{"id":630660,"date":"2026-06-29T17:34:58","date_gmt":"2026-06-30T00:34:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=630660"},"modified":"2026-07-15T21:27:04","modified_gmt":"2026-07-16T04:27:04","slug":"non-vert-apac-modernization-set-your-2027-strategy-in-motion","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/non-vert-apac-modernization-set-your-2027-strategy-in-motion","title":{"rendered":"From Siloed to Unified: A CX Modernisation Workshop"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"2\">Live Virtual <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"19\">workshop \u00b7 Limited to 45 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"44\">participants<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><b><span lang=\"en-GB\" data-olk-copy-source=\"MessageBody\">From Siloed to Unified: A CX Modernisation Workshop<\/span><\/b><span lang=\"en-GB\">\u00a0<\/span><\/h1>\n<p><strong>Built for Leaders, ready for what&#8217;s next in CX<\/strong><\/p>\n<p>A 90-minute working session for CX, operations and technology leaders in APAC who are ready to move from uncertainty to a prioritised plan.<\/p>\n<p><b><span lang=\"en-GB\" data-olk-copy-source=\"MessageBody\">Workshop option 1: 18 August, 11:00am SGT \/ 8:30am IST<\/span><\/b><\/p>\n<p><b><span lang=\"en-GB\">Workshop option 2: 18 August, 2:30pm IST \/ 5:00pm SGT<\/span><\/b><\/p>\n<p><strong>Event capacity: 45 attendees<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"701Ht0000025UcqIAE\" data-ty=\"\">Workshop option 1: 18 August, 11:00am SGT \/ 8:30am IST<\/option><option value=\"701Ht0000025UcvIAE\" data-ty=\"\">Workshop option 2: 18 August, 2:30pm IST \/ 5:00pm SGT<\/option><\/select><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025Ud0IAE\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/630660?thankyou=630660&page_type=webinars&page_attr=Interactive%3BVideo%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/630660\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/630660\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"630660\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;630572&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW88127917 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart SCXW88127917 BCX0\">See what\u2019s possible when experiences\u00a0<\/span><span class=\"NormalTextRun SCXW88127917 BCX0\">ar<\/span><span class=\"NormalTextRun SCXW88127917 BCX0\">e orch<\/span><span class=\"NormalTextRun SCXW88127917 BCX0\">e<\/span><span class=\"NormalTextRun SCXW88127917 BCX0\">strated<\/span><span class=\"NormalTextRun SCXW88127917 BCX0\">:<\/span><\/span><span class=\"EOP Selected SCXW88127917 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">From channels that don&#8217;t talk to each other to a single connected view of every customer interaction<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">From agents working around system gaps to agents who have everything they need before they say hello<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">From keeping legacy workarounds alive to replacing them with something that actually scales<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">From &#8220;we know we need to change&#8221; to a prioritised, defensible plan for what comes next<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Your platform got you here. The question is whether it gets you to what&#8217;s next.<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Many organisations have already pushed their contact centre environments as far as they&#8217;ll go. Workarounds are multiplying. Costs are climbing. And the gap between what customers expect and what your current setup can deliver keeps widening.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">This workshop gives you a structured 90 minutes to close that gap. You&#8217;ll identify where friction, cost, and risk are highest in your current environment, prioritise modernisation opportunities by business impact, and leave with a practical understanding of how to connect channels, workflows, and customer context \u2014 and a clear path forward, whether that&#8217;s an assessment, a business case, or a next conversation with Genesys.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">This isn&#8217;t a product demo. It&#8217;s a working session built around your situation \u2014 with peers facing the same decisions and Genesys experts who&#8217;ve helped organisations navigate this moment before.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">What you&#8217;ll gain<\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;.vc_custom_1783926880454{border-radius: 1px !important;}&#8221;]<\/p>\n<ul>\n<li class=\"font-claude-response-body break-words whitespace-normal\">Clarity on where your current environment is creating the most friction, cost, and risk.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal\">A prioritised view of modernisation opportunities mapped to business impact.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal\">A practical understanding of how experience orchestration connects channels, workflows, and customer context.<\/li>\n<li class=\"font-claude-response-body break-words whitespace-normal\">A structured path forward.