{"id":631077,"date":"2026-06-30T16:51:20","date_gmt":"2026-06-30T23:51:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=631077"},"modified":"2026-07-14T11:45:27","modified_gmt":"2026-07-14T18:45:27","slug":"scxapac","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/scxapac","title":{"rendered":"State of CX: APAC as the proving ground for agentic CX"},"content":{"rendered":"

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State of CX -APAC as the proving ground for agentic CX<\/h2>\n

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July 22, 2026 AT 2:00 PM AEST \/ 9:30 AM IST \/ 12:00 PM SGT<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

APAC has strong AI momentum.<\/p>\n

Consumers across the region are ready for AI-powered customer experience, and organisations are moving quickly toward efficiency, automation and the promise of agentic CX.<\/p>\n

But momentum alone does not create advantage.<\/p>\n

APAC\u2019s diversity makes it the proving ground for what comes next. Each market brings different customer expectations, channel behaviours and levels of operational maturity. The opportunity now is to learn from those differences and create a more unified customer experience: one that gives organisations a clearer view across data, systems, channels and workflows, builds trust into AI-powered service, empowers employees with context and keeps CX human when it matters.<\/p>\n

Join Albert Nel, Senior Vice President APAC, Genesys<\/strong>, and Anne Marie Hodgson, Senior Customer Success Manager, APAC, Genesys<\/strong>, for the opening session in the State of CX: APAC<\/strong> series. Together, they\u2019ll explore where the region is leading, what each market can teach us and how CX leaders can close the gap between AI-powered interaction and human-quality experience.<\/p>\n

In this session, you will:<\/strong><\/p>\n