{"id":576205,"date":"2025-06-16T23:28:37","date_gmt":"2025-06-17T06:28:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=576205"},"modified":"2025-07-09T21:42:07","modified_gmt":"2025-07-10T04:42:07","slug":"data-blueprint-bytes-brews-2025","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/data-blueprint-bytes-brews-2025","title":{"rendered":"The Data Blueprint: Unlocking AI-Driven CX Success Webinar"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Bytes &amp; Brews 2025 Webinar<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>The Data Blueprint: Unlocking AI-Driven CX Success<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Explore how high-quality data serves as the foundation for exceptional AI-powered Experience Orchestration. This event highlights how actionable insights transform data into seamless, personalised journeys while emphasising the importance of ethical data management and transparency.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<em>07\/02\/2025 1:00 PM SGT | 10:30 AM IST | 3:00 PM AEST<\/em><\/p>\n<p><em>Duration: 1 hour<\/em>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"content-sub-heading h3\">Unlock Data-Driven Experience Orchestration<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Join us to explore how high-quality data is essential for AI-powered experience orchestration. Learn to transform data into personalised journeys, emphasising ethical management and transparency.<\/p>\n<p>Key insights include:<\/p>\n<ul>\n<li>How to transform data into AI-powered, scalable CX solutions<\/li>\n<li>Strategies for ethical data management and trust-building in AI systems<\/li>\n<li>Best practices for leveraging data insights to drive personalisation customer satisfaction<\/li>\n<\/ul>\n<p>Whether you\u2019re looking to modernise your strategy or deepen your understanding of data-driven CX, this virtual event will equip you with the necessary tools and knowledge to elevate your experience orchestration.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-sg\/events\/bytes-and-brews-asia\"><strong>Learn More about Bytes &amp; Brew \u2192<\/strong><\/a><\/p>\n<p><script type=\"text\/javascript\">\n_linkedin_partner_id = \"7902\";\nwindow._linkedin_data_partner_ids = window._linkedin_data_partner_ids || 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch Now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch Now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;565120&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Shivanu Shukla<\/strong><br \/>\nPrincipal Advisor, CX<br \/>\nTwimbit<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;577262&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Louis Teoh<\/strong><br \/>\nRegional Director, Commercial Operations &amp; Strategy<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] Bytes &amp; Brews 2025 Webinar [\/vc_column_text][vc_column_text css=&#8221;&#8221;] The Data Blueprint: Unlocking AI-Driven CX Success [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Explore how high-quality data serves as the foundation for exceptional AI-powered Experience Orchestration. This event highlights how actionable insights transform data into seamless, personalised journeys while emphasising the importance of ethical data management and transparency.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]07\/02\/2025 1:00 [&hellip;]<\/p>\n","protected":false},"author":1158,"featured_media":577587,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-576205","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice"],"acf":{"meta_title":"The Data Blueprint: Unlocking AI-Driven CX Success","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"07\/01\/2025 10:00 pm","w_edate":"07\/01\/2025 11:00 pm","w_scope":"single","w_single_timezone":"JULY 2, 2025 AT 1PM SGT | 10:30AM IST | 3:00PM AEST","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Thank you for watching! Curious about the current state of CX in APAC? <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/state-of-cx-asia-pacific?utm_source=video&#038;utm_medium=webinar&#038;utm_campaign=0-0-asc-en-0-0-0\">Click here<\/a>.<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/aWCIlKxbPSg\" width=\"560\" height=\"314\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":568545,"post_author":"952","post_date":"2025-04-22 22:46:06","post_date_gmt":"2025-04-23 05:46:06","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h1>A comprehensive guide to Genesys Cloud AI<\/h1>\r\n[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F1bd4526ffedd0d64%2Foriginal%2FGC-AI-Overview.pdf|title:Get%20the%20guide|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"top\"][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h3>Gain the competitive edge you need with Genesys Cloud AI<\/h3>\r\nCustomer and employee expectations are changing. To remain competitive, businesses need the ability to innovate and easily adapt to these shifting demands. Our AI-powered Genesys Cloud\u2122 platform can help you transform those experiences now \u2014 and into the future.\r\n\r\nThis guide offers a clear and high-level overview of Genesys Cloud AI to help you gain more visibility into how our models are trained, how data is used and secured, and our stance on AI ethics. We\u2019ll answer common questions and share some additional resources and insights into how some Genesys customers are using AI to gain a competitive advantage.[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F1bd4526ffedd0d64%2Foriginal%2FGC-AI-Overview.pdf|title:Get%20the%20guide|target:_blank\"][vc_column_text el_class=\"mt-2\"][\/vc_column_text][\/vc_column][vc_column width=\"5\/12\"][component_card card_header=\"enabled\" background_color=\"bgc-white\" card_header_type=\"html\" card_header_html=\"JTNDaDMlMjBjbGFzcyUzRCUyMm1iLTAlMjIlM0UlM0NpJTIwY2xhc3MlM0QlMjJmYWslMjBmYS1nZW4tc3RhciUyMHRleHQtd2hpdGVpY29uLXNpemUtcmVndWxhciUyMiUyMGFyaWEtaGlkZGVuJTNEJTIydHJ1ZSUyMiUzRSUzQyUyRmklM0UlMjBPdmVydmlldyUzQyUyRmgzJTNF\"]\r\n<ul class=\"text-24\">\r\n \t<li>Why Genesys Cloud AI?<\/li>\r\n \t<li>FAQs about Genesys Cloud AI<\/li>\r\n \t<li>Genesys AI resources and support<\/li>\r\n<\/ul>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][related_posts][\/vc_column][\/vc_row][\/vc_section]","post_title":"A comprehensive guide to Genesys Cloud AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"comprehensive-guide-to-genesys-cloud-ai","to_ping":"","pinged":"","post_modified":"2025-04-22 22:46:56","post_modified_gmt":"2025-04-23 05:46:56","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=568545","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":557722,"post_author":"952","post_date":"2025-02-01 19:14:16","post_date_gmt":"2025-02-02 03:14:16","post_content":"","post_title":"Genesys Cloud AI Experience 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