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_row_inner gap=&#8221;3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speaker<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_single_image image=&#8221;619996&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Prerna Pant<\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">Director &#8211; Business &amp; Innovation Value APAC<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Agenda at a glance<\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\" style=\"text-align: left;\"><span class=\"TextRun SCXW120243737 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW120243737 BCX0\">CX and EX challenges across today&#8217;s customer journeys<\/span><\/span><span class=\"EOP SCXW120243737 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\" style=\"text-align: left;\"><span class=\"TextRun SCXW64144217 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW64144217 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW64144217 BCX0\">\u00a0friction,\u00a0<\/span><span class=\"NormalTextRun SCXW64144217 BCX0\">fragmentation<\/span><span class=\"NormalTextRun SCXW64144217 BCX0\">\u00a0and operational effort<\/span><\/span><span class=\"EOP Selected SCXW64144217 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\" style=\"text-align: left;\"><span class=\"TextRun SCXW101158640 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101158640 BCX0\">Prioritising modernisation opportunities by business impact<\/span><\/span><span class=\"EOP Selected SCXW101158640 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\" style=\"text-align: left;\"><span class=\"TextRun SCXW189882714 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189882714 BCX0\">Where AI and automation fit \u2014 and how to start practically<\/span><\/span><span class=\"EOP Selected SCXW189882714 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\" style=\"text-align: left;\"><span class=\"TextRun SCXW184509047 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW184509047 BCX0\">Tips on q<\/span><span class=\"NormalTextRun SCXW184509047 BCX0\">uantifying\u00a0<\/span><span class=\"NormalTextRun SCXW184509047 BCX0\">your<\/span><span class=\"NormalTextRun SCXW184509047 BCX0\">\u00a0business case<\/span><\/span><span class=\"EOP Selected SCXW184509047 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; 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Reserve yours and leave with a clearer picture of where to focus, what to prioritise, and what to do next.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] Live Virtual workshop \u00b7 Limited to 45 participants [\/vc_column_text][vc_column_text css=&#8221;&#8221;] From Siloed to Unified: A CX Modernisation Workshop\u00a0 Built for Leaders, ready for what&#8217;s next in CX A 90-minute working session for CX, operations and technology leaders in APAC who are ready to move from uncertainty to a [&hellip;]<\/p>\n","protected":false},"author":853,"featured_media":630572,"template":"","tax_priority":[54],"tax_contenttheme":[14823,14825],"tax_bundle":[],"tax_contenttheme2":[15864,15866],"tax_capability_sitewide":[15875,18153],"tax_products_programs":[17523],"tax_buying_job":[15896,15897,15898,15899],"tax_buyer_persona":[15906],"tax_sector":[15908,15909,15911,15913,15910,15912],"tax_segment":[15916],"class_list":["post-630660","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-improve-customer-experience","tax_contenttheme-level-up-your-technology","tax_contenttheme2-improve-customer-experience","tax_contenttheme2-level-up-your-technology","tax_capability_sitewide-ai-and-automation","tax_capability_sitewide-cloud-migration","tax_products_programs-genesys-cloud-cx","tax_buying_job-job-1-problem-identification","tax_buying_job-job-2-solution-exploration","tax_buying_job-job-3-requirements-building","tax_buying_job-job-4-supplier-selection","tax_buyer_persona-business","tax_sector-financial","tax_sector-healthcare","tax_sector-industrial","tax_sector-public","tax_sector-retail","tax_sector-technology","tax_segment-enterprise","tax_content_type-interactive","tax_content_type-video","tax_set-video"],"acf":{"meta_title":"Customer Experience modernization virtual workshop | Genesys ","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"08\/19\/2026 12:30 pm","w_edate":"08\/20\/2026 12:30 pm","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":true,"disable_chat":false,"enable_ab_test":false,"w_tycontent":"<p><span data-olk-copy-source=\"MessageBody\">Thank you for registering for this upcoming workshop. A Zoom confirmation email with the workshop calendar invite will be sent to you closer to the date of your workshop. If you haven&#8217;t received your workshop calendar invitation by 3 days before the event, please reach out to\u00a0<\/span><a title=\"http:\/\/OnlineEvents@genesys.com\/\" href=\"http:\/\/OnlineEvents@genesys.com\/\" data-auth=\"NotApplicable\" data-outlook-id=\"a3ca26e5-072b-4dab-adba-d05949e486a1\" data-linkindex=\"0\">OnlineEvents@genesys.com<\/a>.<\/p>\n<p>Prior to joining the workshop, please review the Lucidchart tutorial video. In under 5 minutes, get familiar with this tool that will be utilized by participants during the workshop.<\/p>\n<p>To make sure you get the most value out of your session, please fill out the 4-question survey below for the date of your workshop. 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