{"id":542655,"date":"2024-10-21T19:30:50","date_gmt":"2024-10-22T02:30:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=542655"},"modified":"2024-10-21T19:30:50","modified_gmt":"2024-10-22T02:30:50","slug":"large-enterprises-and-outsourcers-going-big-with-genesys-cloud","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/large-enterprises-and-outsourcers-going-big-with-genesys-cloud","title":{"rendered":"Large enterprises and outsourcers Going big with Genesys Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1718633767899{margin-bottom: 10px !important;}&#8221;]<\/p>\n<p class=\"pre_h1\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1728665375892{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h1 class=\"h2\">Large enterprises and outsourcers: Going big<br \/>\nwith Genesys Cloud<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Essential best practices for managing large, complex global operations[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AfpfQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/542655?thankyou=542655&page_type=webinars&page_attr=Video%3BBest%20Practice%3BCustomer\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/542655\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/542655\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"542655\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option 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form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Standard\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Large enterprises and outsourcers face unique challenges when managing complex, multi-region operations. With digital transformation initiatives failing to deliver expected outcomes for many, it\u2019s crucial to adopt a solution that accelerates growth, innovation and transformation \u2014 without adding complexity.<\/p>\n<p>Join Genesys experts to explore what\u2019s new, what\u2019s on the horizon and key best practices for addressing critical use cases in large, complex global operations across multi-region, multi-organisation environments.<\/p>\n<p>During the session, you\u2019ll also hear from <strong>DeJon Gaines, CIO of Customer Experience Management at Conduent<\/strong>, a leading outsourcer. He\u2019ll share how they\u2019ve leveraged the Genesys Cloud\u2122 platform to consolidate systems, reduce technical debt and maintain consistent, scalable global operations with effective guardrails.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-20\">Watch the session now and gain insights on:<\/h3>\n<ul>\n<li>How to standardise your customer experience platforms across multiple regions<\/li>\n<li>The role of AI in powering better customer self-service, routing and outcomes<\/li>\n<li>Best practices for managing large, complex global operations<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/300x300-DeJon-Gaines.png\" alt=\"DeJon Gaines\" ><\/div><div class=\"details\"><p class=\"name h5\">DeJon Gaines<\/p><p class=\"info\">CIO, Customer Experience Management, Conduent<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/300x300-Zach-Brettnacher.png\" alt=\"Zach Brettnacher\" ><\/div><div class=\"details\"><p class=\"name h5\">Zach Brettnacher<\/p><p class=\"info\">VP, Product Management, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/300x300-Jeff-Wise.png\" alt=\"Jeff Wise\" ><\/div><div class=\"details\"><p class=\"name h5\">Jeff Wise<\/p><p class=\"info\">VP, Product Management, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/300x300-Jason-Alley-1.png\" alt=\"Jason Alley\" ><\/div><div class=\"details\"><p class=\"name h5\">Jason Alley<\/p><p class=\"info\">Senior Director, Product Marketing, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1718633767899{margin-bottom: 10px !important;}&#8221;] On-demand webinar [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1728665375892{margin-bottom: 20px !important;}&#8221;] Large enterprises and outsourcers: Going big with Genesys Cloud [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Essential best practices for managing large, complex global operations[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Large enterprises and outsourcers face unique challenges when managing complex, multi-region operations. With digital transformation initiatives failing [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14902,14904],"tax_bundle":[],"tax_contenttheme2":[16139,18481],"tax_capability_sitewide":[],"tax_products_programs":[17548],"tax_buying_job":[16651,16717],"tax_buyer_persona":[16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079],"class_list":["post-542655","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","webinar_type-customer","tax_priority-54","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg","tax_contenttheme2-improve-customer-experience-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-2-solution-exploration-en-sg","tax_buying_job-job-4-supplier-selection-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg","tax_content_type-video-en-sg"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"enable_external_utm":false,"enable_ab_test":false,"add_to_global_events":false,"meta_title":"","meta_description":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_tycontent":"","next_steps_type":"default","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":379804,"post_author":"316","post_date":"2021-06-01 09:38:28","post_date_gmt":"2021-06-01 16:38:28","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\" vib=\"enable\" css=\".vc_custom_1726100781974{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1>Supercharge your outsourcing capabilities for exceptional experiences<\/h1>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23demo|title:Get%20a%20demo\" secondary_cta=\"url:https%3A%2F%2Fgenesys.my.site.com%2FGenesysPartner%2FpartnerNewUserRegistration%3FpageType%3Das|title:Become%20a%20partner|target:_blank\" css=\".vc_custom_1726107625257{margin-top: 2rem !important;}\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_hidden-md vc_hidden-sm vc_hidden-xs\"][vc_single_image image=\"536668\" alignment=\"center\" css=\"\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2>Deliver unmatched BPO service with an industry-first innovation platform<\/h2>\r\nInnovation continues to be imperative for Business Process Outsourcers today. The rapid rise of AI has magnified this need, driving BPOs to urgently reduce costs, boost agility, and scale new services effortlessly.\r\n\r\nWith Genesys, you can build a platform that accelerates your customers\u2019 digital transformation and AI adoption. Seamlessly scale with outcome-driven solutions and set the standards for delivering unique, scalable experiences.