{"id":480056,"date":"2023-06-08T21:46:27","date_gmt":"2023-06-09T04:46:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=480056"},"modified":"2023-06-23T12:07:30","modified_gmt":"2023-06-23T19:07:30","slug":"el-estado-de-la-experiencia-del-cliente-mexico","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/el-estado-de-la-experiencia-del-cliente-mexico","title":{"rendered":"El Estado de la Experiencia del Cliente – Mexico"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":911,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-480056","events","type-events","status-publish","hentry","event_type-event"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"07\/06\/2023","event_start_time":"09:30:00","event_end_date":"07\/06\/2023","event_location":"Round Table - CDMX","event_venue_name":"Hotel W ","country":"Mexico","venue_map":{"address":"Mexico, CDMX, Mexico City, Chapultepec, Polanco, Campos El\u00edseos, W \u30e1\u30ad\u30b7\u30b3\u30b7\u30c6\u30a3","lat":19.4272927,"lng":-99.19537729999999,"zoom":14,"place_id":"ChIJ40diKf8B0oURI0cOmgkW1fY","name":"W Mexico City","street_number":"252","street_name":"Campos El\u00edseos","city":"Ciudad de M\u00e9xico","city_short":"M\u00e9xico D.F.","state":"Ciudad de M\u00e9xico","state_short":"CDMX","post_code":"11560","country":"Mexico","country_short":"MX"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"El Estado de la Experiencia del Cliente - Round Table Mexico ","meta_description":"","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","add_to_global_events":false,"event_header_bgc":"orange","event_header_title":"El Estado de la Experiencia del Cliente","event_description_title":"6 de Julio, 9:30 am","event_description":"\u00danase a nuestra mesa redonda basada en el reporte El Estado de la Experiencia del Cliente, donde estar\u00e1n empresas de diversas industrias para discutir las principales tendencias y desaf\u00edos del CX.","disable_registration":false,"form_header_alignment":"left","form_header":"Confirmar mi asistencia","form_button":"Reg\u00edstrate ahora","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002iWdXQAU","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"

Gracias por registrarte en el evento.<\/p>\n

Pronto recibir\u00e1s un email de confirmaci\u00f3n con los datos exactos del evento para que nos acompa\u00f1es el pr\u00f3ximo 6 de Julio.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"El Estado de la Experiencia del Cliente","sub_title":"Round Table"},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/J0gfgwIVMrw"},"text_content":{"sub_title_h4":"","text_content":"

\u00bfCu\u00e1les son las m\u00e1s importantes tendencias en el mundo del CX? \u00bfC\u00f3mo crear una estrtegia de CX basada en las personas? \u00bfQu\u00e9 tan perjudicial en el negocio es el no personalizar las experiencias o no sumarse a la omnicanalidad?<\/p>\n

\u00a1Revisemos estas, y m\u00e1s preguntas en nuestra pr\u00f3xima Round Table!<\/p>\n

 <\/p>\n

Din\u00e1mica del evento:<\/p>\n

Tendremos una sesi\u00f3n para analizar y discutir el informe El Estado de la Experencia del Cliente<\/a>. La moderaci\u00f3n abrir\u00e1 la sesi\u00f3n con la primera reflexi\u00f3n para el debate. La Mesa Redonda tendr\u00e1 ideas que ser\u00e1n discutidas durante la ronda de presentaci\u00f3n, compartiendo puntos de vista y experiencias \u00fanicas.<\/p>\n

\u00a1Nos vemos all\u00e1!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","event_header_image":"https:\/\/www.genesys.com\/media\/cdmx.jpg","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"27\/04\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registro ","agenda_start_time":"09:30:00","agenda_end_time":"10:00:00","agenda_single_description":"

Registro, desayuno y networking<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Bienvenida e introducci\u00f3n","agenda_start_time":"10:00:00","agenda_end_time":"10:05:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Gabriel Vallejo","agenda_start_time":"10:05:00","agenda_end_time":"10:20:00","agenda_single_description":"