{"id":620951,"date":"2026-03-31T19:32:48","date_gmt":"2026-04-01T02:32:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=620951"},"modified":"2026-03-31T20:19:18","modified_gmt":"2026-04-01T03:19:18","slug":"healthcareseries_2","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/healthcareseries_2","title":{"rendered":"Prioritising What Matters, Connecting Workflows for Better Outcomes"},"content":{"rendered":"

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Prioritising What Matters, Connecting Workflows for Better Outcomes<\/span><\/span>\u00a0<\/span><\/h2>\n

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Tuesday 12 May \u00b7 10am SGT | 12noon AEST | 2pm NZT<\/p><\/div><\/div><\/span>[vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

How to\u00a0<\/span>identify<\/span>, prioritise and realise value across patient access,\u00a0<\/span>operations<\/span>\u00a0and shared services<\/span><\/span>\u00a0<\/span><\/strong><\/p>\n

Reducing demand is only part of the equation. In many healthcare organisations, the work that\u00a0remains\u00a0is slowed by fragmented processes, siloed\u00a0teams\u00a0and limited visibility across workflows.<\/span>\u00a0<\/span><\/p>\n

Referrals, scheduling coordination, complaints, internal\u00a0requests\u00a0and cross departmental workflows\u00a0frequently\u00a0involve multiple handoffs,\u00a0duplication\u00a0and manual intervention. This creates hidden inefficiencies and makes it difficult to clearly quantify where the greatest improvement opportunities exist.<\/span>\u00a0<\/span><\/p>\n

In this session, we focus on how healthcare organisations can take a structured, value driven approach to\u00a0identifying,\u00a0prioritising\u00a0and delivering workflow improvements. We will explore how to connect workflows across front and\u00a0back office\u00a0functions, while ensuring that transformation efforts are aligned to measurable outcomes and organisational priorities.<\/span>\u00a0<\/span><\/p>\n

This session will be hosted by Jenny Reichard from Genesys, joined by Sally\u00a0Mainsbridge\u00a0from Customer Science Group, who brings deep\u00a0expertise\u00a0in value realisation and benefits management, including how to prioritise initiatives and align stakeholders to measurable outcomes.<\/span>\u00a0<\/span><\/p>\n

What you will learn<\/span><\/b>\u00a0<\/span><\/p>\n