{"id":322856,"date":"2020-06-28T18:55:44","date_gmt":"2020-06-29T01:55:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=322856"},"modified":"2020-08-24T03:00:10","modified_gmt":"2020-08-24T10:00:10","slug":"virtual-g-summit-latam","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/virtual-g-summit-latam","title":{"rendered":"Virtual G-Summit LATAM (Spanish)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":593,"featured_media":323035,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[16536],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-322856","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit","tax_priority-54","tax_products_programs-genesys-customer-success-es-mx"],"acf":{"event_type":"gsummit","event_status":"virtual","event_start_date":"08\/25\/2020","event_end_date":"08\/27\/2020","event_location":"Online","event_venue_name":"Virtual G-Summit LATAM","country":"Virtual","no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"event_header_title":"G-Summit Virtual, LATAM","event_description_title":"","event_description":"El 2020 ha generado indiscutiblemente un nuevo reto para las empresas, la capacidad de adaptarse a la nueva normalidad de los clientes es cr\u00edtica. Participe con nosotros en el G-Summit Virtual, LATAM y conozca c\u00f3mo Genesys puede apoyarlo a brindar a sus clientes las nuevas experiencias que estos demandan. G-Summit Virtual, LATAM es el lugar para encontrar el camino en tiempos inciertos, crear relaciones s\u00f3lidas con sus clientes y hacer que su negocio avance.","event_header_image":"https:\/\/www.genesys.com\/media\/G-Summit-LATAM-2020-1.png","disable_registration":false,"form_header_alignment":"left","form_header":"Acceda al evento ahora\u2029","form_button":"","is_external_registration":["External Registration"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001kr2bQAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Gracias por su inter\u00e9s en el Virtual G-Summit LATAM. \u00a1Recibir\u00e1 su confirmaci\u00f3n e informaci\u00f3n de registro por correo electr\u00f3nico pronto!<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"f","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"

G-Summit Virtual, LATAM le proporcionar\u00e1 los conocimientos pr\u00e1cticos que necesita para empoderar a sus empleados, fortalecer las relaciones con los clientes y hacer que su negocio avance. Si adaptarse a nuevas realidades significa migrar a una soluci\u00f3n moderna, \u00e9sta tambi\u00e9n es su oportunidad de obtener respuestas a sus preguntas y reducir el tiempo y costos en procesos de migraci\u00f3n.<\/p>\n

Acomp\u00e1\u00f1enos y descubra junto a nuestros expertos todo lo que necesita para crear las experiencias que har\u00e1n avanzar su negocio. Mu\u00e9vase a la nube, adopte IA, descubra nuevas formas de personalizar la experiencia del cliente\u2026 todo en G-Summit Virtual, LATAM<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"event_speakers":[{"speaker_name":"Bruno Bertini","speaker_position":"VP, Americas Regional Marketing en Genesys ","speaker_description":"","speaker_image":332035,"speaker_social":false},{"speaker_name":"Antoine Ducarme ","speaker_position":"VP, Solutions Consultant LATAM en Genesys","speaker_description":"","speaker_image":332036,"speaker_social":false},{"speaker_name":"Clara Torrado","speaker_position":"Gerente Customer Experience en Ocasa","speaker_description":"","speaker_image":332038,"speaker_social":false},{"speaker_name":"Carlos Alberto Gonzalez ","speaker_position":"VP de Operaciones en Konecta Colombia","speaker_description":"","speaker_image":332037,"speaker_social":false},{"speaker_name":"Julieta Conconi","speaker_position":"Customer Engagement Director LATAM en Genesys ","speaker_description":"","speaker_image":332040,"speaker_social":false},{"speaker_name":"Diego Galindo Hern\u00e1ndez","speaker_position":"Director de Servicio al Cliente en Bolsa de Valores de Colombia ","speaker_description":"","speaker_image":332041,"speaker_social":false},{"speaker_name":"Diego Larrea","speaker_position":"Gerente General de Tecnolog\u00eda de Ventas e Innovaci\u00f3n en Aerom\u00e9xico","speaker_description":"","speaker_image":332043,"speaker_social":false},{"speaker_name":"Flavio Franco","speaker_position":"Head of Customer Engineering LATAM en Google Cloud","speaker_description":"","speaker_image":332044,"speaker_social":false},{"speaker_name":"Joa\u0303o Marcus Santos ","speaker_position":"IT Solutions Coordinator en Banco Inter","speaker_description":"","speaker_image":332356,"speaker_social":false},{"speaker_name":"Mauricio Giraldo ","speaker_position":"Director, Solutions Consulting LATAM en Genesys ","speaker_description":"","speaker_image":332368,"speaker_social":false},{"speaker_name":"Mauricio Reyes Figueroa ","speaker_position":"Sub Gerente Analytics e Innovacio\u0301n en Seyco","speaker_description":"","speaker_image":332049,"speaker_social":false},{"speaker_name":"Ba\u0301rbara Gonzalez","speaker_position":"VP, Global Business Consulting en Genesys","speaker_description":"","speaker_image":332250,"speaker_social":false},{"speaker_name":"Ayres Neto ","speaker_position":"Head of Digital en Cetelem ","speaker_description":"","speaker_image":332251,"speaker_social":false},{"speaker_name":"Benjamin Castro ","speaker_position":"Chief Operation Officer en Ilumno","speaker_description":"","speaker_image":332360,"speaker_social":false},{"speaker_name":"Clery Neyra Vera","speaker_position":"Directora de Innovacio\u0301n y Transformaci\u00f3n en la Universidad Peruana de Ciencias Aplicadas","speaker_description":"","speaker_image":332315,"speaker_social":false},{"speaker_name":"Daniel Ortiz ","speaker_position":"Director en F\u00e1brica Social Techo","speaker_description":"","speaker_image":332253,"speaker_social":false},{"speaker_name":"Eva Majercsik","speaker_position":"Chief People Officer en Genesys","speaker_description":"","speaker_image":332363,"speaker_social":false},{"speaker_name":"Giuliana Huama\u0301n","speaker_position":"Influencer","speaker_description":"","speaker_image":332256,"speaker_social":false},{"speaker_name":"Leo Piccioli","speaker_position":"Influencer ","speaker_description":"","speaker_image":332257,"speaker_social":false},{"speaker_name":"Jose Revilla ","speaker_position":"Socio en Kingsley Gate Partners ","speaker_description":"","speaker_image":332365,"speaker_social":false},{"speaker_name":"Martha Moncayo Guerrero","speaker_position":"Gerente General en CNT","speaker_description":"","speaker_image":332259,"speaker_social":false},{"speaker_name":"Sergio Coretti","speaker_position":"VP, Business Consulting North America en Genesys","speaker_description":"","speaker_image":332366,"speaker_social":false}],"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"D\u00cdA 1","event_agenda":[{"agenda_date":"25\/08\/2020","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome Host","agenda_start_time":"10:00:00","agenda_end_time":"10:25:00","agenda_single_description":"

