{"id":555856,"date":"2025-02-09T16:15:13","date_gmt":"2025-02-10T00:15:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=555856"},"modified":"2025-03-12T23:18:26","modified_gmt":"2025-03-13T06:18:26","slug":"migrating-acd-chat-to-web-messaging","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/migrating-acd-chat-to-web-messaging","title":{"rendered":"Workshop: Migrating ACD Chat to Web Messaging"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"text-orange\">Utilisation and Adoption Workshop Series<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"h2\">Unlock the Future of Digital Customer Engagement: Migrating ACD Chat to Web Messaging<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_single_image][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">Ready to elevate your Digital CX? Discover the transformative benefits of migrating your ACD Chat applications to Genesys Cloud Web Messaging. Join our exclusive workshop to learn how this powerful tool can enhance the way your customers interact with your business.<\/p>\n<p>With the upcoming deprecation of Genesys ACD Web Chat, it&#8217;s time to explore the enhanced capabilities of Genesys Cloud Web Messaging. Throughout the workshop, you will learn<strong>:<\/strong><\/p>\n<ul>\n<li><strong>Asynchronous conversations<\/strong>, customers can return and resume where they left off<\/li>\n<li><strong>Unified agent and supervisor experience<\/strong> across all Genesys Cloud messaging channels<\/li>\n<li><strong>Inbound and outbound image attachments<\/strong><\/li>\n<li><strong>Basic and customized Messenger configuration and deployment<\/strong> in the Genesys Cloud Admin User Interface<\/li>\n<\/ul>\n<p>Register now and get ready to transform your CX with Genesys Cloud Web Messaging!<\/p>\n<p><em>*Starting June 11, 2025, Genesys will no longer support ACD Web Chat v2 in Genesys Cloud,\u00a0which is available to customers via all its corresponding Chat Widget versions.\u00a0This is further to the deprecation of ACD Web Chat v1, that was announced earlier. See\u00a0<a title=\"Opens the Deprecation: Removal of ACD web chat (version 1) article\" href=\"https:\/\/help.genesys.cloud\/?p=324189\">Deprecation: Removal of ACD web chat (version 1)<\/a>.\u00a0All existing customers are encouraged to migrate to Web Messaging and Messenger.<br \/>\n<\/em>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgxTQAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856?thankyou=555856&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"555856\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span 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conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h3\" style=\"text-align: center;\">Meet the Speakers<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;555858&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>John Sunder<\/strong><br \/>\nSr. Technical Account Manager<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;556603&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Fegy Simon<\/strong><br \/>\nSr. Technical Account Manager<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Utilisation and Adoption Workshop Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Unlock the Future of Digital Customer Engagement: Migrating ACD Chat to Web Messaging [\/vc_column_text][vc_single_image][vc_column_text css=&#8221;&#8221;] Ready to elevate your Digital CX? Discover the transformative benefits of migrating your ACD Chat applications to Genesys Cloud Web Messaging. Join our exclusive workshop to learn how this powerful tool [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":556630,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-555856","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"02\/24\/2025 9:00 pm","w_edate":"02\/24\/2025 10:00 pm","w_scope":"single","w_single_timezone":"25 February 2025 (13:00 PM SGT | 16:00 PM AEDT | 10:30 AM IST)","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Thanks for registering. You\u2019re all set! Feel free to share <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/migrating-acd-chat-to-web-messaging\">this link<\/a> with your colleagues so they can join the workshop too!<\/p>\n<p>Check your email inbox for details to join the workshop. If your email doesn\u2019t show up in a few minutes, make sure you check your junk or spam folder. Please add @email.genesys.com and @on24event.com to your safe sender list to ensure successful email delivery of all communications about this event.<\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":476869,"post_author":"316","post_date":"2023-05-14 20:05:20","post_date_gmt":"2023-05-15 03:05:20","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">1\/3 Bitesize webinar series\u2026 Digital channels: guide to success!<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>A PRACTICAL GUIDE TO WEB MESSAGING<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<h3>Make it easy for your customers to engage 24\/7<\/h3>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]When you\u2019re ready to add digital channels to your customer engagement, web messaging is a great place to start. It\u2019s easy to deploy and customise. And you don\u2019t need to call on IT for much help. Best of all, it gives customers the control they want and expect \u2013 with 24\/7 access to your business.