{"id":102920,"date":"2018-11-01T09:51:00","date_gmt":"2018-11-01T16:51:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=102920"},"modified":"2020-04-23T20:51:41","modified_gmt":"2020-04-24T03:51:41","slug":"platform","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/es-mx\/capabilities\/platform","title":{"rendered":"Plataforma"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1524760716616{background-image: url(https:\/\/www.genesys.com\/media\/CAPABILITIES-BANNER.jpg?id=11074) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Soluciones de la plataforma de customer engagement<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Haga que los journeys del cliente sean simples e ininterrumpidos<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;1\/2&#8243;][vc_column_text]Las expectativas de los clientes modernos est\u00e1n en constante cambio. Seleccionar una plataforma de contact center que se adapte a esos cambios le permitir\u00e1 aventajar a sus competidores. Una plataforma CX moderna y adaptable transforma el journey del cliente y garantiza una experiencia consistente en cada paso.<\/p>\n<p>Integre canales, analice el contexto y empodere a sus empleados con procesos optimizados y comunicaciones unificadas. Escoja una plataforma de contact center dise\u00f1ada para el futuro, que le permita alcanzar el \u00e9xito independientemente de los cambios tecnol\u00f3gicos o las demandas de los clientes.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/youtu.be\/pAFvkGjZ8y0&#8243; css=&#8221;.vc_custom_1540306004629{margin-bottom: 2em !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;cta-bar&#8221;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" data-result=\"%5B%5D\"><h3>Take customer engagement to new levels with the PureCloud call center.<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/campaign\/purecloud-guided-tour\" target=\"_blank\" rel=\"\">Haga el Tour<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;1\/4&#8243;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h3>Proteja su plataforma de experiencia del cliente<\/h3>\n<p>La confianza es esencial a la hora de escoger una plataforma de engagement de clientes. Para sacar el m\u00e1ximo provecho de su inversi\u00f3n, busque una plataforma que tenga estabilidad y transparencia.<\/p>\n<ul>\n<li><b>Estabilidad demostrada<\/b>: Las tecnolog\u00edas modernas, como arquitecturas basadas en microservicios, y las actualizaciones continuas garantizan que el sistema siempre est\u00e1 operativo. Una plataforma comprobada \u0097con trayectoria de \u00e9xito y adaptabilidad\u0097 aporta la confiabilidad que usted quiere y necesita.<\/li>\n<li><b>Confianza y transparencia<\/b>: Una plataforma de customer engagement que le avisa cuando se presentan problemas y le proporciona las herramientas necesarias para resolverlos r\u00e1pidamente hace que usted tenga el control en sus manos y le permite resolver problemas antes de que afecten a los clientes.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;section_dynamic-quote&#8221; css=&#8221;.vc_custom_1540961860079{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;303891&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1530223586066{margin-bottom: 2em !important;}&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]\u201c\u0093La arquitectura abierta y todo en uno \u00fanica de PureConnect nos permiti\u00f3 tomar llamadas de varios PBX, adem\u00e1s de poder utilizar nuestro hardware est\u00e1ndar\u0094.\u201d<\/p>\n<p>\u2014 Thomas Quigley, gerente de Contactoo Center, Fraser Health[\/vc_column_text]<div class=\"btn-container justify-content-end \"><a class=\"btn small btn-primary\" href=\"\/customer-stories\/fraser-health\" target=\"\" style=\"width:auto;\" rel=\"\" >Vea el caso de \u00e9xito<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_light-gray&#8221; css=&#8221;.vc_custom_1524637776190{background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">M\u00e1s canales, el mismo servicio de calidad<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Simplifique el servicio omnicanal<\/h4>\n<p>La omnicanalidad no es opcional: los clientes y empleados la exigen. Los contact centers de hoy distan mucho de ser los tradicionales call centers de voz de hace diez a\u00f1os. Un contact center t\u00edpico utiliza m\u00faltiples canales de comunicaci\u00f3n para conectarse con los clientes. Con una \u00fanica plataforma, mejoran las capacidades omnicanal y la experiencia del cliente.[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Muchos canales, una soluci\u00f3n<\/h4>\n<p>Una plataforma de experiencia del cliente todo en uno totalmente integrada elimina los silos de los antiguos sistemas de voz ACD y PBX que han sido emparchados con canales de comunicaci\u00f3n modernos. Las plataformas de hoy conectan a los clientes con los mejores agentes, quienes tienen visibilidad completa de las interacciones pasadas y, por ende, resuelven r\u00e1pidamente los problemas y hacen que los clientes se sientan valorados.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;10007&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1524637790720{background-color: #f3f3f3 !