{"id":232954,"date":"2022-02-28T15:43:01","date_gmt":"2022-02-28T23:43:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=232954"},"modified":"2022-04-08T11:51:30","modified_gmt":"2022-04-08T18:51:30","slug":"estado-del-customer-experience","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/estado-del-customer-experience","title":{"rendered":"El estado del Customer Experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":593,"featured_media":423604,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-232954","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours","event_type-event"],"acf":{"event_type":"cxtour","event_start_date":"03\/23\/2022","event_location":"virtual","event_venue_name":"","country":"Mexico","venue_map":false,"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"event_header_title":"","event_description_title":"\"Priorizando la lealtad y la confianza del consumidor como estrategia de rentabilidad\"","event_description":"Conoce de la mano de nuestros 5 expertos de CX invitados a este panel, los puntos clave para guiar el futuro de la Experiencia del Cliente y establecer una estrategia exitosa para tu empresa.","event_header_image":"https:\/\/www.genesys.com\/media\/Venue-Terraza-TORRE-REFORMA-scaled.jpg","form_button":"Accede al evento On-Demand ","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YiyPQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"custom","ar_custom_title":"Reg\u00edstrate ahora","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Gracias por registrarte, ahora puedes ver &#8220;El estado del Customer Experience&#8221; On-Demand.<\/p>\n<p><iframe title=\"El Estado del Customer Experience - Priorizando la lealtad y la confianza del consumidor\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KOoUZQzL_kc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"f","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"<p>Genesys con el apoyo de una firma de investigaci\u00f3n independiente ha completado el estudio &#8220;<a href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx\">El estado del Customer Experience&#8221;<\/a> donde se incluye informaci\u00f3n de 1900 consumidores y m\u00e1s de 1300 ejecutivos en el mundo. 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Cofundador de Olapic, Klikin, Fashionalia, MoonBack, Sync, Aragon.VC, Impact Hub, Exedra, entre otras,\r\n\r\n","speaker_image":423495,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dantart\/"}]},{"speaker_name":"Rosario Montt","speaker_position":"Directora Diplomado en Experiencia de Clientes en la Universidad de los Andes.","speaker_description":"Directora de WOW Academy.\r\nFuerte orientaci\u00f3n al dise\u00f1o, implementaci\u00f3n y medici\u00f3n de la Experiencia de los Clientes.","speaker_image":423737,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/rosario-montt-rodr%C3%ADguez-44105215\/"}]},{"speaker_name":"Marta Santiago Ayala","speaker_position":"Directora en Asociaci\u00f3n Mexicana de Experiencia de Cliente AMEC.","speaker_description":"Encargada de promover el desarrollo, difusi\u00f3n e implementaci\u00f3n de las mejores pr\u00e1cticas en Experiencia de Cliente, tanto en M\u00e9xico como en el resto de los pa\u00edses en LATAM.\r\n","speaker_image":423500,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/marta-santiago-ayala-b893b212\/"}]},{"speaker_name":"Vicky Barrera ","speaker_position":"Host","speaker_description":"Conductora","speaker_image":423429,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/vicky-barrera-799a8960\/?originalSubdomain=mx"}]}],"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Time Zone M\u00e9xico (GMT-6)","event_agenda":[{"agenda_date":"23\/03\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Bienvenida","agenda_start_time":"10:30:00","agenda_end_time":"10:35:00","agenda_single_description":"<p>Presentaci\u00f3n y bienvenida a los integrantes del Panel.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel de discusi\u00f3n ","agenda_start_time":"10:35:00","agenda_end_time":"11:15:00","agenda_single_description":"<p>Los integrantes del panel discutiran sobre sus principales perspectivas y recomendaciones generales en cuanto al futuro del CX; 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