\r\n\r\nJoin this bitesize webinar and learn how to:\r\n<ul>\r\n \t<li>Design messaging conversations that build knowledge of your customers\u200b<\/li>\r\n \t<li>Introduce bots to lighten agent workloads<\/li>\r\n \t<li>Use artificial intelligence to deepen your understanding of customer journeys<\/li>\r\n \t<li>Personalise customer journeys<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_column_text]In this series of bitesize webinars we\u2019ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.\r\n\r\nRegister for the rest of the series:\r\n\r\n<strong>15 June:<\/strong> A practical guide to messaging apps \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-messaging-apps\">learn more<\/a>\r\n<strong>22 June:<\/strong> A practical guide to mastering bots \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-mastering-bots\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register now\" cta_button=\"Register Now!\" ar_status=\"Event\" cms_hold=\"RG\" cid_id=\"7014X000002mlfuQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"394257\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Carl Jones<\/strong>\r\nDirector Digital &amp; AI, APAC\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"477067\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Julian Tass<\/strong>\r\nPrincipal Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"A practical guide to web messaging","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"a-practical-guide-to-web-messaging","to_ping":"","pinged":"","post_modified":"2023-05-17 20:33:30","post_modified_gmt":"2023-05-18 03:33:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=476869","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":537706,"post_author":"657","post_date":"2024-09-17 09:03:05","post_date_gmt":"2024-09-17 16:03:05","post_content":"","post_title":"Practical guide to mastering SMS and messaging apps","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"practical-guide-to-web-messaging","to_ping":"","pinged":"","post_modified":"2025-12-16 23:35:50","post_modified_gmt":"2025-12-17 07:35:50","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=537706","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":152702,"post_author":"307","post_date":"2019-06-12 23:41:08","post_date_gmt":"2019-06-13 06:41:08","post_content":"","post_title":"Drive more sales through your website","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"drive-more-sales-through-your-website","to_ping":"","pinged":"","post_modified":"2025-05-08 07:20:42","post_modified_gmt":"2025-05-08 14:20:42","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=152702","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":396780,"post_author":"844","post_date":"2021-09-26 09:00:08","post_date_gmt":"2021-09-26 16:00:08","post_content":"[vc_section full_width=\"stretch_row\"][vc_row][vc_column][vc_column_text]Customers expect more from their interactions with your brand. They\u2019re more tech-savvy and have easy access to a wide range of messaging apps and digital tools. And they don\u2019t think twice about interacting with a bot to solve their issues.\r\n\r\nAt the same time, they have less patience for more traditional brand-to-consumer interactions. They know there are alternatives; they won\u2019t wait endlessly for the next available agent. And they\u2019ll become frustrated if they\u2019re put on hold for too long.\r\n\r\nThe\u00a0widespread\u00a0use of\u00a0social\u00a0messaging apps like Facebook Messenger and Twitter Direct Messages has\u00a0set the bar for\u00a0a\u00a0richer,\u00a0more\u00a0convenient\u00a0level of\u00a0conversational\u00a0experiences.\u00a0Today\u2019s consumers expect the same level of\u00a0interactions with brands\u00a0on any digital channel. What\u2019s more, they expect you to know who they are and how they\u2019ve interacted with you in the past. And they want you to address their individual needs across touchpoints with your brand.\r\n\r\nTo remain competitive, you must adapt to these higher standards\u00a0in online customer expectations.\r\n\r\n<strong>Next-Generation Web Chat<\/strong>\r\n\r\nTraditional web chat experiences are underwhelming. The new Web Messaging for the Genesys Cloud\u2122 platform solves this, taking web chat experiences to the next level. Your business will be empowered to establish rich, interactive asynchronous conversations that persist over time, modernising the experiences you offer and fulfilling customer expectations.\r\n\r\nGenesys Web Messaging puts end users in control. They can engage with businesses, day or night, and continue conversations at their own pace \u2014 without having to wait in a queue for the next available agent. Brands have a constant presence and customers receive a heightened experience through the combination of a chatbot, agent and rich-media-based engagement.\r\n\r\nAnd employees are happier, too. According to Forrester, <a href=\"https:\/\/www.forrester.com\/report\/The+Case+For+Asynchronous+Messaging+Apple+Business+Chat+Messenger+WhatsApp\/RES157795\" target=\"_blank\" rel=\"noopener\">asynchronous messaging also allows agents to be more efficient<\/a>, with a 15-30% productivity gain. When employees are less stressed handling customer inquiries, agent engagement improves. And that enhances communication with customers and improves FCR.\r\n\r\nAny business administrator can author and configure Genesys Web Messaging, on any website, using an intuitive visual interface; there\u2019s no need to involve IT.\r\n\r\nAnd, with the proactive nature of\u202fGenesys\u202fPredictive Engagement, you\u2019ll never miss a chance to offer your customers a delightful web messaging experience \u2014 and that will optimise online conversion opportunities. Get a full view of the customer journey to ensure your agents can offer a more contextual and personalised experience.