{"id":445280,"date":"2022-08-24T07:56:41","date_gmt":"2022-08-24T14:56:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=445280"},"modified":"2022-09-14T08:28:57","modified_gmt":"2022-09-14T15:28:57","slug":"mas-alla-del-nps-mexico","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/mas-alla-del-nps-mexico","title":{"rendered":"M\u00e1s All\u00e1 del NPS: La Medici\u00f3n de CX Reinventada"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":911,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-445280","events","type-events","status-publish","hentry","event_type-event"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"09\/22\/2022","event_start_time":"09:30:00","event_end_date":"09\/22\/2022","event_location":"Ciudad de M\u00e9xico","event_venue_name":"St Regis","country":"Mexico","venue_map":{"address":"St Regis Mexico City, Av. Paseo de la Reforma 439, Cuauht\u00e9moc, 06500 Ciudad de M\u00e9xico, CDMX, Mexico","lat":19.4256338,"lng":-99.1720892,"zoom":18,"place_id":"ChIJrR704kv_0YURl2pvM1WTF-c","name":"St Regis Mexico City","street_number":"439","street_name":"Avenida Paseo de la Reforma","street_name_short":"Av. Paseo de la Reforma","city":"Ciudad de M\u00e9xico","city_short":"M\u00e9xico D.F.","state":"Ciudad de M\u00e9xico","state_short":"CDMX","post_code":"06500","country":"Mexico","country_short":"MX"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"Reinventar las m\u00e9tricas de experiencias del cliente est\u00e1 creando nuevo valor y lealtad a la marca.","meta_description":"","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","add_to_global_events":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"22 de Septiembre, 9:30 am","event_description":"Reinventar las m\u00e9tricas experiencias del cliente est\u00e1 creando nuevo valor y lealtad a la marca.
\r\n
\r\nConoce junto a Mauricio Alanis, la importancia de usar m\u00e9tricas efectivamente en la experiencia de tus clientes, impulsando la diferenciaci\u00f3n y el aumento en ventas.
\r\n
\r\nTe invitamos a formar parte de un Round Table exclusivo, de la mano de los l\u00edderes de la industria de experiencia de cliente para discutir el futuro de la misma.
\r\n
\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"Confirmar mi asistencia","form_button":"Reg\u00edstrate ahora","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YplzQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"

Gracias por registrarte en el evento.<\/p>\n

Pronto recibir\u00e1s un email de confirmaci\u00f3n con los datos exactos del evento para que nos acompa\u00f1es el pr\u00f3ximo 22 de Septiembre.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Juntos transformando el Customer Experience en M\u00e9xico","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/J0gfgwIVMrw"},"text_content":{"sub_title_h4":"","text_content":"

Queremos acompa\u00f1arte en tu proceso de innovaci\u00f3n y orquestaci\u00f3n del journey de tus clientes. Y para ello hemos dise\u00f1ado una gran experiencia para ti.<\/p>\n

El pr\u00f3ximo 22 de Septiembre te esperamos para un desayuno y una Round Table. No pierdas la oportunidad de conocer el CX del futuro con nuestros expertos y otros ejecutivos de diferentes sectores que se preocupan por la experiencia del cliente.<\/p>\n

 <\/p>\n

Din\u00e1mica del evento:<\/p>\n

Tendremos una sesi\u00f3n de an\u00e1lisis y discusi\u00f3n del informe M\u00e1s All\u00e1 del NPS: La Medici\u00f3n de CX Reinventada.<\/a> Nuestro moderador ser\u00e1 quien abra la sesi\u00f3n con la primera reflexi\u00f3n que se pueda poner sobre la mesa para su discusi\u00f3n. La Round Table tendr\u00e1 5 ideas que se someter\u00e1n a an\u00e1lisis y discusi\u00f3n. Cada experto tendr\u00e1 2 minutos para validar o rechazar la idea y exponer sus argumentos. Al final, los invitados podr\u00e1n votar por los argumentos o reflexiones que m\u00e1s coincidan con su pensamiento. El resultado de la votaci\u00f3n aparecer\u00e1 en la pantalla.<\/p>\n

\u00a1Nos vemos all\u00e1!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","event_header_image":"https:\/\/www.genesys.com\/media\/Mexico-City-Angel-1920x1080-1.png","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"22\/09\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registro \/ Recepci\u00f3n \/ Desayuno","agenda_start_time":"09:30:00","agenda_end_time":"10:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Bienvenida","agenda_start_time":"10:00:00","agenda_end_time":"10:05:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Charla Mauricio Alanis","agenda_start_time":"10:05:00","agenda_end_time":"10:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Round Table","agenda_start_time":"10:30:00","agenda_end_time":"11:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Sesi\u00f3n de Q&A","agenda_start_time":"11:45:00","agenda_end_time":"12:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Mauricio Alanis","speaker_position":" Entrenador de NPS | Consultor de Marketing y Negocios","speaker_description":"Mauricio impulsa y ayuda a las empresas a transformarse hacia una Cultura Cliente C\u00e9ntrica, escuchando sistem\u00e1ticamente a sus Clientes y mejorando la experiencia de marca.","speaker_image":445283,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mauricio-alanis-0b68774\/"}]}],"event_venue_address":"Colima 256, Roma Nte., Cuauht\u00e9moc, 06700 Ciudad de M\u00e9xico","event_venue_bg":"https:\/\/www.genesys.com\/media\/huset-_al-13.jpg_1612941218.webp","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","display_desc":false,"title_align":"left","ns_subtitle":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/445280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/911"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/445280\/revisions"}],"predecessor-version":[{"id":448958,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/events\/445280\/revisions\/448958"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=445280"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=445280"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=445280"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=445280"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=445280"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=445280"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=445280"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=445280"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=445280"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=445280"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=445280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}