{"id":416900,"date":"2022-01-20T08:00:18","date_gmt":"2022-01-20T16:00:18","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/grandes-ideas-para-retail-9-tendencias-clave-en-cx-una-panoramica-del-sector"},"modified":"2022-06-30T01:02:26","modified_gmt":"2022-06-30T08:02:26","slug":"big-ideas-for-retail-nine-key-cx-trends","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-es\/resources\/big-ideas-for-retail-nine-key-cx-trends","title":{"rendered":"Grandes ideas para retail: 9 tendencias clave en CX &#8211; Una panor\u00e1mica del sector"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">eBook<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">Grandes ideas para retail: 9 tendencias clave en CX<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\">Una panor\u00e1mica del sector<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]Despu\u00e9s de una prolongada desestabilizaci\u00f3n social y econ\u00f3mica en todo el mundo, muchas tendencias emergentes de la experiencia del cliente (CX), que probablemente habr\u00edan tardado a\u00f1os en madurar, se han introducido r\u00e1pidamente en el d\u00eda a d\u00eda del retail. Nos encontramos ante un panorama muy diferente, con un n\u00famero a\u00fan mayor de consumidores para los que el comercio electr\u00f3nico ha sido durante meses su \u00fanica v\u00eda de compra. Un panorama en el que lo digital est\u00e1 en primer lugar, y donde cuesta conseguir la fidelidad pero es muy f\u00e1cil perderla.<\/p>\n<p>Descarga el informe completo para conocer:<\/p>\n<ul>\n<li>Cu\u00e1les son las tendencias m\u00e1s destacadas de los clientes en retail actualmente<\/li>\n<li>C\u00f3mo pueden actuar las empresas del sector y responder de manera eficaz a los cambios actuales<\/li>\n<li>A d\u00f3nde esperamos que nos lleve 2022<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Contenido gratuito<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;373156&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;80%&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_hot 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