{"id":267448,"date":"2020-05-01T09:52:52","date_gmt":"2020-05-01T16:52:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=267448"},"modified":"2024-05-16T10:35:50","modified_gmt":"2024-05-16T17:35:50","slug":"voicebots","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/es-mx\/capabilities\/voicebots","title":{"rendered":"Voicebots"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1713503875621{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 style=\"text-align: left;\">Los asistentes de voz inteligentes mejoran el servicio al cliente<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Comience ahora<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;386795&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Deje que los voicebots con IA atiendan las llamadas telef\u00f3nicas<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">No deje a sus clientes en cola de espera<\/h3>\n<p>Haga que su contact center sea m\u00e1s accesible con agentes virtuales automatizados disponibles las 24\u00a0horas del d\u00eda. Los voicebots inteligentes pueden responder llamadas sin demora.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Haga que lo virtual sea m\u00e1s personal<\/h3>\n<p>Al tener acceso a los datos necesarios, los voicebots reconocen a los clientes, comprenden el historial y las preferencias y utilizan inteligencia artificial (IA) para personalizar las interacciones.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Transfiera las interacciones a los agentes con facilidad<\/h3>\n<p>Los bots y los humanos trabajan mejor cuando funcionan en conjunto. Cuando sea necesario, los voicebots transfieren a los clientes, as\u00ed como su informaci\u00f3n, a los agentes para que las experiencias sean fluidas.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Los voicebots mantienen la fluidez de la conversaci\u00f3n<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 45.226130653266%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/virtual-agent-tour' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">Admita journeys omnicanal con voicebots conversacionales<\/h3>\n<p>Haga que las conversaciones digitales sean m\u00e1s fluidas mediante el procesamiento de lenguaje natural (NLP). Unifique el journey del cliente a trav\u00e9s de los canales de voz y digitales.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">Brinde a los clientes el nivel de servicio adecuado<\/h3>\n<p>Combine los voicebots con el poder de los agentes para garantizar que los clientes reciban el nivel de servicio correcto en el momento adecuado, siempre.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">Aproveche los bots nativos o de terceros<\/h3>\n<p>No dependa de un \u00fanico proveedor y maximice su inversi\u00f3n actual. Combine la IA de otros proveedores con la plataforma abierta Genesys AI.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">F\u00e1cil de implementar<\/h3>\n<p>Permita que los clientes utilicen el autoservicio a trav\u00e9s de los canales de voz y chat que desean. Cree y personalice chatbots y voicebots f\u00e1cilmente en una sola interfaz.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">Comprensi\u00f3n del lenguaje natural<\/h3>\n<p class=\"p1\">Automatice las interacciones con la comprensi\u00f3n del lenguaje natural (NLU). Intent Miner utiliza NLU para captar la intenci\u00f3n del cliente y crear bots m\u00e1s inteligentes.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black h5\">Dise\u00f1ador de flujos visual e intuitivo<\/h3>\n<p>Cree voicebots inteligentes usando una herramienta intuitiva para el dise\u00f1o de flujos con funci\u00f3n de arrastrar y soltar y con caracter\u00edsticas integradas de gesti\u00f3n de di\u00e1logos y NLU.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\">Los voicebots de Genesys facilitan las interacciones de los clientes<\/h2>\n<p>Utilice voicebots en su call center. Los asistentes virtuales <a href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/genesys-ai\"> con IA<\/a> conversan con los clientes mediante el lenguaje natural. <a href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/customer-self-service\">Los clientes pueden usar el autoservicio<\/a> para encontrar las respuestas a las preguntas y los problemas comunes. Si encuentran que algo es demasiado complejo o necesitan asistencia humana, se transfiere la interacci\u00f3n a un agente que recibe la informaci\u00f3n de contexto y los detalles para completar la llamada.<\/p>\n<p>Los voicebots tambi\u00e9n generan oportunidades de venta a trav\u00e9s de acciones de cross-selling y up-selling. Pueden hacer recomendaciones personalizadas seg\u00fan el historial y las preferencias del cliente. Adem\u00e1s, la velocidad, la precisi\u00f3n y la disponibilidad ininterrumpida de los voicebots mejoran directamente la experiencia del cliente.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/voicebots-stat-img.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1713504112432 bgc-navy\"><p class=\"h2 font-weight-bold\">41%<\/p>\n<p class=\"text-22\">de los consumidores prefiere usar un asistente de voz en lugar de un sitio web o una aplicaci\u00f3n para automatizar las compras de rutina.