{"id":252092,"date":"2020-03-12T10:54:17","date_gmt":"2020-03-12T17:54:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=252092"},"modified":"2020-03-12T15:32:20","modified_gmt":"2020-03-12T22:32:20","slug":"coronavirus-cuales-son-las-estrategias-para-enfrentar-los-desafios-em-tiempos-de-crisis","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/es-mx\/blog\/post\/coronavirus-cuales-son-las-estrategias-para-enfrentar-los-desafios-em-tiempos-de-crisis","title":{"rendered":"Coronavirus: \u00bfCu\u00e1les son las estrategias para enfrentar los desaf\u00edos en tiempos de crisis?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<span data-contrast=\"auto\">Desde hace<\/span><span data-contrast=\"auto\">\u00a0algunos a\u00f1os, diversos organismos privados y gubernamentales han venido advirtiendo sobre el arribo inminente de una nueva pandemia de gripe<\/span><span data-contrast=\"auto\">;<\/span><span data-contrast=\"auto\">\u00a0muchos lo ve\u00edan lejano o de pronto imposible, sin embargo, la OMS<\/span><span data-contrast=\"auto\">\u00a0(Organizaci\u00f3n Mundial de la\u00a0<\/span><span data-contrast=\"auto\">Salud) ha<\/span><span data-contrast=\"auto\">\u00a0declarado hoy el brote de coronavirus\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">pandemia global<\/span><span data-contrast=\"auto\">\u201d.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Los efectos colaterales que ha generado esta pandemia\u00a0<\/span><span data-contrast=\"auto\">han\u00a0<\/span><span data-contrast=\"auto\">impactado<\/span><span data-contrast=\"auto\">\u00a0nuestro estilo de vida<\/span><span data-contrast=\"auto\">, la industria y la econom\u00eda<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0forz\u00e1ndonos en muchos casos a cambiar nuestra forma de hacer las cosas<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Cancelaci\u00f3n de eventos masivos, postergaci\u00f3n de viajes,\u00a0<\/span><span data-contrast=\"auto\">esquemas de trabajo remoto<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">entre otras, han sido algunas de las medidas recomendadas para\u00a0<\/span><span data-contrast=\"auto\">preveni<\/span><span data-contrast=\"auto\">r\u00a0<\/span><span data-contrast=\"auto\">el contagio<\/span><span data-contrast=\"auto\">\u00a0de esta creciente epidemia<\/span><span data-contrast=\"auto\">, lo cual<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">nos sensibiliza\u00a0<\/span><span data-contrast=\"auto\">como organizaci\u00f3n\u00a0<\/span><span data-contrast=\"auto\">y amplia<\/span><span data-contrast=\"auto\">\u00a0nuestra\u00a0<\/span><span data-contrast=\"auto\">visi\u00f3n<\/span><span data-contrast=\"auto\">\u00a0y\u00a0<\/span><span data-contrast=\"auto\">conciencia de<\/span><span data-contrast=\"auto\">\u00a0lo que\u00a0<\/span><span data-contrast=\"auto\">significa ser<\/span><span data-contrast=\"auto\">\u00a0un fabricante de tecnolog\u00eda<\/span><span data-contrast=\"auto\">s de\u00a0Customer\u00a0Experience\u00a0en tiempos\u00a0<\/span><span data-contrast=\"auto\">turbulentos<\/span><span data-contrast=\"auto\">. En\u00a0Genesys\u00a0creemos que las ventajas tecnol\u00f3gicas son\u00a0<\/span><span data-contrast=\"auto\">importantes<\/span><span data-contrast=\"auto\">, pero son<\/span><span data-contrast=\"auto\">\u00a0las ventajas organizacionales las que crean las verdaderas capacidades para afrontar los desaf\u00edos en tiempos de crisis.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Hemos estado en contacto constante con nuestros empleados y con nuestros clientes en todo el mundo, brindando toda la ayuda posible, e<\/span><span data-contrast=\"auto\">ntendemos los<\/span><span data-contrast=\"auto\">\u00a0retos\u00a0<\/span><span data-contrast=\"auto\">de<\/span><span data-contrast=\"auto\">\u00a0crear soluciones contingentes\u00a0<\/span><span data-contrast=\"auto\">de\u00a0Customer\u00a0<\/span><span data-contrast=\"auto\">E<\/span><span data-contrast=\"auto\">xperience\u00a0<\/span><span data-contrast=\"auto\">y\u00a0<\/span><span data-contrast=\"auto\">queremos ofrecer una gu\u00eda de factores claves a considerar para abordar el desaf\u00edo que enfrentamos:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Defina su estrategia<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina una estrategi<\/span><span data-contrast=\"auto\">a efectiva<\/span><span data-contrast=\"auto\">, clara y\u00a0<\/span><span