{"id":600837,"date":"2025-11-06T17:36:32","date_gmt":"2025-11-07T01:36:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=600837"},"modified":"2025-11-26T18:57:16","modified_gmt":"2025-11-27T02:57:16","slug":"powering-the-future-of-ai-in-asia","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/powering-the-future-of-ai-in-asia","title":{"rendered":"Genesys Cloud\u2122 Singapore Core Region Launch: Powering the Future of AI in Asia"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>On-demand webinar<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"font-size: 45px;\">Genesys Cloud<br \/>\nSingapore Core Region Launch:<\/h1>\n<h1 style=\"font-size: 45px; color: #2243a2;\">Powering the Future of AI in Asia<\/h1>\n<h3 style=\"font-size: 25px;\">Nov 27, 2025, 10:00 AM SGT<\/h3>\n<p>Genesys will launch a full-service Cloud region in Singapore on AWS in late November 2025. Learn how this strategic investment will enable your organisation to accelerate its evolution to an Agentic Orchestration platform, meeting critical demands for speed, trust, and compliance.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CVLaIAO\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837?thankyou=600837&page_type=webinars&page_attr=Video\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"600837\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span 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Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" 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cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Genesys is proud to announce the launch of a full-service Genesys Cloud\u00ae region on Amazon Web Services (AWS) in Singapore \u2014 a milestone that is set to enable organisations to deliver smarter, faster, and more personalised customer experiences.<\/p>\n<p>From financial services and healthcare to government and beyond, industries across Asia will gain access to the most advanced customer engagement platform \u2014 built to scale, secure by design, and powered by AI.<\/p>\n<p>Join Genesys Head Solutions Consulting Asia &#8211; Glendon Wong, Genesys APAC Commercial Operations Director &#8211; Louis Teoh, and Twimbit CX Principal Advisor &#8211; Shivanu Shukla as they share how this strategic investment will enable your organisation to meet evolving customer demands for speed, trust, and compliance.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>What we will cover:<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p class=\"text-20\">Strategic Outlook: The future of CX in Asia<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p class=\"text-20\">How to Navigate PDPA Compliance and Trust<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p class=\"text-20\">Overcoming Legacy &amp; Regulatory Roadblocks<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p class=\"text-20\">Achieving Lower Latency and Greater Resilience for Regulated Industries<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Glendon2-1.png\" alt=\"Glendon Wong\" ><\/div><div class=\"details\"><p class=\"name h5\">Glendon Wong<\/p><p class=\"info\">Head Solutions Consulting Asia,<br \/>\nGenesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/PAB_Louis-Teoh-Genesys.png\" alt=\"Louis Teoh\" ><\/div><div class=\"details\"><p class=\"name h5\">Louis Teoh<\/p><p class=\"info\">APAC Commercial Operations Director,<br \/>\nGenesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/BB_Asia_Speaker_Shivanu.png\" alt=\"Shivanu Shukla\" ><\/div><div class=\"details\"><p class=\"name h5\">Shivanu Shukla<\/p><p class=\"info\">Principal Advisor,<br \/>\nCustomer Experience,<br \/>\nTwimbit<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] On-demand webinar [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Genesys Cloud Singapore Core Region Launch: Powering the Future of AI in Asia Nov 27, 2025, 10:00 AM SGT Genesys will launch a full-service Cloud region in Singapore on AWS in late November 2025. Learn how this strategic investment will enable your organisation to [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":602332,"template":"","tax_priority":[54],"tax_contenttheme":[14902,14904],"tax_bundle":[],"tax_contenttheme2":[16139,18481],"tax_capability_sitewide":[16201],"tax_products_programs":[17548],"tax_buying_job":[16651,18551,16717,18580],"tax_buyer_persona":[16887,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079],"class_list":["post-600837","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg","tax_contenttheme2-improve-customer-experience-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-2-solution-exploration-en-sg","tax_buying_job-job-2-solution-exploration-en-sg-2","tax_buying_job-job-4-supplier-selection-en-sg","tax_buying_job-job-4-supplier-selection-en-sg-2","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg","tax_content_type-video-en-sg","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":601486,"post_author":"952","post_date":"2025-11-05 22:00:30","post_date_gmt":"2025-11-06 06:00:30","post_content":"","post_title":"The Future of Customer Experience in Asia","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-future-of-customer-experience-in-asia","to_ping":"","pinged":"","post_modified":"2026-01-27 22:10:45","post_modified_gmt":"2026-01-28 06:10:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=601486","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":599621,"post_author":"185","post_date":"2025-11-06 15:01:00","post_date_gmt":"2025-11-06 23:01:00","post_content":"[vc_section full_width=\"stretch_row\"][vc_row][vc_column][vc_column_text css=\"\"]<strong>The promise of Smart Nation<\/strong>\r\n\r\nSingapore\u2019s Smart Nation vision has set the bar high for what a digital government should look like. But that vision is justified; tools like SingPass have already streamlined authentication across agencies, making it easier than ever for citizens to access services securely.