{"id":360747,"date":"2021-01-20T11:00:27","date_gmt":"2021-01-20T19:00:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=360747"},"modified":"2025-09-24T23:14:36","modified_gmt":"2025-09-25T06:14:36","slug":"gamification-call-center-employees","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/es-mx\/capabilities\/gamification-call-center-employees","title":{"rendered":"Gamificaci\u00f3n"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1>Interact\u00fae con los empleados y mot\u00edvelos a trav\u00e9s la gamificaci\u00f3n<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">Comience<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;407543&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Inspire a los equipos a desempe\u00f1arse mejor<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Mejore el desempe\u00f1o cuando m\u00e1s importa<\/h3>\n<p>Ponga a disposici\u00f3n de sus agentes y gerentes los insights necesarios para superar los objetivos de desempe\u00f1o en tiempo real. Inspire a los empleados a centrar sus esfuerzos en impulsar los resultados.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Haga que el trabajo sea divertido<\/h3>\n<p>Motive a los empleados con un ambiente divertido e interactivo. La gamificaci\u00f3n en el entorno laboral anima a los usuarios a gestionar sus KPI y disfrutar la interacci\u00f3n con sus compa\u00f1eros.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Use los datos para planificar<\/h3>\n<p>Tome decisiones de negocio en funci\u00f3n de los datos que se obtienen de un an\u00e1lisis detallado. Visualice insights detallados de los agentes para fijar objetivos din\u00e1micos. Realice un seguimiento de las tendencias para evitar posibles riesgos de deserci\u00f3n.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Incorpore elementos de juego al mundo real<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 56.222547584187%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/employee-performance' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Scorecards de desempe\u00f1o<\/h3>\n<p>Brinde a los empleados visibilidad de su desempe\u00f1o para que puedan conocer c\u00f3mo se compara con los objetivos personales y la eficiencia general del equipo. Perm\u00edtales mejorar a nivel individual y grupal.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Dashboards para los gerentes<\/h3>\n<p>Olv\u00eddese del trabajo tedioso que implican los informes y la agregaci\u00f3n de datos. Las herramientas potenciadas con inteligencia artificial (IA) limpian los datos y los presentan en dashboards f\u00e1ciles de usar. De esta manera, los gerentes pueden realizar el seguimiento del desempe\u00f1o individual y grupal en tiempo real.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Tablas de clasificaci\u00f3n<\/h3>\n<p>Establezca m\u00e9tricas personalizadas o est\u00e1ndar para medir eldesempe\u00f1o de los agentes en tiempo real. A medida que los datos se visualizan en las tablas de clasificaci\u00f3n compartidas, los empleados pueden ganar puntos y reconocimiento, de forma individual y en equipo.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Centro de desarrollo personalizado<\/h3>\n<p>No les muestre solo el desempe\u00f1o; deles a los empleados las herramientas que necesitan para mejorar. Desde un solo panel pueden gestionar su desempe\u00f1o y acceder al contenido de aprendizaje asignado y a las pr\u00f3ximas sesiones de coaching.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1618852231067{margin-top: -125px !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">Aproveche la motivaci\u00f3n natural de los empleados mediante la gamificaci\u00f3n<\/h3>\n<p>La competencia es un motivador natural. Pero no es lo \u00fanico que puede mejorar el desempe\u00f1o de los empleados. Las personas tambi\u00e9n se desarrollan a trav\u00e9s de la colaboraci\u00f3n, los logros y el reconocimiento. La gamificaci\u00f3n en el lugar de trabajo transforma la experiencia diaria de los empleados con estos factores.<\/p>\n<p>El trabajo remoto abre la puerta a un nuevo tipo de gesti\u00f3n. Es hora de pensar en una nueva forma de gestionar el desempe\u00f1o de los empleados y los KPI. La gamificaci\u00f3n permite mejorar las actividades cotidianas de los agentes con entretenidos mecanismos de juego, conceptos de redes sociales y aprendizaje autom\u00e1tico. Sin importar d\u00f3nde se encuentren los agentes, fomentar un equipo altamente comprometido aumenta la moral colectiva. Y eso se traduce en una mayor eficiencia operativa y una atenci\u00f3n al cliente m\u00e1s emp\u00e1tica[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/Tap-into-employees-Stat-image.