{"id":588480,"date":"2025-08-13T17:15:35","date_gmt":"2025-08-14T00:15:35","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders"},"modified":"2025-08-13T17:17:12","modified_gmt":"2025-08-14T00:17:12","slug":"agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders","title":{"rendered":"Agentic AI: Real perspectives from consumers, CX and IT leaders"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>On-demand webinar<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Agentic AI: What consumers, CX and IT leaders said about the new technology<\/h1>\n<p>Uncover insights from the 4,000 consumers and 1,600 CX and IT leaders we surveyed about agentic AI[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CUK6IAO\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/588480?thankyou=588480&page_type=webinars&page_attr=Video%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/588480\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/588480\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"588480\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span class=\"NormalTextRun SCXW21002627 BCX0\">Explore the future of customer experience <\/span><span class=\"NormalTextRun SCXW21002627 BCX0\">(CX)<\/span> <span class=\"NormalTextRun SCXW21002627 BCX0\">with insights from global<\/span><span class=\"NormalTextRun SCXW21002627 BCX0\"> consumers <\/span><span class=\"NormalTextRun SCXW21002627 BCX0\">and <\/span><span class=\"NormalTextRun SCXW21002627 BCX0\">CX and IT leaders<\/span><\/h4>\n<p><span class=\"NormalTextRun SCXW88488422 BCX0\">Discover <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">what consumers <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">want most <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">out of their <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">customer experiences<\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">, how <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">agentic AI<\/span><span class=\"NormalTextRun SCXW88488422 BCX0\"> can<\/span><span class=\"NormalTextRun SCXW88488422 BCX0\"> transform CX strategies and why clear governance is critical for responsible AI adoption.<\/span> <span class=\"NormalTextRun SCXW88488422 BCX0\">These insights are drawn from a global survey <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">of <\/span><span class=\"NormalTextRun SCXW88488422 BCX0\">4,000 consumers and 1,600 CX leaders, revealing compelling trends and critical insights shaping the future of agentic AI.<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Gain insights on:<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW149890726 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW149890726 BCX0\">What agentic AI is and why it matters<\/span><\/span><span class=\"EOP SCXW149890726 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW90909420 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90909420 BCX0\">How to address key consumer and business concerns<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW127718142 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW127718142 BCX0\">Practical steps to deploy agentic AI safely using built-in guardrails<\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/rahul-garg.png\" alt=\"Rahul Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Rahul Garg<\/p><p class=\"info\">Vice President, Products, AI and Self-service, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\" ><\/div><div class=\"details\"><p class=\"name h5\">Greg Thomas<\/p><p class=\"info\">Senior Director, Thought Leadership, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] On-demand webinar [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Agentic AI: What consumers, CX and IT leaders said about the new technology Uncover insights from the 4,000 consumers and 1,600 CX and IT leaders we surveyed about agentic AI[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Explore the future of customer experience (CX) with [&hellip;]<\/p>\n","protected":false},"author":949,"featured_media":587163,"template":"","tax_priority":[54],"tax_contenttheme":[14902,14904],"tax_bundle":[15268],"tax_contenttheme2":[18481],"tax_capability_sitewide":[16201],"tax_products_programs":[16477,17548],"tax_buying_job":[16633,16651],"tax_buyer_persona":[16887,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079,17104,17125],"class_list":["post-588480","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg","tax_bundle-genesys-ai-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_products_programs-genesys-ai-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-1-problem-identification-en-sg","tax_buying_job-job-2-solution-exploration-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-video-en-sg","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":579152,"post_author":"9","post_date":"2025-06-25 04:20:10","post_date_gmt":"2025-06-25 11:20:10","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%7D%5D\" vib=\"enable\" css=\".vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row content_placement=\"middle\" vib=\"enable\" vib_top=\"6.333rem\"][vc_column][breadcrumbs data_pull=\"manual\" manual_links=\"%5B%7B%22link_label%22%3A%22Genesys%20Cloud%20CX%22%2C%22link_url%22%3A%22%2Fen-sg%2Fgenesys-cloud%22%7D%2C%7B%22link_label%22%3A%22AI%20and%20automation%22%2C%22link_url%22%3A%22%2Fen-sg%2Fcapabilities%2Fai-and-automation%22%7D%5D\"][\/vc_column][vc_column width=\"1\/2\" el_class=\"video-play-right\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\" gb_img=\"577470\"][rawcss raw_css=\"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\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-md-offset-1 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<p class=\"eyebrow\">Agentic