\r\n\r\nBut while the foundations are strong, gaps remain. Citizens now expect the same speed, simplicity and personalisation they experience daily in the private sector.\r\n\r\nFrom booking a flight to ordering food delivery, they\u2019re accustomed to services that are fast and seamless. And they expect nothing less from government agencies.\r\n\r\nBehind the scenes; however, many departments still operate with siloed systems, manual processes and limited resources. The result is an expectation gap: services that should feel seamless can still be slowed by repeated steps, limited visibility and resource constraints.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>Pressure on staff and citizens alike<\/strong>\r\n\r\nWhen systems don\u2019t connect, the strain is felt on both sides. Citizens become frustrated by delays or having to re-explain their situation when passed between departments. For staff, the lack of context means heavier workloads, manual reconciliation and higher stress.\r\n\r\nThis is especially critical for vulnerable groups. For someone already navigating a crisis, dealing with a disability or managing language barriers, even small inefficiencies become major barriers to access[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>Orchestration behind the scenes<\/strong>\r\n\r\nThe challenge isn\u2019t just about providing more digital channels. It\u2019s about making sure those channels and systems work together. Without orchestration, even simple requests like updating details or checking eligibility can unravel into slow, error-prone journeys\r\n\r\nGenesys helps government agencies in Singapore close these gaps by:\r\n<ul>\r\n \t<li>Connecting services across channels so citizens can move smoothly from one to the next<\/li>\r\n \t<li>Supporting staff with real-time context and smart routing.<\/li>\r\n \t<li>Providing multilingual and accessible self-service options.<\/li>\r\n \t<li>Strengthening compliance and resilience with secure, locally hosted infrastructure.<\/li>\r\n<\/ul>\r\nBy joining up the behind-the-scenes experience, agencies can deliver a front-end experience that feels seamless, fast and fair.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>Building trust through inclusion<\/strong>\r\n\r\nSmart service doesn\u2019t mean replacing people. It means supporting them. Automation clears the bottlenecks so staff can focus on complex needs, while inclusive tools ensure no citizen is left out\r\n\r\nWhen government systems are connected, so are communities. The payoff is more than faster responses - it\u2019s a stronger foundation of trust between citizens and the agencies that serve them.\r\n\r\nSingapore\u2019s Smart Nation vision is bold. But achieving it depends on more than digital front doors. It requires smarter systems, orchestrated services and platforms designed to handle rising demand without adding pressure to staff.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/solutions\/government\">With Genesys, agencies can modernise confidently<\/a> while maintaining compliance, closing the expectation gap and building services that are not just digital \u2014 but truly smart.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/campaign\/genesys-cloud-singapore-core-region\">See how Genesys can help Singapore\u2019s public sector deliver smart service for a smarter nation.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Bridging the Expectation Gap in Singapore's Smart Nation Vision","post_excerpt":"Many government departments still rely on siloed systems and manual processes, creating delays and frustrations. Genesys helps bridge these gaps by connecting services across channels, supporting staff with real-time context, and offering inclusive, multilingual self-service options.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"bridging-the-expectation-gap-in-singapores-smart-nation-vision","to_ping":"","pinged":"","post_modified":"2025-11-07 20:36:30","post_modified_gmt":"2025-11-08 04:36:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=599621","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":599599,"post_author":"185","post_date":"2025-11-06 01:00:44","post_date_gmt":"2025-11-06 09:00:44","post_content":"[vc_section full_width=\"stretch_row\"][vc_row][vc_column][vc_column_text css=\"\"]<strong>The trust gap in Singapore\u2019s finance sector<\/strong>\r\n\r\nSingapore\u2019s position as a global financial hub is undisputed. The city-state is home to some of the world\u2019s most innovative banks and fintechs, supported by regulators who are committed to staying ahead of fraud, cybercrime and digital risk. Yet behind the polished front-end apps and slick digital campaigns, many financial institutions are still relying on patchwork systems built up over years.\r\n\r\nThese \u201cFrankenstein\u201d stacks \u2014 a mix of legacy infrastructure bolted together with newer tools \u2014 create hidden risks. Instead of a seamless experience across mobile, branch and online channels, customers encounter duplication, inconsistent verification processes and frequent requests to repeat themselves. What should feel like secure, connected banking ends up fractured and frustrating.\r\n\r\nAt the same time, scams and fraud are escalating worldwide. According to the <a href=\"https:\/\/www.gasa.org\/_files\/ugd\/7bdaac_9060be8317424edd9964072cf279a0a4.pdf\"><strong>2024 Global State of Scams Report by GASA and Feedzai<\/strong><\/a>, an estimated $103 trillion was lost to scams globally, with Singapore recording the sixth highest losses per capita of any nation.\r\n\r\nCombating this challenge is a shared effort between regulators, banks and customers - but financial institutions carry the responsibility of making every interaction feel consistent and secure.