{"id":648551,"date":"2026-11-12T15:01:05","date_gmt":"2026-11-12T23:01:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=648551"},"modified":"2026-11-12T15:02:22","modified_gmt":"2026-11-12T23:02:22","slug":"cx-forward-whats-changing-what-matters-whats-next","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/cx-forward-whats-changing-what-matters-whats-next","title":{"rendered":"CX Forward &#8211; What\u2019s changing. What matters. What\u2019s next."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-pm-slice=\"1 1 []\">CX Forward<\/h2>\n<h3 data-pm-slice=\"1 1 []\">What\u2019s changing. What matters. What\u2019s next.<\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Customer experience is changing quickly. AI is reshaping how organisations engage customers, teams are being asked to do more with less, and the CX technology landscape continues to evolve.<\/p>\n<p><strong>Keeping up with change isn\u2019t enough.<\/strong><\/p>\n<p>The organisations creating advantage are the ones that can understand what is changing, identify what matters and turn insight into action.<\/p>\n<p><strong>CX Forward brings those conversations together.<\/strong><\/p>\n<p>Across three executive conversations, we\u2019ll move through a deliberate progression:<\/p>\n<ul>\n<li><strong>Understand the market<\/strong> and the forces reshaping CX<\/li>\n<li><strong>Turn insight into impact<\/strong> by exploring what those changes mean for teams and customer outcomes<\/li>\n<li><strong>Look ahead<\/strong> by reflecting on what 2026 taught us and what leaders should take into 2027<\/li>\n<\/ul>\n<p>This three-part APAC executive series brings together independent market insight, practical perspectives and regional experience to help leaders make sense of change and decide what comes next.<\/p>\n<h2>What You\u2019ll Gain Across the Series<\/h2>\n<p>Across CX Forward, you\u2019ll gain:<\/p>\n<ul>\n<li>A clearer view of the shifts reshaping the CX market<\/li>\n<li>Practical insight into how organisations can turn change into better team and customer outcomes<\/li>\n<li>A stronger understanding of what 2026 has taught us about CX, AI and customer expectations<\/li>\n<li>Perspectives to help you identify what matters most for your organisation in 2027<\/li>\n<li>A clearer path from insight to action<\/li>\n<\/ul>\n<h2>Register for the full CX Forward series<\/h2>\n<p>[\/vc_column_text]<div class=\"component-mini-banner rounded-lg has-bg bgc-white\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/cx-forward-the-market-ahead-whats-next-for-cx\" target=\"_blank\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/Social_1200x628-1.png\" height=\"628\" width=\"1200\" alt=\"Social 1200x628\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">The Market Ahead: What's Next for CX<\/p><p class=\"description mb-0\">3 December 2026 | 2:00 PM AEDT \/ 11:00 AM SGT \/ 8:30 AM IST<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Register Now<\/div><\/div><\/div><\/div><\/a><\/div><div class=\"component-mini-banner rounded-lg has-bg bgc-white\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/cx-forward-better-teams-better-cx\" target=\"_blank\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/Social_1200x628-2-2.png\" height=\"628\" width=\"1200\" alt=\"Social 1200x628 (2)\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">CX Forward \u2013 Better Teams, Better CX<\/p><p class=\"description mb-0\">10 December 2026 | 2:00 PM AEDT \/ 11:00 AM SGT \/ 8:30 AM IST<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Register Now<\/div><\/div><\/div><\/div><\/a><\/div><div class=\"component-mini-banner rounded-lg has-bg bgc-white\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/cx-forward-2026-in-cx-what-changed-what-worked-whats-next\" target=\"_blank\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/Social_1200x628-1-1.png\" height=\"628\" width=\"1200\" alt=\"Social 1200x628 (1)\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">CX Forward \u2013 2026 in CX<\/p><p class=\"description mb-0\">17 December 2026 | 2:00 PM AEDT \/ 11:00 AM SGT \/ 8:30 AM IST<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Register Now<\/div><\/div><\/div><\/div><\/a><\/div><div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1773800601355{border-radius: 2px !important;}&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n         <input type=\"email\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\" data-cs-encrypt><option value=\"701Ht0000025VudIAE\" data-ty=\"\">CX Forward - The Market Ahead: What\u2019s Next for CX - 3 December<\/option><option value=\"701Ht0000025VuiIAE\" data-ty=\"\">CX Forward - Better Teams, Better CX 10 December<\/option><option value=\"701Ht0000025VunIAE\" data-ty=\"\">CX Forward - 2026 in CX: What Changed, What Worked, What\u2019s Next? 17 December<\/option><\/select><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/648551?thankyou=648551&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/648551\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/648551\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"648551\">\n    <div class=\"form-row row-email el_field form-floating\">\n         <input type=\"email\" data-cs-encrypt class=\"form-control el_field elq-item-input required\" 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] CX Forward What\u2019s changing. What matters. What\u2019s next. [\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Customer experience is changing quickly. AI is reshaping how organisations engage customers, teams are being asked to do more with less, and the CX technology landscape continues to evolve. Keeping up with change isn\u2019t enough. 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