AI<\/p>\r\n\r\n<h1>Genesys Cloud AI Studio<\/h1>\r\n<p class=\"text-22\">Now anyone on your team can build, configure and manage AI that powers copilots, automated experiences and more from one secure, centralised workspace<\/p>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23modal%3AgetStartedBox|title:Get%20started|\" secondary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FWtSt1hhDOk4%3Frel%3D0|title:Watch%20how|\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_single_image image=\"578444\" css=\".vc_custom_1750701028907{padding-bottom: 2rem !important;}\" si_max_width=\"262px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build and manage the next generation of AI-powered CX with Genesys Cloud AI Studio<\/h2>\r\nMake it easier to build and scale AI-powered experiences in the era of agentic AI with Genesys Cloud\u2122 AI Studio. With it, anyone in your organisation can drive better customer experience (CX) across every conversation. [\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-2\"][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Centralised AI experience orchestration<\/h3>\r\nProvide your team with a single place to build, configure and manage artificial intelligence (AI), ensuring consistency, control and scale.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Democratised AI innovation<\/h3>\r\nEnable anyone, even those without coding experience, to create AI, speeding up innovation across your organisation.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Safe, responsible AI delivery<\/h3>\r\nMake sure every experience matches your brand, policies, and standards with built-in safeguards and oversight.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Empower autonomous execution with Agentic Virtual Agents powered by large action models \u2014 built in AI Studio.<\/h2>\r\nLarge action models are purpose-built for agentic execution and deliver the consistency, accuracy and rigour needed for virtual agents to complete real tasks, not just generate responses.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613901\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\" gb_img=\"578187\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578171\" css=\".vc_custom_1750444957410{padding-bottom: 2rem !important;}\" si_max_width=\"272px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Meet Genesys Cloud AI Guides: Your way to easily create virtual agents using natural language.<\/h2>\r\nSee how AI Guides creates virtual agents in a few simple steps. Just describe your goal using natural language or upload existing process documents can already.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FZW-mIJydrjQ%3Frel%3D0|title:Watch%20now\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_single_image image=\"613904\" css=\".vc_custom_1770673066990{padding-bottom: 2rem !important;}\" si_max_width=\"172px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build and deploy AI Agents in AI Studio<\/h2>\r\nAI Agents learn, perceive and adapt to detect anomalies, surface guidance and initiate action in Genesys Cloud Copilot.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-sg%2Fcapabilities%2Fcopilots|title:Learn%20more\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613902\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_row_inner][vc_column_inner el_class=\"col-sm-10\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build seamless AI-powered experiences, all in one place<\/h2>\r\nCoordinate tasks, connect systems and drive outcomes by orchestrating complex workflows across customer-facing teams, internal operations and back-office functions. With this approach, you can enable every part of the business to work in sync to deliver better experiences.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Make AI development accessible<\/h3>\r\nWith AI Guides, anyone in your organisation can safely build virtual agents. And they can do it without any technical or coding expertise.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Build it once, use it everywhere<\/h3>\r\nBuild once and deploy across virtual agents, agent copilots and more \u2014 saving time and effort while ensuring every customer interaction is consistent.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Deploy AI faster and with less effort<\/h3>\r\nAccelerate the rollout of new virtual agents by automatically generating them from process documents, past interactions or natural language prompts.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Stay safe and on-brand<\/h3>\r\nBuilt-in guardrails help reduce risk and ensure every AI interaction stays appropriate and aligned with your brand standards and expectations.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578188\" alignment=\"right\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Make AI easy to build and launch \u2014 all in one place<\/h2>\r\nThe Genesys Cloud platform makes it easy to build better customer experiences with AI. With Genesys Cloud AI Studio, your team can create, test and deploy AI-powered interactions from a single, secure place.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">42%<\/p>\r\nof CX leaders surveyed say using AI to improve the customer experience is a strategic priority\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/state-of-cx\">- \u201cThe State of Customer Experience,\u201d Genesys, 2025<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1750435116160{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}\" el_class=\"px-0 py-2 px-md-5 py-md-5\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">One studio. Infinite use cases.