\r\n\r\nFor banks, this doesn\u2019t just mean customer losses \u2014 it exposes them to reputational damage, regulatory scrutiny and erosion of trust at a time when confidence is everything.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>The human side of inconsistent systems<\/strong>\r\n\r\nWhen systems don\u2019t connect, it\u2019s not just customers who suffer. Employees are left juggling multiple platforms, searching for context and trying to manually reconcile data between disconnected systems. Instead of focusing on building relationships or providing financial advice, staff spend precious time managing inefficiencies.\r\n\r\nThis adds to operational cost and slows resolution. More importantly, it can damage confidence.\r\n\r\nCustomers expect one identity across channels. If they can verify themselves instantly at an ATM, why does a branch visit require filling out forms or repeating details already provided online? Every inconsistency chips away at trust \u2014 and trust is the foundation of financial services.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>Why orchestration matters<\/strong>\r\n\r\nThe answer isn\u2019t to add more point solutions. In fact, layering new tools onto legacy stacks often deepens complexity. What\u2019s needed is orchestration - a way to unify channels, data and interactions into one consistent experience.\r\n\r\nGenesys helps financial institutions build this foundation for lasting trust. By orchestrating systems and touchpoints, banks can:\r\n<ul>\r\n \t<li>Deliver a single, seamless identity across mobile, branch and digital.<\/li>\r\n \t<li>Equip agents with real-time context, sentiment analysis and next-best-action guidance.<\/li>\r\n \t<li>Detect fraud signals earlier and support safer engagement.<\/li>\r\n \t<li>Strengthen resilience and compliance with infrastructure designed to meet Singapore\u2019s regulatory standards.<\/li>\r\n<\/ul>\r\nThis isn\u2019t just about technology. It\u2019s about giving both customers and staff the confidence that every interaction is secure, consistent and designed to protect what matters most.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>From patchwork to platform<\/strong>\r\n\r\nTrust isn\u2019t built through a single product launch or campaign. It\u2019s built in the day-to-day interactions that show customers their bank knows them, protects them and values their time.\r\n\r\nWith an experience-first platform, financial institutions in Singapore can modernise their foundations without fear - scaling into the future with continuity, compliance and confidence at the core.\u00a0Trust is your most valuable currency.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/campaign\/genesys-cloud-singapore-core-region\">Discover how Genesys helps Singapore\u2019s banks deliver consistency, confidence and connection at scale<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"From legacy to lasting trust: Building seamless banking in Singapore","post_excerpt":"Singapore\u2019s financial sector, while innovative and globally recognized, struggles with outdated, fragmented systems that undermine customer trust through inconsistent experiences. By orchestrating a seamless integration of technologies, banks can ensure secure, consistent interactions, safeguarding their reputation and strengthening customer confidence.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"from-legacy-to-lasting-trust-building-seamless-banking-in-singapore","to_ping":"","pinged":"","post_modified":"2025-11-07 20:37:24","post_modified_gmt":"2025-11-08 04:37:24","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=599599","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":599615,"post_author":"185","post_date":"2025-11-06 15:00:54","post_date_gmt":"2025-11-06 23:00:54","post_content":"[vc_section full_width=\"stretch_row\"][vc_row][vc_column][vc_column_text css=\"\"]<strong>The future of healthcare involves proactive care, faster access and human support<\/strong>\r\n\r\nSingapore\u2019s healthcare system is world-class, but it\u2019s experiencing increasing strain. By <a href=\"https:\/\/www.population.gov.sg\/our-population\/population-trends\/longevity\/\">2030 one in four Singaporeans will be over 65<\/a>. Chronic conditions will become more common, hospitals will be busier and staff workloads will rise.\r\n\r\nPatients already see the signs. Long waits and repeated questions are becoming part of the experience. For staff, more time is spent on administration than on care. If nothing changes, the pressure will only intensify.\r\n\r\nThe government has recognised this challenge. Through the <a href=\"https:\/\/www.healthiersg.gov.sg\/about\/what-is-healthier-sg\/\">Healthier SG<\/a> initiative, more than 1 million people are now enrolled in programs that focus on prevention and long-term wellness. The aim is clear: Keep people healthier for longer and reduce avoidable hospital visits.\r\n\r\nThis shift demands a different kind of healthcare journey - one where patients are supported before problems escalate. Contact centers need care teams that can be proactive, not reactive. And support must extend beyond the hospital into the community and the home.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>Connected care, inside and outside the hospital<\/strong>\r\n\r\nThat vision depends on systems that connect. Singapore\u2019s rollout of a single Electronic Medical Record (<a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/health-cx-integrated-with-epic-product-overview\">Epic<\/a>) across the public health network is an important step. It ensures that wherever patients go, their information goes with them.\r\n\r\nJenny Reichard, Senior Industry Executive Healthcare, APAC and Middle East at Genesys puts it simply: <em>\u201cWhen patients have to repeat themselves, that\u2019s wasted time for everyone. We need to remove duplication so staff can focus on care, not admin.