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Conserve lo que funciona y desh\u00e1gase de lo que no<\/h3>\n<p>Optimizar la experiencia del cliente es complicado porque, a menudo, depende de una variedad de sistemas que realizan distintos procesos. La integraci\u00f3n de esos sistemas deber\u00eda ser sencilla, ya sea que el sistema de identificaci\u00f3n de llamadas extraiga la informaci\u00f3n del cliente que llama del sistema CRM o que se compartan datos internos y externos entre las comunicaciones. La integraci\u00f3n perfecta en su plataforma de contact center permite brindar experiencias superiores y conectadas.<\/p>\n<p>La nube permite simplificar a\u00fan m\u00e1s esta integraci\u00f3n. Adem\u00e1s, las mejores plataformas en la nube tienen una arquitectura abierta con API REST bien documentadas. 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class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/www.genesys.com\/campaign\/gartner-magic-quadrant-cci-and-ccaas-leader\" target=\"\" rel=\"\">Lea el informes<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;\"><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Migre a su propio ritmo<\/h3>\n<h4 style=\"text-align: left;\">Migrar a una nueva plataforma de customer engagement no tiene que hacerse de una sola vez<\/h4>\n<p style=\"text-align: left;\">Quiz\u00e1 una gran parte de su sistema todav\u00eda le sirva. Tal vez tiene funcionalidades que no se pueden migrar f\u00e1cilmente a un sistema nuevo. Sea cual sea su motivo, con una plataforma que permita una migraci\u00f3n flexible, usted puede modernizar su infraestructura en el momento y el lugar adecuados y mantener las herramientas heredadas que a\u00fan funcionan bien.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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mejor camino a seguir para los grandes contact centers Avaya<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/about\/resources\/newwayforward\" target=\"\" rel=\"\">Lea el documento<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;jump_small-business-owner&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Plataforma para peque\u00f1as empresas<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Prep\u00e1rese para el futuro con un contact center flexible<\/h3>\n<p>Como propietario de una peque\u00f1a empresa, usted sabe que todo cambia a ritmo vertiginoso. Con tanto por administrar, es normal que haya algo que se le pase por alto. Ahora bien, si usted tiene una plataforma de customer engagement integrada a su sistema CRM, la experiencia de sus clientes no se ver\u00e1 afectada. Mantenga a sus empleados comprometidos y a sus clientes felices, incluso a medida que su negocio crece y cambia.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/youtu.be\/kMXj1d2wUGw&#8221; css=&#8221;.vc_custom_1530223698036{margin-bottom: 2em !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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verdad acerca de los contact centers peque\u00f1os en la nube<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/resources\/the-truth-about-cloud-in-small-contact-centers\" target=\"\" rel=\"\">Obtenga el eBook<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Unifique todo en una plataforma &#8220;todo en uno&#8221;<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Una plataforma<\/h4>\n<p>Una \u00fanica plataforma unificada de customer engagement integra todos los canales. Los empleados pueden conectarse sin problemas con los clientes mediante chat, correo electr\u00f3nico, tel\u00e9fono y redes sociales. Ofrezca a sus clientes actuales y potenciales la posibilidad de que se pongan en contacto con usted a trav\u00e9s de m\u00faltiples canales y realice un seguimiento de todas las interacciones para verificar que mantiene la informaci\u00f3n contextual.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Un equipo<\/h4>\n<p>Re\u00fana a todo su equipo a trav\u00e9s de una \u00fanica plataforma de contact center todo en uno que conecta a los agentes del servicio de atenci\u00f3n con los expertos del back office. Y, al estar comunicados de esta manera, los agentes tienen acceso a las herramientas que necesitan para brindar en todo momento las mejores experiencias a los clientes.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1567026075546{background-image: url(https:\/\/www.genesys.com\/media\/75db4a64-gradient-background.svg?id=150848) !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1567796518935{margin-top: 40px !important;}&#8221;][vc_column_text]<\/p>\n<h3 class=\"text-white\">Somos el l\u00edder en la nube<\/h3>\n<p class=\"text-white\">Genesys Cloud no es solo una plataforma en la nube, es la mejor de la industria. Descubra por qu\u00e9 los principales analistas y clientes de todos los tama\u00f1os colocan a Genesys en la cima de las soluciones de centros de contacto en la nube.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/campaign\/cloud-contact-center-leader\" target=\"\" style=\"width:auto;\" rel=\"\" >Descubra m\u00e1s<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;150853&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;350px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_light-gray&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Entre en funcionamiento en cuesti\u00f3n de d\u00edas<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Adopte un dise\u00f1o moderno<\/h4>\n<p>Las plataformas modernas para el engagement de clientes requieren mucho menos tiempo de configuraci\u00f3n que sus predecesoras. Con una interfaz intuitiva y una implementaci\u00f3n sencilla, su nueva plataforma puede estar operativa en d\u00edas, no en meses.