data-contrast=\"auto\">concisa<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Ejemplo<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">Trabajar desde casa<\/span><span data-contrast=\"auto\">:<\/span><span data-contrast=\"auto\">\u00a0con el\u00a0<\/span><span data-contrast=\"auto\">objetivo<\/span><span data-contrast=\"auto\">\u00a0de reducir el riesgo de infecci\u00f3n<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Dise\u00f1e una\u00a0<\/span><\/b><b><span data-contrast=\"auto\">e<\/span><\/b><b><span data-contrast=\"auto\">structura<\/span><\/b><b><span data-contrast=\"auto\">\u00a0simple<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina una estructura eficiente y efectiva, que se incorpore en las diversas funciones (<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">ontingencia, agentes remotos, manejo de emergencias con representantes home-office) y capas (<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ervicio, ventas,\u00a0<\/span><span data-contrast=\"auto\">m<\/span><span data-contrast=\"auto\">arketing) para garantizar un ajuste operativo entre las prioridades del negocio\u00a0<\/span><span data-contrast=\"auto\">y\u00a0<\/span><span data-contrast=\"auto\">las\u00a0<\/span><span data-contrast=\"auto\">diferentes unidades de servicio.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">En un ambiente din\u00e1mico como es el del\u00a0contact\u00a0center, la flexibilidad es muy valiosa, defina reglas de negocio sencillas con un prop\u00f3sito estrat\u00e9gico y con un enfoque de negocio.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Evolucione m\u00e1s all\u00e1 del principio tradicional de pool de agentes<\/span><span data-contrast=\"auto\">, cre<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">\u00a0grupos especializados y enrutamiento por habilidades y por agentes<\/span><span data-contrast=\"auto\">, esto<\/span><span data-contrast=\"auto\">\u00a0facilita el\u00a0<\/span><span data-contrast=\"auto\">enfoque<\/span><span data-contrast=\"auto\">\u00a0en la estrategia.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cambie el paradigma del nivel de servicio<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Los clientes frustrados\u00a0<\/span><span data-contrast=\"auto\">y sin soluci\u00f3n a su\u00a0<\/span><span data-contrast=\"auto\">problema\u00a0<\/span><span data-contrast=\"auto\">en<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">el\u00a0 primer\u00a0contacto<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">volver\u00e1n a\u00a0<\/span><span data-contrast=\"auto\">contactarse<\/span><span data-contrast=\"auto\">. Esto genera m\u00e1s trabajo y m\u00e1s personal e impide que la organizaci\u00f3n cumpla<\/span><span data-contrast=\"auto\">\u00a0con sus objetivos de negocio<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Fomente\u00a0<\/span><\/b><b><span data-contrast=\"auto\">una\u00a0<\/span><\/b><b><span data-contrast=\"auto\">c<\/span><\/b><b><span data-contrast=\"auto\">ultura<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">de servicio remoto<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina un\u00a0<\/span><span data-contrast=\"auto\">conjunto de normas, comportamientos y valores\u00a0<\/span><span data-contrast=\"auto\">que gu\u00eden la acci\u00f3n de los agentes remotos con una m\u00ednima intervenci\u00f3n gerencial<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">La comunicaci\u00f3n constante con los agentes remotos<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">es crucial y\u00a0<\/span><span data-contrast=\"auto\">provee\u00a0<\/span><span data-contrast=\"auto\">la direcci\u00f3n impl\u00edcita\u00a0<\/span><span data-contrast=\"auto\">de los objetivos plantados en\u00a0<\/span><span data-contrast=\"auto\">la l\u00ednea de servicio asignado<\/span><span data-contrast=\"auto\">, enmarca lo correcto y lo incorrecto\u00a0<\/span><span data-contrast=\"auto\">resaltando\u00a0<\/span><span data-contrast=\"auto\">los aspectos que hacen que las personas\u00a0<\/span><span data-contrast=\"auto\">sean\u00a0<\/span><span data-contrast=\"auto\">m\u00e1s<\/span><span data-contrast=\"auto\">\u00a0admiradas y reconocidas.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Desarrolle\u00a0<\/span><span data-contrast=\"auto\">nuevas habilidades y procedimientos de gesti\u00f3n<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0as\u00ed como sistemas de compensaci\u00f3n y retribuci\u00f3n modificados, un consenso estrat\u00e9gico y una mayor integraci\u00f3n cultural.