\r\n<h3>Benefits for Customers:<\/h3>\r\n<strong>More Convenient Conversations<a href=\"https:\/\/www.genesys.com\/media\/GIF-Web-Messaging-Customer-experience1.gif\"><img class=\"alignright size-full wp-image-393279\" src=\"https:\/\/www.genesys.com\/media\/GIF-Web-Messaging-Customer-experience1.gif\" alt=\"\" width=\"299\" height=\"498\" \/><\/a><\/strong>\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-sg\/eight-benefits-of-using-web-messaging-software\">With web messaging, customers can reach out to businesses at any time<\/a> \u2014 no need to stay on the website or wait in line for the next available agent. Customers can ask questions and receive help from bots. They can pause and resume conversations at their own pace and across devices, without ever losing sight of previous conversations. This frees them from having to start conversations from the beginning every time they reach out.\r\n\r\n<strong>Personalised, Rich Conversations<\/strong>\r\n\r\nImprove customer experience by sharing images for better context and leveraging quick replies for faster resolutions. Rich messaging frees customers from needing to type long messages. In-app previews, file validation, emojis and animated gifs help you create smoother experiences[\/vc_column_text][vc_column_text css=\".vc_custom_1628632564880{padding-top: 20px !important;}\"]\r\n<h3>Benefits for Agents:<\/h3>\r\n<strong>Empowered Agents<\/strong>\r\n\r\nWith a wealth of customer information at their fingertips, such as customer web history, customer journey context and customer profiles, agents know exactly who they\u2019re talking to, get straight to the point and provide better customer experiences.\r\n\r\n<strong>Connected Experiences<\/strong>\r\n\r\nWith the ability to follow up during the entire customer lifecycle, even when customers aren\u2019t online, agents can offer fully connected experiences that replace fragmented, frustrating strings of interactions.[\/vc_column_text][vc_single_image image=\"393280\" css=\".vc_custom_1628699154683{padding-top: 15px !important;padding-bottom: 20px !important;}\" si_max_width=\"85%\"][vc_column_text]\r\n<h3>Benefits for Admins:<\/h3>\r\n<strong>Easy to Deploy and Customise<\/strong>\r\n\r\nWith one-click publishing, admins can customise and deploy different variations of Genesys Web Messaging, allowing them to quickly react to changing business needs \u2014 without needing to involve IT.\r\n\r\n<strong>Offer a 24\/7 Online Presence<\/strong>\r\n\r\nThe asynchronous nature of Genesys Web Messaging enables admins to improve the customer experience on their websites by offering customers the option to self-serve at any time with a bot. They can also choose to schedule a callback when the next available live agent is free.[\/vc_column_text][vc_single_image image=\"393281\" onclick=\"zoom\" si_max_width=\"85%\" css=\".vc_custom_1628699285844{padding-top: 15px !important;padding-bottom: 20px !important;}\"][vc_column_text]Asynchronous conversations are now the way forward. In a digital-first world, where everything is just a click away, everyone has the freedom to start, pause and resume conversational messaging on their own terms. Businesses must meet these new expectations by connecting with their customers on more human levels that put empathy at the centre of each interaction.\r\n\r\nGenesys Web Messaging gives customers exactly the experience they want \u2014 at exactly the right time \u2014 ensuring they feel known, heard and understood.\r\n\r\nLearn more about <a href=\"https:\/\/www.genesys.com\/en-sg\/capabilities\/live-chat-software?ost_tool=blog&amp;ost_campaign=apac_lg-en_cl-lp\" target=\"_blank\" rel=\"noopener\">Genesys Web Messaging<\/a> online and download our <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/practical-guide-to-web-messaging?ost_tool=blog&amp;ost_campaign=apac_lg-en_cl-lp\" target=\"_blank\" rel=\"noopener\">practical guide<\/a> today.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Boost the Web Chat Experience with Genesys Web Messaging","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"boost-the-web-chat-experience-with-genesys-web-messaging","to_ping":"","pinged":"","post_modified":"2022-12-20 15:47:03","post_modified_gmt":"2022-12-20 23:47:03","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/blog\/post\/boost-the-web-chat-experience-with-genesys-web-messaging","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"toggle_exceed_chat":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856\/revisions"}],"predecessor-version":[{"id":561305,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/555856\/revisions\/561305"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/556630"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=555856"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=555856"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=555856"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=555856"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=555856"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=555856"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=555856"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=555856"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=555856"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=555856"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=555856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}