{"id":497268,"date":"2023-11-02T12:28:43","date_gmt":"2023-11-02T19:28:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=497268"},"modified":"2023-11-15T04:40:39","modified_gmt":"2023-11-15T12:40:39","slug":"journey-orchestration-chile","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/journey-orchestration-chile","title":{"rendered":"Journey Orchestration: C\u00f3mo Construir un Journey del Cliente a trav\u00e9s de Datos &#8211; Chile"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":911,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-497268","events","type-events","status-publish","hentry","event_type-event"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"11\/28\/2023","event_start_time":"09:30:00","event_end_date":"11\/28\/2023","event_location":"Round Table - Santiago","event_venue_name":"Hotel Noi","country":"Chile","venue_map":{"address":"Av. 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Hoy, los clientes <\/span><span dir=\"ltr\" role=\"presentation\">esperan que sus experiencias sean similares a las que brindan los l\u00edderes <\/span><span dir=\"ltr\" role=\"presentation\">en experiencia del cliente (CX). Toda <\/span><span dir=\"ltr\" role=\"presentation\">experiencia inferior a esas puede generar la insatisfacci\u00f3n y la deserci\u00f3n <\/span><span dir=\"ltr\" role=\"presentation\">del cliente.<\/span><\/p>\n<p>\u00danase a esta Round Table para discutir sobre la gesti\u00f3n del journey del cliente, verificar en qu\u00e9 punto se encuentra su compa\u00f1\u00eda de poder implementarlo y qu\u00e9 tan f\u00e1cil es. Tendremos un experto en el tema, para entregarnos valiosos insights y moderar la sesi\u00f3n.<\/p>\n<p>&nbsp;<\/p>\n<p>Din\u00e1mica del evento:<\/p>\n<p>Tendremos una sesi\u00f3n para analizar y discutir tendencias en la evoluci\u00f3n de canales digitales y el rol de IA en esta integraci\u00f3n. La moderaci\u00f3n abrir\u00e1 la sesi\u00f3n con la primera reflexi\u00f3n para el debate. La Mesa Redonda tendr\u00e1 ideas que ser\u00e1n discutidas durante la ronda de presentaci\u00f3n, compartiendo puntos de vista y experiencias \u00fanicas.<\/p>\n<p>\u00a1Nos vemos all\u00e1!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i 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los temas propuestos.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Sesi\u00f3n de Q&A","agenda_start_time":"11:45:00","agenda_end_time":"12:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Julio Cisterna Z\u00fa\u00f1iga","speaker_position":"Chief Data & Analytics Officer | Profesor Auxiliar de la Escuela de Postgrado y Educaci\u00f3n Continua de la FCFM U. de Chile","speaker_description":"Chief Experiencia Clientes | Anal\u00edtica Avanzada \u00b7 Inteligencia Artificial \u00b7 NPS \u00b7 VoC \u00b7 CX \u00b7 Estrategia \u00b7 Efectividad Comercial \u00b7 Marketing","speaker_image":498192,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/juliocisterna"}]}],"event_venue_address":"Colima 256, Roma Nte., Cuauht\u00e9moc, 06700 Ciudad de M\u00e9xico","event_venue_bg":"https:\/\/www.genesys.com\/media\/huset-_al-13.jpg_1612941218.webp","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":[{"ID":472501,"post_author":"923","post_date":"2023-04-10 06:26:25","post_date_gmt":"2023-04-10 13:26:25","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Demo (On-demand)<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<p class=\"MsoNormal\"><b>Jueves 27 de Abril, 9am COL \/ 8am MEX \/ 11am ARG<\/b><\/p>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text][\/vc_column_text][vc_column_text]\u00bfHa notado c\u00f3mo la transformaci\u00f3n digital, el uso de canales conectados y la inteligencia artificial pueden <strong>revolucionar la forma en que su empresa se relaciona con sus clientes<\/strong>?\r\n\r\nEn esta sesi\u00f3n, descubre c\u00f3mo Genesys Cloud puede ayudar a su organizaci\u00f3n a:\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Determinar cu\u00e1les son los <strong>canales digitales adecuados<\/strong> para su organizaci\u00f3n.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Aumentar el <strong>compromiso digital<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Conocer como la AI puede obtener informaci\u00f3n de forma sistem\u00e1tica para <strong>comprender mejor a sus clientes<\/strong> y <strong>personalizar las experiencias a escala<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Identificar como la AI puede impactar y mejorar a los empleados para que se conviertan en<strong> importantes agentes del cambio<\/strong>.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Orquestar <strong>experiencias excepcionales y emp\u00e1ticas <\/strong>en canales digitales.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Mejorar la resoluci\u00f3n<\/strong> del primer contacto y <strong>reducir<\/strong> el costo de la atenci\u00f3n.<\/li>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong> Empoderar a los Agentes<\/strong> de su organizaci\u00f3n con la informaci\u00f3n correcta.<\/li>\r\n<\/ul>\r\nEn la demostraci\u00f3n les mostraremos c\u00f3mo las capacidades digitales y de inteligencia artificial funcionan juntas para <strong>mejorar las interacciones cliente-agente<\/strong> y <strong>deleitar a los clientes en el momento correcto<\/strong> con las mejores ofertas o consejos.\r\n\r\nLa aventura lo espera. <strong>Reg\u00edstrese ahora.<\/strong>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Reg\u00edstrese ahora!