Experience as a Service
\n<\/strong>Ponente: Bruno Bertini – VP, Americas Regional Marketing en Genesys<\/strong><\/p>\n

Nos criaron para creer que las relaciones de negocios no deber\u00edan tener emociones o sentimientos, lo que de hecho es una de las caracter\u00edsticas m\u00e1s profundas que nos hace humanos y que influye en la toma de decisiones. La personalizaci\u00f3n y la empat\u00eda juegan tambi\u00e9n un papel clave en las experiencias como servicio.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Casos de \u00e9xito","agenda_start_time":"10:25:00","agenda_end_time":"10:36:00","agenda_single_description":"

Caso de \u00e9xito Cetelem: El camino a la digitalizaci\u00f3n<\/strong>
\nPonente: A<\/strong>yres Neto – Head of Digital en Cetelem<\/strong><\/p>\n

Cetelem comenz\u00f3 su transformaci\u00f3n digital hace cuatro a\u00f1os para superar una brecha tecnol\u00f3gica en el centro de contacto. La compa\u00f1\u00eda comenz\u00f3 a buscar un proveedor que lo ayudar\u00e1 a lograr su visi\u00f3n de una experiencia omnicanal integrada para los clientes. Con la creencia de que ofrecer una mejor experiencia a sus clientes tambi\u00e9n conducir\u00eda a mejores resultados financieros, Cetelem seleccion\u00f3 a Genesys.<\/p>\n

Con Genesys, Cetelem ahora puede ofrecer a sus clientes un viaje totalmente digital y el canal de comunicaci\u00f3n de su elecci\u00f3n. Esto ha llevado a una mejor experiencia del cliente y mayores puntajes de Net Promoter.<\/p>\n

Caso de \u00e9xito: La importancia de la conexi\u00f3n con el ciudadano – CNT <\/strong>
\nPonente: Martha Moncayo Guerrero – Gerente General en CNT
\n<\/strong><\/p>\n

Poder atender de manera oportuna a la ciudadan\u00eda en los momentos en que los servicios de salud se encuentran saturados. 200 m\u00e9dicos voluntarios y Genesys Cloud como habilitador para recibir m\u00e1s de 10.200 llamadas apoyaron esta causa.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Alianza Genesys \u2013 Google: Le damos vida a la IA en la experiencia del cliente\u200b","agenda_start_time":"10:36:00","agenda_end_time":"11:00:00","agenda_single_description":"

Ponentes: Antoine Ducarme – VP, Solutions Consultant LATAM en Genesys y <\/strong>Flavio Franco – Head of Customer Engineering LATAM en Google Cloud<\/strong><\/p>\n

La inteligencia artificial est\u00e1 lista para transformar los centros de contacto y mejorar la experiencia del cliente sin poner en riesgo la eficiencia operativa. Las marcas l\u00edderes podr\u00e1n lograr clientes m\u00e1s satisfechos y mayor lealtad.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Siempre lo hicimos as\u00ed","agenda_start_time":"11:00:00","agenda_end_time":"11:28:00","agenda_single_description":"

Ponente: Leo Piccioli<\/strong><\/p>\n

Las empresas tienden a “creer” que lo que las hizo exitosas, seguir\u00e1 funcionando, pero con el cambio tecnol\u00f3gico, esto ya no es as\u00ed. En una charla divertida y atractiva, Leo comparte herramientas para abrazar el cambio y modificar nuestra actitud.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closure","agenda_start_time":"11:28:00","agenda_end_time":"11:31:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""},{"agenda_group_title":"D\u00cdA 2","event_agenda":[{"agenda_date":"26\/08\/2020","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome Host","agenda_start_time":"10:00:00","agenda_end_time":"10:25:00","agenda_single_description":"

Destruir para Construir<\/strong>
\nPonente: Giuliana Huam\u00e1n<\/strong><\/p>\n

Reconstruy\u00f3 su vida despu\u00e9s de un accidente. Una historia humana e inspiradora sobre la adaptaci\u00f3n.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Parte 1","agenda_start_time":"10:25:00","agenda_end_time":"11:00:00","agenda_single_description":"

La adaptaci\u00f3n de los negocios durante la crisis<\/strong><\/p>\n

Ponentes:<\/strong><\/p>\n