450383&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;532742&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;533588&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;155161&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Patrocinadores Silver<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;480076&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499180&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;136390&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535884&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;300&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Con el apoyo de<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;533593&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;250px&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1710881829848{padding-top: 2rem !important;padding-bottom: 2rem !important;}&#8221; el_class=&#8221;sticky-top&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;xpr-2024-banner-lock&#8221;][vc_single_image image=&#8221;510767&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-2 vc_hidden-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-charcoal&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1710872756360{background-image: url(https:\/\/www.genesys.com\/media\/xpr-2024-background-light-rays-flipped.jpg?id=509736) !important;}&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;xpr-2024-banner-lock&#8221;][vc_column_text css=&#8221;&#8221;] Your Future Accelerated Get future ready \u2014 now 12 de septiembre 2024 | Ciudad de M\u00e9xico Hacienda de los Morales, Polanco [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; 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