<\/h2>\r\nGenesys Cloud AI Studio makes it easy to build AI for any use case. From intuitive design to enterprise-ready governance, it gives teams everything they need to create, manage and scale AI-powered experiences \u2014 faster, smarter and without starting from scratch or switching tools.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Virtual agent creation simplified<\/h3>\r\nCreate powerful virtual agents using AI Guides in a clean, single-page interface without complex forms. Eliminate clutter and code to focus on fast design.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Easy innovation and governance<\/h3>\r\nExperiment with Generative AI at scale \u2014 while maintaining full control over security, compliance and brand standards built for enterprises.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Effortless deployment at scale<\/h3>\r\nBuild once and deploy across any number of channels or use cases. This enables you to scale effortlessly across customer and employee-facing use cases.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">AI for every team<\/h3>\r\nWhether you\u2019re in operations, CX or IT \u2014 anyone can create and manage AI without writing code using intuitive tools and AI-powered guidance.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Native to Genesys Cloud<\/h3>\r\nGenesys Cloud AI Studio and AI Guides are natively built into the Genesys Cloud platform, enhancing your existing CX so that it works seamlessly from Day One.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Seamless task coordination<\/h3>\r\nEnsure every area of your organisation has the same power to create exceptional customer experiences \u2014 no matter if the experience is AI- or human-driven.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">See what else you can do with Genesys<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\"][component_button content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-sg%2Fcapabilities|title:Explore%20all%20capabilities|\"][\/vc_column][\/vc_row][vc_row][vc_column][capability_list theme=\"icon-bg\" hover_color=\"text-white\" background_color=\"bgc-navy\" lobby_slug=\"ai-and-automation\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Learn more about Genesys Cloud AI Studio and AI Guides<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row el_class=\"forced-modern\"][vc_column][component_cta_block cta_ratio=\"8\" background_color=\"bgc-glass\" cta=\"url:%23modal%3AgetStartedBox|title:Get%20started|\" css=\".vc_custom_1750440353536{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block-2025.jpg?id=578126) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" mobile_bg=\"578127\"]\r\n<h2>Start elevating CX with Genesys Cloud AI Studio<\/h2>\r\n<p class=\"d-none d-lg-block\">Request a demo to see how anyone \u2014 regardless of coding experience \u2014 can easily design, test and deploy AI-powered experiences from one place. And do it all with the control and consistency teams need to scale.<\/p>\r\n[\/component_cta_block][rawcss raw_css=\"LmZvcmNlZC1tb2Rlcm4lMjAuY29tcG9uZW50LWN0YS1ibG9jayUyMC5jYXJkLWJvZHklMjAlN0IlMEElMjAlMjAlMjAlMjBwYWRkaW5nJTNBJTIwMXJlbSUyMDIuNXJlbSUzQiUwQSU3RA==\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Frequently asked questions about AI Studio<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][faqmodule][faqitem item_question=\"How does Genesys Cloud AI Studio help businesses?\"]Genesys Cloud AI Studio allows businesses to transform their knowledge, policies and processes into intelligent, AI-driven action. It supports automation and augmentation of customer and employee experiences at scale, delivering clarity, control and speed without requiring deep technical expertise.[\/faqitem][faqitem item_question=\"What are Genesys Cloud AI Guides?\"]AI Guides are the core building blocks of agentic execution in Genesys Cloud \u2014 structured, AI-executable instructions designed to fulfil specific customer or employee intents. They combine the reliability of step-by-step logic for reasoning and decision making with the flexibility of Generative AI, powering both virtual agents and Agent copilots with consistent, controllable and intent-aligned behaviours.[\/faqitem][faqitem item_question=\"Who is AI Guides designed for?\"]AI Guides are built for customer experience (CX) teams, CX operations teams and bot designers who may not have deep coding experience. It enables these users to build, test and deploy virtual agents without relying heavily on developers or IT.[\/faqitem][faqitem item_question=\"How do AI Guides use generative AI?\"]AI Guides use large language models (LLMs)-based natural language processing to interpret user prompts and documents, generating complete agentic flows \u2014 including intents, slots and dialog logic. It also uses generative AI to continuously improve flow quality and relevance.[\/faqitem][faqitem item_question=\"Can I customise the output generated by AI Guides?\"]Yes. AI executable instructions produced by AI Guides are fully editable within Genesys Cloud, allowing users to update messages, logic and backend integrations before publishing.[\/faqitem][faqitem item_question=\"Can I combine multiple AI Guides into one virtual agent?\"]Yes. AI Guides are designed to create modular bot flows that can be combined within a single virtual agent. Each guide typically addresses a specific use case \u2014 like order tracking, password reset or appointment booking \u2014 and these flows can be added to your virtual agent\u2019s overall configuration.[\/faqitem][faqitem item_question=\"What are Custom Conversation Summaries?\"]Custom Conversation Summaries are AI-generated post-interaction summaries that can be tailored by administrators to align with business goals, writing standards and operational priorities. 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