\" cta_button=\"Vea on-demand\" form_reach=\"noreach\" cms_hold=\"RG\" cid_id=\"7014X000002mkou\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud en Acci\u00f3n: Digital y AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-cx-en-accion-digital-y-ai","to_ping":"","pinged":"","post_modified":"2023-04-28 13:14:52","post_modified_gmt":"2023-04-28 20:14:52","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=472501","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":338900,"post_author":"752","post_date":"2020-09-11 14:56:16","post_date_gmt":"2020-09-11 21:56:16","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Webinar Genesys, MediaAgility &amp; Google<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>Experiencia del cliente y eficiencia operativa: AI en el Contact Center<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"339237\" alignment=\"center\" si_max_width=\"70%\"][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h3 class=\"text-orange\">Webinar OnDemand<\/h3>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]En la actual revoluci\u00f3n de la<strong> Experiencia del Cliente<\/strong> (CX) en la que 30% de las interacciones cr\u00edticas ocurren en el <strong>Contact Center<\/strong> (CC), y en la que habr\u00e1 una automatizaci\u00f3n de m\u00e1s del 40% para el 2023, el uso de bots e inteligencia artificial ser\u00e1n la soluci\u00f3n con un ahorro de costos entre el $11 y $20 pesos por interacci\u00f3n.\r\n<ul>\r\n \t<li>Contact Center \u2013 Artificial Intelligence (<strong>CCAI de Google<\/strong>) automatiza interacciones simples y habilita al agente para resolver eficientemente utilizando tecnolog\u00eda AI.<\/li>\r\n \t<li>Experience as a Service (<strong>EaaS de Genesys<\/strong>) saca partido a la tecnolog\u00eda de CCAI de Google humanizando las interacciones con el cliente aumentando la lealtad, empat\u00eda y confianza.<\/li>\r\n \t<li>Venga a conocer los servicios administrados en el <strong>CC de MediaAgility<\/strong> para obtener una verdadera modernizaci\u00f3n y continuidad en sus negocios.<\/li>\r\n<\/ul>\r\n<strong>Acomp\u00e1\u00f1enos en este webinar, en d\u00f3nde expertos de Google Cloud, Genesys y MediaAgility nos hablar\u00e1n a fondo de estos temas.<\/strong>\r\n\r\n<strong>\u00a1Reg\u00edstrese Ahora!<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"1\/3\"][webinarschedule][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_header=\"Participe en el Webinar\" cta_button=\"Reg\u00edstrese Ahora\" cms_hold=\"RG\" cid_id=\"7011T000001kwggQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conozca a los Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339242\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Javier Piedracruz<\/strong><\/p>\r\n<p style=\"text-align: center;\">Machine Learning Specialist,\r\nGoogle<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339488\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Stephania Casillas<\/strong><\/p>\r\n<p style=\"text-align: center;\">Solutions Consultant,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"339251\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Dan Miyamoto <\/strong><\/p>\r\n<p style=\"text-align: center;\">Technology Director,\r\nMediaAgility<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"330031\" alignment=\"center\" style=\"vc_box_circle_2\" onclick=\"custom_link\" img_link_target=\"_blank\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Danilo Rivera<\/strong><\/p>\r\n<p style=\"text-align: center;\">Sr Cloud Business Development,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Experiencia del cliente y eficiencia operativa: AI en el Contact Center","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"experiencia-del-cliente-y-eficiencia-operativa-ai-en-el-contact-center","to_ping":"","pinged":"","post_modified":"2020-09-29 09:24:14","post_modified_gmt":"2020-09-29 16:24:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=338900","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":173339,"post_author":"668","post_date":"2019-10-03 13:18:17","post_date_gmt":"2019-10-03 20:18:17","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Analyst Webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>Genesys AI y los desaf\u00edos del crecimiento del eCommerce en Latinoam\u00e9rica<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"166445\" alignment=\"center\"][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h3>Webinar On-Demand<\/h3>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]El tiempo atenta contra las ventas. Los equipos de ventas y marketing dedican mucho tiempo, esfuerzo y dinero para prepararse ante los picos de tr\u00e1fico de interacciones. Empresas de todos los sectores y tama\u00f1os pueden aprovechar la inteligencia artificial y el Machine Learning para aumentar las conversiones, los ingresos y mejorar la productividad en las ventas.\r\n\r\nConozca como la inteligencia artificial de Genesys ayuda a encaminar todos estos desaf\u00edos del eCommerce.\r\n\r\nEn este seminario web aprender\u00e1:\r\n\r\n- La forma en que el Machine Learning rastrea en tiempo real todo el comportamiento del cliente en su sitio web y le notifica cuando los clientes se pierden al borde de la compra en el carrito o al abandonar su sitio sin un resultado deseado.\r\n\r\n- C\u00f3mo proporcionar un Engagement personalizado con todos los canales (chat, ofertas emergentes de descuento, ofertas de contenido, correo electr\u00f3nico, m\u00f3vil, voz) para atraer a los clientes en tiempo real.\r\n\r\n- C\u00f3mo aprovechar los voicebots, chatbots, la anal\u00edtica y el enrutamiento predictivo basados en inteligencia artificial para definir la relaci\u00f3n, acordar expectativas y personalizar la experiencia sin sacrificar el valor de su marca.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"1\/3\"][webinarschedule][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_header=\"Participe en el Webinar\" cta_button=\"Registrarse Ahora\" cms_hold=\"RG\" cid_id=\"7011T000001kmB1QAI\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conozca el Speaker<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/3\"][\/vc_column_inner][vc_column_inner width=\"5\/12\"][vc_single_image image=\"173455\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" img_size=\"full\" link=\"https:\/\/www.linkedin.com\/in\/MauricioGiraldoV\/\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Mauricio Giraldo<\/strong>\r\nSenior Manager, Solutions Consulting\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys AI y los desaf\u00edos del crecimiento del eCommerce en Latinoam\u00e9rica","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-ai-y-los-desafios-del-crecimiento-del-ecommerce-en-latinoamerica","to_ping":"","pinged":"","post_modified":"2020-02-05 07:47:24","post_modified_gmt":"2020-02-05 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