[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-3&#8243; width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Considere la nube<\/h4>\n<p>Elegir una plataforma de customer engagement basada en la nube elimina la necesidad de tener que lidiar con configuraciones e implementaciones complejas. Adem\u00e1s, no se requiere un equipo de ingenieros para realizar cambios en el sistema en los momentos de alta demanda. La nube brinda escalabilidad ilimitada, de forma que pueda centrarse en proporcionar a sus clientes la mejor experiencia.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:60%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1523943688404{background-color: #23395D !important;}&#8221; el_class=&#8221;section_white&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">La arquitectura de microservicios elimina el tiempo de inactividad<\/h3>\n<p style=\"text-align: center;\">Las aplicaciones de centro de contacto siempre han sido monol\u00edticas por naturaleza. Esto significa que cuando un componente falla, produce un efecto devastador en todo el sistema, lo que origina interrupciones en el servicio y la p\u00e9rdida de ingresos.<\/p>\n<p style=\"text-align: center;\">Un sistema con una arquitectura de microservicios elimina tales riesgos. Los microservicios operan independientemente desglosando las tareas complejas en grupos de aplicaciones mucho m\u00e1s sencillas y sin estado. Una falla en una arquitectura de microservicios no genera un efecto domin\u00f3 de fallas. Adem\u00e1s, debido a que los microservicios no est\u00e1n acoplados entre s\u00ed, pueden modificarse seg\u00fan sea necesario sin producir un impacto en otros procesos.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"\/purecloud\/technology\/microservices\" target=\"\" style=\"width:auto;\" rel=\"\" >Conozca m\u00e1s<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Integraciones est\u00e1ndar<\/h3>\n<h4 style=\"text-align: center;\">Recibir una experiencia personalizada es lo b\u00e1sico que los clientes esperan. Aproveche las herramientas que han sido dise\u00f1adas para satisfacer las exigencias modernas, de modo de evitar grandes demoras y garantizar la satisfacci\u00f3n de los clientes.<\/h4>\n<p style=\"text-align: center;\">Cada vez que entran en contacto con usted, desean recibir una experiencia simple y consistente. No deber\u00edan tener que ingresar su n\u00famero de cuenta varias veces ni volver a contar su problema a distintos agentes. Esto puede evitarse integrando su sistema de CRM a su contact center.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;section_dynamic-quote section_light-gray&#8221;][vc_row][vc_column]<div class=\"genesys-customer\"><div class=\"db_customer_dynamic\" data-offset=\"\" data-section-bg=\"\" data-limit=\"1\" data-result=\"\"><div class=\"row vc_row wpb_row vc_row-fluid vc_row-o-equal-height vc_row-o-content-top vc_row-flex vc_column-gap-35\"><div class=\"wpb_column vc_column_container col-sm-3\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"g_customer-wrap\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN.png 440w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-300x164.png 300w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-264x144.png 264w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-220x120.png 220w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-9\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><p class=\"quoteblock\">Despite our youth, we know that customer engagement is essential to delivering value. The technology behind Genesys Cloud gives us what we need for an effective customer engagement strategy without draining resources.<\/p><p class=\"quotespeaker\">Daren Jackson, CEO, Rapid Financial Solutions<\/p> <\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1524760716616{background-image: url(https:\/\/www.genesys.com\/media\/CAPABILITIES-BANNER.jpg?id=11074) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Soluciones de la plataforma de customer engagement [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text] Haga que los journeys del cliente sean simples e ininterrumpidos [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;1\/2&#8243;][vc_column_text]Las expectativas de los clientes modernos est\u00e1n en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9528,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[14934],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-102920","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/102920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/102920\/revisions"}],"predecessor-version":[{"id":168763,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/capabilities\/102920\/revisions\/168763"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/9528"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=102920"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_cap_lobby?post=102920"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=102920"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=102920"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=102920"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=102920"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=102920"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=102920"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=102920"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=102920"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=102920"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=102920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}