<\/p>\n<p>Capgemini, \u201cComercio conversacional: por qu\u00e9 los consumidores est\u00e1n adoptando los asistentes de voz en la vida cotidiana\u201d<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/es-mx\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p>Cuadrante m\u00e1gico\u2122 de Gartner\u00ae 2025 para Contact Center como Servicio<\/p>\n<p class=\"h5\">Gartner elige a Genesys como un l\u00edder por und\u00e9cimo a\u00f1o consecutivo<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Obt\u00e9n el informe de Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Asistentes de voz + agentes humanos = conversaciones fluidas<\/h2>\n<p style=\"text-align: center;\">Deje atr\u00e1s el IVR. Los voicebots conversacionales entienden el lenguaje natural, y eso les permite comprender lo que el cliente necesita. Y cuando haga preguntas m\u00e1s dif\u00edciles que requieran la asistencia humana, transfieren las llamadas a los agentes sin que el cliente tenga que repetirlas. El resultado es una conversaci\u00f3n fluida a trav\u00e9s de los canales de voz digitales.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">Orqueste e integre<\/h3>\n<p>Personalice las interacciones del voicebot a escala con f\u00e1cil acceso a la informaci\u00f3n sobre las interacciones y los clientes con Genesys AI. Los bots comprenden a los clientes, sus journeys y el contexto de las interacciones. Eso les permite dar informaci\u00f3n \u00fatil o acelerar las transacciones y, por consiguiente, entregar resultados r\u00e1pidos al cliente y dar la posibilidad a los agentes de concentrarse en tareas m\u00e1s complejas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">Dis\u00e9\u00f1elo una vez e implem\u00e9ntelo en todas partes<\/h3>\n<p class=\"p1\">Incorporados en Genesys Cloud\u2122, los bots se integran de manera nativa con toda la gama de capacidades de la plataforma Genesys AI, tales como la mensajer\u00eda web y el engagement predictivo. Cree flujos de conversaci\u00f3n inteligentes entre canales usando los datos de las interacciones, el historial del cliente y los datos de los sistemas transaccionales de terceros. Un bot bien desarrollado puede hacer de todo.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">Intent Miner revela las intenciones del cliente<\/h3>\n<p class=\"p1\">Intent Miner es una funci\u00f3n integrada en Genesys Cloud que evita que los dise\u00f1adores de bots pierdan tiempo adivinando las intenciones de los clientes. Utiliza IA para mostrar autom\u00e1ticamente las intenciones del cliente a partir de sus conversaciones reales. Con esos insights, los dise\u00f1adores pueden mejorar los bots nativos o de terceros. El resultado: bots m\u00e1s precisos e implementados en menos tiempo.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">Permita que los agentes virtuales interact\u00faen primero<\/h3>\n<p>Los agentes virtuales equipados con voces de alta calidad y NLU avanzado pueden ser la primera l\u00ednea de atenci\u00f3n del call center, ya que pueden manejar las consultas y solicitudes comunes. Cuando se necesita un nivel de asistencia m\u00e1s complejo, los agentes virtuales saben cu\u00e1ndo transferir fluidamente la llamada a un agente.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/customer-stories\/tot-public-company-limited\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-tot-2021.svg\" class=\"logo shadowed-lg\" alt=\"Tot logo 2021\"><\/div><div class=\"details rounded shadow-lg bgc-navy \"><blockquote class=\"es-mx\"><p>La automatizaci\u00f3n, como la tecnolog\u00eda de voicebots o chatbots, forma parte de la modernizaci\u00f3n del autoservicio. Con Genesys y Contact Center AI de Google, descubrimos que pod\u00edamos utilizar tecnolog\u00eda como el reconocimiento autom\u00e1tico de voz y la transcripci\u00f3n de texto a voz para crear nuevos flujos de llamadas y de chat sin tener todo el conocimiento tradicional.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 K. Santhiphap Phoemmongkhonsap, director senior del Departamento Nube y Digital, TOT Public Company Limited<\/p><div class=\"btn btn-primary\">Lea el caso de \u00e9xito<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Obtenga funciones de voicebots con lenguaje natural en una soluci\u00f3n hecha a su medida<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-3&#8243;]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h4\">Genesys Cloud<\/h3>\n<p class=\"h5 font-weight-bold\">Cree todos los bots en una sola interfaz<\/p>\n<p>Aproveche la herramienta nativa Dialog Engine Flow Builder de Genesys Cloud para agregar voicebots o chatbots en cualquier canal digital. Acceda f\u00e1cilmente a los datos de Genesys AI y de terceros para a\u00f1adir contexto a cada interacci\u00f3n. Para aquellos que ya han realizado una inversi\u00f3n en IA, Genesys Cloud orquesta los bots mediante Genesys AI para que la experiencia sea fluida.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Conozca m\u00e1s<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Descubra qu\u00e9 m\u00e1s tiene para ofrecer Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">Agent Copilot<\/h3><p>Ofrece asistencia de IA en tiempo real a los agentes de atenci\u00f3n para mejorar la eficiencia y la calidad de las interacciones con el cliente<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">Agente virtual<\/h3><p>Mejora el autoservicio con bots potenciados con IA que entienden el contexto de las interacciones y act\u00faan como agentes humanos para ofrecer una experiencia superior en todo momento.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">An\u00e1lisis de texto y voz<\/h3><p>Utilice el an\u00e1lisis de texto y voz para identificar eventos clave, garantizar el cumplimiento, detectar oportunidades de capacitaci\u00f3n y mucho m\u00e1s.