\u201d<\/em>\r\n\r\nThe same principle applies beyond hospital walls. As the population of Singapore ages, more families will need continuity of care that bridges hospital, community and home. Whether it\u2019s a routine appointment reminder, a medication check or an urgent escalation, communication has to flow seamlessly to avoid gaps in support.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>What better care looks like<\/strong>\r\n\r\nThe future of healthcare in Singapore is about moving from reactive responses to proactive support. That means:\r\n<ul>\r\n \t<li><strong>Timely updates<\/strong> so patients and families know what\u2019s happening without chasing.<\/li>\r\n \t<li><strong>Preventive outreach<\/strong> that helps people manage conditions early, before they become emergencies.<\/li>\r\n \t<li><strong>Coordinated communication<\/strong> so providers, carers and families all stay on the same page.<\/li>\r\n<\/ul>\r\nEvery interaction matters and each one is a chance to reassure, reduce anxiety and build trust in the system.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]<strong>How Genesys helps<\/strong>\r\n\r\nGenesys enables healthcare providers to make that future real. By unifying communication across voice, SMS, chat and email, Genesys removes duplication and reduces the admin load.\r\n\r\n\u201c<em>Singapore moving to one EMR with Epic is a huge shift.\u201d <\/em>noted Reichard<em>. \u201cIt means the patient record finally follows them, so staff don\u2019t need to keep asking the same questions.\u201d<\/em>\r\n\r\nThe Genesys experience orchestration platform, which natively integrates with Epic, gives staff instant context and patients a seamless experience.\r\n\r\nArtificial Intelligence (AI) adds another layer of support. It surfaces knowledge in real time, summarises conversations and forecasts demand so hospitals and clinics can prepare for busy periods. <em>\u201cTechnology has to free up time, not take more of it. That\u2019s when staff, patients and families all feel the benefit.\u201d<\/em>\r\n\r\nWith Genesys, providers can build the proactive, connected model of care that Singapore\u2019s future demands. With this model, they can deliver faster access, human support and confidence at every stage of the journey.\r\n\r\nSingapore\u2019s <a href=\"https:\/\/www.genesys.com\/en-sg\/solutions\/healthcare\">healthcare journey<\/a> is evolving, and the focus is shifting from short-term fixes to long-term wellbeing. With the right systems in place, the country can lead the way in proactive, connected care that meets the needs of an ageing population and supports staff, patients and their families every step of the way.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/campaign\/genesys-cloud-singapore-core-region\">Discover how Genesys helps Singapore healthcare providers move from reactive care to proactive support<\/a>. Chat to our team today.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Transforming Healthcare in Singapore: From Reactive to Proactive Care","post_excerpt":"Singapore's healthcare system is under strain as its population ages, with one in four expected to be over 65 by 2030. The Healthier SG initiative and technologies like Genesys are shifting focus to proactive care, ensuring seamless communication and reducing hospital visits through prevention and timely support.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"transforming-healthcare-in-singapore-from-reactive-to-proactive-care","to_ping":"","pinged":"","post_modified":"2025-11-07 20:37:09","post_modified_gmt":"2025-11-08 04:37:09","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=599615","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"Genesys Cloud\u2122 Singapore Core Region Launch: Powering the Future of AI in Asia | Genesys","meta_description":"Learn how Genesys Cloud on AWS in Singapore will enable faster, secure, AI-powered customer engagement. Join our webinar for insights.","item_nav_hide":"no","disable_chat":true,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"get_started_config":"default","is_zoom":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"enable_intellimize_api":false,"w_tycontent":"<p>Thanks for registering! You\u2019re all set.<\/p>\n<p>Check your email inbox for details on how to attend the event.<br \/>\nIf your email doesn\u2019t show up within 10 minutes, make sure you check your junk or spam folder.<br \/>\nPlease add @email.genesys.com and @on24event.com to your safe sender list to ensure successful email delivery of all communications about this event.<\/p>\n","next_steps_type":"default","ns_title":"","ns_subtitle":"","w_sdate":"11\/26\/2025 6:00 pm","w_edate":"11\/26\/2025 6:00 pm","w_scope":"single","w_single_timezone":"NOVEMBER 27, 2025 AT 10AM SGT","enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837\/revisions"}],"predecessor-version":[{"id":605992,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/600837\/revisions\/605992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/602332"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=600837"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=600837"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=600837"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=600837"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=600837"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=600837"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=600837"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=600837"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=600837"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=600837"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=600837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}