{"id":374337,"date":"2021-03-26T11:04:22","date_gmt":"2021-03-26T18:04:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=374337"},"modified":"2022-05-26T11:07:51","modified_gmt":"2022-05-26T18:07:51","slug":"eight-considerations-for-exceptional-customer-engagement","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-es\/resources\/eight-considerations-for-exceptional-customer-engagement","title":{"rendered":"Ocho consideraciones para conseguir una interacci\u00f3n excepcional con los clientes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">eBook<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">8 consideraciones para conseguir una interacci\u00f3n excepcional con los clientes<\/h1>\n<p>[\/vc_column_text][vc_column_text]Gu\u00eda de una compa\u00f1\u00eda de seguros para proporcionar experiencias realmente centradas en el cliente[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]La experiencia del cliente es ahora m\u00e1s importante que nunca para las aseguradoras, ya que se ha convertido en una ventaja competitiva clave. Adem\u00e1s, debido a la reciente recesi\u00f3n econ\u00f3mica, los contact centres se han consolidado: nunca ha habido un mejor momento para que las nuevas tecnolog\u00edas y las interacciones prioritariamente digitales demuestren lo importantes que son. Al fin y al cabo, hoy en d\u00eda sus clientes esperan que ofrezca las experiencias multicanal optimizadas que disfrutan en el resto de los aspectos de su vida. Descargue el eBook para conocer:<\/p>\n<ul>\n<li>La importancia del toque humano y la empat\u00eda en la experiencia del cliente<\/li>\n<li>La clave de la informaci\u00f3n contextual de la tecnolog\u00eda cloud<\/li>\n<li>Por qu\u00e9 migrar su plataforma transformar\u00e1 sus niveles de interacci\u00f3n con el cliente<\/li>\n<\/ul>\n<p>Eche un vistazo ahora y obtenga m\u00e1s informaci\u00f3n para lograr el \u00e9xito en el recorrido de la experiencia del cliente.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Descargar ahora<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;365078&#8243; alignment=&#8221;center&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" 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