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">Automatizaci\u00f3n del trabajo<\/h3><p>Utilice datos precisos y coherentes para tomar decisiones m\u00e1s informadas en su back-office.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">Engagement predictivo<\/h3><p>Utiliza la IA para interactuar de forma proactiva con los clientes en la web en el momento indicado para ofrecerles el mejor recurso u oferta.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">Enrutamiento predictivo<\/h3><p>Utiliza la IA para conectar a los clientes con los empleados que puedan brindar el mejor servicio y optimizar los KPI en tiempo real.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI Studio<\/h3><p>Crea y brinda experiencias innovadoras con IA desde un lugar seguro y centralizado. Acelera y optimiza la innovaci\u00f3n en IA mediante Genesys Cloud AI Guides, de forma segura y a escala.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">Herramientas para la gesti\u00f3n del conocimiento<\/h3><p>Proporciona la informaci\u00f3n correcta en todo momento con herramientas de gesti\u00f3n del conocimiento impulsadas por IA. \r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Inteligencia artificial y automatizaci\u00f3n<\/h3><p>Potencie las experiencias omnicanal. Satisfaga las necesidades de los clientes a trav\u00e9s de bots, insights basados en datos y mucho m\u00e1s.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\" target=\"\" rel=\"\">Descubra todas las capacidades<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Brinde soporte de alta calidad a gran escala con agentes virtuales<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Informe<\/p><h3 class=\"item-title h6\">Cuadrante m\u00e1gico\u2122 de Gartner\u00ae para contact center como servicio<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/ai-and-automation\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Capacidad<\/p><h3 class=\"item-title h6\">Aspectos b\u00e1sicos de la IA generativa<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/practical-guide-to-mastering-bots\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Gu\u00eda pr\u00e1ctica<\/p><h3 class=\"item-title h6\">Gu\u00eda pr\u00e1ctica para dominar los bots<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-navy&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h4\">Inicie la conversaci\u00f3n con voicebots<\/h2>\n<p>Solicite una demo y vea c\u00f3mo los voicebots y los <a href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\/chatbots\">chatbots<\/a> pueden ayudarlo. Est\u00e9 disponible para los clientes en todo momento y durante las horas de m\u00e1xima actividad de llamadas. Deje la m\u00fasica de espera en el pasado y permita que la IA transfiera a los clientes de forma r\u00e1pida y sencilla, de ser necesario.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/267448\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/267448\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"412755\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Reserve su demo hoy mismo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Reserve su demo hoy mismo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Gracias por su inter\u00e9s.<\/p>\n<p>Nos comunicaremos para coordinar la fecha y hora seg\u00fan su conveniencia.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section vib=&#8221;enable&#8221; g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1713503875621{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Los asistentes de voz inteligentes mejoran el servicio al cliente [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;386795&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] Deje que los voicebots con IA atiendan las llamadas telef\u00f3nicas [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text] Los voicebots mantienen la fluidez de la conversaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1062,"featured_media":0,"template":"","tax_cap_lobby":[17710],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16253],"tax_products_programs":[16494],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-267448","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-ai-and-automation-es-mx","tax_capability_sitewide-digital-es-mx","tax_products_programs-genesys-ai-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/267448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1062"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/267448\/revisions"}],"predecessor-version":[{"id":520246,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/267448\/revisions\/520246"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=267448"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_cap_lobby?post=267448"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=267448"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=267448"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=267448"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=267448"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=267448"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=267448"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=267448"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=267448"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=267448"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=267448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}