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Establezca\u00a0<\/span><\/b><b><span data-contrast=\"auto\">procesos \u00e1giles\u00a0<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">La\u00a0<\/span><span data-contrast=\"auto\">diferencia\u00a0<\/span><span data-contrast=\"auto\">entre\u00a0<\/span><span data-contrast=\"auto\">proceso<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0bien dise\u00f1ados y mal dise\u00f1ados influye en gran medida en la capacidad de la organizaci\u00f3n\u00a0<\/span><span data-contrast=\"auto\">para desarrollar y explotar la tecnolog\u00eda.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina\u00a0<\/span><span data-contrast=\"auto\">umbrales<\/span><span data-contrast=\"auto\">\u00a0para a<\/span><span data-contrast=\"auto\">umento de la demanda: seg\u00fan la naturaleza del centro de contacto, puede recibir una demanda\u00a0<\/span><span data-contrast=\"auto\">de tr\u00e1fico\u00a0<\/span><span data-contrast=\"auto\">repentinamente alta<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina\u00a0<\/span><span data-contrast=\"auto\">procesos\u00a0<\/span><span data-contrast=\"auto\">simples para<\/span><span data-contrast=\"auto\">\u00a0implementar\u00a0<\/span><span data-contrast=\"auto\">nuevas funcionalidades<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina\u00a0<\/span><span data-contrast=\"auto\">procesos<\/span><span data-contrast=\"auto\">\u00a0de actualizaci\u00f3n incremental sin afectaci\u00f3n del servicio, esto asegura la mejora continua.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En\u00a0<\/span><b><span data-contrast=\"auto\">Genesys\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Latino\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Am\u00e9rica<\/span><\/b><span data-contrast=\"auto\">\u00a0y como parte de nuestra responsabilidad social,\u00a0<\/span><span data-contrast=\"auto\">nuestro reto actual es habilitar las soluciones necesarias y los canal<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">s de\u00a0<\/span><span data-contrast=\"auto\">atenci\u00f3n<\/span><span data-contrast=\"auto\">\u00a0correctos para apoyarle<\/span><span data-contrast=\"auto\"> durante este desaf\u00edo. Para m\u00e1s informaci\u00f3n sobre nuestras soluciones, click <a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">aqu\u00ed!<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Desde hace\u00a0algunos a\u00f1os, diversos organismos privados y gubernamentales han venido advirtiendo sobre el arribo inminente de una nueva pandemia de gripe;\u00a0muchos lo ve\u00edan lejano o de pronto imposible, sin embargo, la OMS\u00a0(Organizaci\u00f3n Mundial de la\u00a0Salud) ha\u00a0declarado hoy el brote de coronavirus\u00a0\u201cpandemia global\u201d.\u00a0Los efectos colaterales que ha generado esta pandemia\u00a0han\u00a0impactado\u00a0nuestro estilo de vida, la industria [&hellip;]<\/p>\n","protected":false},"author":450,"featured_media":252096,"template":"","tax_priority":[],"tax_blogtype":[17753],"tax_blogcategory":[13230],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-252092","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-es-mx","tax_blogcategory-digital-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/blog\/252092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/450"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/blog\/252092\/revisions"}],"predecessor-version":[{"id":252352,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/blog\/252092\/revisions\/252352"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/252096"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=252092"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=252092"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_blogtype?post=252092"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_blogcategory?post=252092"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=252092"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=252092"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=252092"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=252092"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=252092"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=252092"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=252092"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=252092"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=252092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}