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1634824180361 bgc-yellow\"><h3 class=\"h2 font-swb\">13,7%<\/h3>\n<p class=\"text-22\">de los l\u00edderes de CX planean utilizar la gamificaci\u00f3n o las competencias para mejorar el desempe\u00f1o<\/p>\n<p>&#8220;Customer Engagement Transformation: 2020-21 Research Study&#8221;, Metrigy, 2021<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Transforme la experiencia del empleado en el contact center<\/h3>\n<p style=\"text-align: center;\">Brinde a los usuarios una nueva forma de alcanzar los KPI. Genesys permite mejorar la visibilidad de los objetivos diarios, a la vez que permite a los empleados autogestionarse, disfrutar de su trabajo y animar a los colegas a sobresalir. Integrada en la plataforma Genesys Cloud\u2122, la gamificaci\u00f3n desbloquea las motivaciones intr\u00ednsecas que no dependen de recompensas ni plazos. Puede enfocarse en el comportamiento de los agentes y en las maneras en que se puede trabajar con esos comportamientos para mejorar el desempe\u00f1o. Adem\u00e1s, la herramienta es intuitiva y f\u00e1cil de usar.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-gaming text-orange\"><\/i><h3 class=\"text-black h5\">Modernice la gesti\u00f3n del desempe\u00f1o integrando elementos de gamificaci\u00f3n<\/h3>\n<p>Los scorecards de desempe\u00f1o y las tablas de clasificaci\u00f3n gamificados consolidan de forma autom\u00e1tica las m\u00e9tricas clave de todo el contact center en tiempo real. Nuestro exclusivo sistema de puntos mide el desempe\u00f1o de los empleados para proporcionar insights pr\u00e1cticos. Gracias a los elementos de gamificaci\u00f3n nativos incorporados directamente en la plataforma de contact center como servicio, es m\u00e1s f\u00e1cil que nunca mejorar el desempe\u00f1o de forma continua.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-graph-line-increase text-orange\"><\/i><h3 class=\"text-black h5\">Cree una cultura de mejora continua en su entorno de trabajo<\/h3>\n<p>Los elementos gamificados de gesti\u00f3n del desempe\u00f1o se presentan en un panel de actividad personalizada del agente, que proporciona acceso con un solo clic a todo lo necesario para superar los objetivos de desempe\u00f1o. Un centro consolidado para el desempe\u00f1o, aprendizaje y capacitaci\u00f3n permite a los agentes obtener insights y recursos fundamentales para alcanzar sus objetivos.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-agent text-orange\"><\/i><h3 class=\"h5 text-black\">Mejore la experiencia de los agentes<\/h3>\n<p>Haga que el trabajo sea divertido para sus empleados. Use una din\u00e1mica de dise\u00f1o de juegos para animarlos a mejorar su desempe\u00f1o. Otorgue puntos y otras recompensas para mostrar los logros de los agentes y promover un mayor trabajo en equipo, todo en la misma interfaz que los empleados utilizan para interactuar con los clientes.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-handshake text-orange\"><\/i><h3 class=\"h5 text-black\">Fomente una competencia amistosa<\/h3>\n<p>Use la competencia como forma de aumentar el engagement de los empleados. Las estrategias de gamificaci\u00f3n ayudar\u00e1n a sus empleados a alcanzar objetivos a corto y largo plazo. Sea testigo del efecto acumulativo a medida que se extiende el engagement desde los turnos individuales hasta el rendimiento anual general.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Obtenga capacidades de gamificaci\u00f3n en la soluci\u00f3n de contact center todo en uno<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Cloud<\/h3>\n<h4 class=\"h5\">Mantenga a todos los agentes motivados y comprometidos<\/h4>\n<p>Independientemente del lugar donde se encuentren los agentes del contact center, o de las distracciones que enfrenten, podr\u00e1 aprovechar el poder de la gamificaci\u00f3n para mantenerlos enfocados en la tarea que realizan. Aumente el engagement de los empleados y levante la moral de la fuerza laboral, y mejore la capacitaci\u00f3n de los empleados con las caracter\u00edsticas de gamificaci\u00f3n incorporadas de Genesys Cloud.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Conozca m\u00e1s<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379375%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1623863645695{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white h3\" style=\"text-align: center;\">Descubra qu\u00e9 m\u00e1s puede hacer con Genesys<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list row gutter-small mx-auto\"><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/speech-and-text-analytics\"><div class=\"col col-9\"><p class=\"text-22\">An\u00e1lisis de texto y voz<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/quality-assurance-and-monitoring\"><div class=\"col col-9\"><p class=\"text-22\">Aseguramiento de calidad y monitoreo<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/employee-performance-management-tools\"><div class=\"col col-9\"><p class=\"text-22\">Gesti\u00f3n del desempe\u00f1o de los empleados<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/wem-workforce-engagement-management\"><div class=\"col col-9\"><p class=\"text-22\">Gesti\u00f3n del engagement de la fuerza laboral<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/workforce-scheduling-forecasting\"><div class=\"col col-9\"><p class=\"text-22\">Previsi\u00f3n y programaci\u00f3n de la fuerza laboral<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\" target=\"\" rel=\"\">Explore todas las capacidades<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Aumente el engagement de los empleados con facilidad<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/planning-managing-and-empowering-your-digital-workforce\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce.png\" alt=\"wem-remote-workforce\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Planifique, gestione y empodere a su fuerza de trabajo digital<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lea el art\u00edculo<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/introducing-genesys-ai\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"800\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AI-Powerd-CC-Featured-Image.png\" alt=\"AI Powerd CC - Featured Image\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">El contact center con tecnologia de IA<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Obtenga el eBook<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/three-employee-experience-benefits-of-ai-technology\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"724\" height=\"406\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-Three-employee-experience-benefits-of-AI-technology-724x406-1.jpg\" alt=\"Web-ART-thumbnails-Three employee experience benefits of AI technology-724x406\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Tres beneficios de la IA para la experiencia del empleado<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Explore los beneficios<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/gartner-magic-quadrant-for-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner-2021-WEM-MQ-RC-440x240px.png\" alt=\"Gartner-2021-WEM-MQ-RC-440x240px\" ><\/div><div class=\"card-body\"><p>Cuadrante M\u00e1gico de Gartner 2021 para Gesti\u00f3n del Engagement de la Fuerza de Trabajo<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Obtenga el informe<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Redefina el journey de los agentes con la gamificaci\u00f3n de CX<\/h4>\n<p>Una fuerza de trabajo comprometida mejora la satisfacci\u00f3n del cliente. Elimine las dificultades que surgen a partir de la falta de compromiso y la desmotivaci\u00f3n. Brinde a los gerentes las herramientas que necesitan para ver y comprender en profundidad el comportamiento de los agentes. Motive y comprometa a su equipo con la gamificaci\u00f3n de contact center de Genesys Cloud. Programe una demo para conocer c\u00f3mo puede ayudar a su empresa con los scorecards de desempe\u00f1o gamificados, las tablas de clasificaci\u00f3n y las redes sociales.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/360747\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/360747\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"385061\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Reserve su demo hoy mismo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Reserve su demo hoy mismo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>Gracias por su inter\u00e9s.<\/h3>\n<p>Nos comunicaremos para coordinar la fecha y hora seg\u00fan su conveniencia.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; 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css=&#8221;.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text] Incorpore elementos [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[17739],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-360747","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-wem-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/360747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/360747\/revisions"}],"predecessor-version":[{"id":595274,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/360747\/revisions\/595274"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=360747"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_cap_lobby?post=360747"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=360747"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=360747"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=360747"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=360747"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=360747"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=360747"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=360747"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=360747"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=360747"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=360747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}