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][videolightbox gb_format=\"image_play\" gb_align=\"align-center\" gb_link=\"https:\/\/www.youtube.com\/embed\/IBQGmdxkaWQ?si=ZPlAcJSopMXdXlx_\" gb_img=\"492900\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-lg-offset-2 vc_col-md-offset-0 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Elevate your customer journey with a true AI-powered experience<\/h3>\r\n<p style=\"text-align: center;\">Deliver exceptional customer experiences with an innovative CX platform, designed to elevate your\r\nBPO operation. Empower agents with integrated tools for faster, more efficient interactions across multiple channels, delivering personalised and seamless customer journeys.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card background_color=\"bgc-lgray\"]\r\n<h3 class=\"h5\">Streamline operations with native AI capabilities<\/h3>\r\nAutomate high-volume tasks to free your agents for impactful, personalised interactions that drive satisfaction and loyalty. Scale your operations quickly and efficiently to meet fluctuating demand with a flexible, pay-as-you-go model.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-lgray\"]\r\n<h3 class=\"h5\">Improve service quality at scale<\/h3>\r\nEmpower your agents with the best tools at their fingertips. Equip them with auto-summarisation and next-best actions for proactive engagement. Monitor interaction quality in real-time and continuously elevate your service standards. [\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-lgray\"]\r\n<h3 class=\"h5\">Revolutionise your CX ecosystem<\/h3>\r\nMaximise technology investments for exceptional experiences. Seamlessly integrate your contact centre with essential business systems. Use open APIs and integrations to accelerate your go-to-market strategy and achieve faster time-to-value. [\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-lg-offset-2 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Scale with confidence through a cloud-native platform<\/h2>\r\n<p style=\"text-align: center;\">Growth is the key to success. Business process and CX outsourcers need a seamless agile solution to stay competitive. With the Genesys cloud-native infrastructure, you can meet fluctuating demands swiftly, onboard new clients with ease, and tactically expand teams without lofty investments. Whether you\u2019re navigating peak season surges or exploring new markets, our solutions offer the flexibility and reliability you need to grow confidently.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Make support and uptime reliable<\/h3>\r\nClients require constant availability. Ensure reliable access with 24\/7 customer service, advanced troubleshooting, and comprehensive Service-Level Agreements (SLAs).\r\n\r\nAn auto-scaling microservice architecture also enables you to handle demanding workloads, busy seasons, and business growth effortlessly. Focus on the interactions that truly matter and maintain smooth operations during peak times, backed up by a 100% credit guarantee for maximum availability and reliability.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Robust security, compliance, and data privacy<\/h3>\r\nMaintaining top-tier security means ensuring your BPO meets global regulatory standards. Genesys achieves this with a defense in-depth strategy, featuring multiple layers of security mechanisms and GDPR-compliant measures.\r\n\r\nSafeguard customer and business data across all operations with external penetration testing, attack defense automation, and TLS\/AES-256 encryption. Maintain privacy and security while delivering exceptional service.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Anticipate and exceed client needs from day one<\/h3>\r\nEquip your agents, supervisors, and managers with complete visibility across voice, digital, and social channels. Understand customer needs through real-time speech, text, and sentiment analysis. Deliver proactive support on preferred channels with messaging that truly resonates.\r\n\r\nTransition from manual scheduling to predictive analytics for precise short- and long-term planning. Utilise AI-powered forecasting to analyse patterns and trends, allocate resources efficiently, and foresee demand spikes. Elevate customer satisfaction and loyalty by delivering the right level of support at the right time, every time.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Enhance EX for better business outcomes<\/h3>\r\nEmpower your team with a unified platform that fuels their success. Leverage AI-powered evaluation to pinpoint employee performance patterns and knowledge gaps.\r\n\r\nDrive continuous growth through personalised learning paths and gamified challenges. Enable employees to track their progress easily on eLearning assignments, coaching sessions, and performance metrics. Cultivate a supportive company culture that promotes a sense of purpose, enhances retention, and drives unparalleled performance.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" background_color=\"bgc-lgray\" media=\"550264\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-sg%2Fresources%2Fai-bpo-of-the-future|title:Get%20the%20whitepaper|target:_blank\"]\r\n<h3>AI BPO of the Future<\/h3>\r\n<h5>Transforming BPOs in an AI world<\/h5>\r\nDiscover how AI is transforming the BPO industry \u2014 boosting efficiency, cutting costs, and driving innovation. Get your roadmap to becoming an AI-native enterprise.[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row equal_height=\"yes\"][vc_column offset=\"vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">See what our customers have to say<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card media_size=\"thumbnail\" background_color=\"bgc-lgray\" card_design=\"mini\" media=\"536688\" cta=\"url:%2Fen-sg%2Fcustomer-stories%2Fprobe-group|title:View%20story|target:_blank\"]\r\n<p class=\"text-24 mb-2\">\u201cGenesys Cloud is a big winner for us. The platform gets better every year. There are more and more enhancements, and that\u2019s the evolution of cloud-based tech. I think we\u2019ve had a very fruitful relationship with Genesys, which will continue to grow.\u201d<\/p>\r\n\u2014 Rohan Khanna, GM Technology, Innovation and Projects, Probe Group[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card media_size=\"thumbnail\" background_color=\"bgc-lgray\" card_design=\"mini\" media=\"536689\" cta=\"url:%2Fen-sg%2Fcustomer-stories%2Fhexaware|title:View%20story|target:_blank\"]\r\n<p class=\"text-24 mb-2\">\u201cAs an all-in-one solution, Genesys Cloud offers a simplified user interface. This has enabled us to train our staff more efficiently, which has led to a 7\u20139% service level increase.\u201d<\/p>\r\n\u2014 Kalpesh Gandhi, VP of OCX Service Delivery, Hexaware[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card media_size=\"thumbnail\" background_color=\"bgc-lgray\" card_design=\"mini\" media=\"536706\" cta=\"url:%2Fen-sg%2Fcustomer-stories%2Fmaximus|title:View%20story|target:_blank\"]\r\n<p class=\"text-24 mb-2\">\u201cAs a BPO, it\u2019s vital we provide a consistently great experience to our clients\u2019 end customers, while bringing in the project on time and within budget. Genesys gives us that certainty.\u201d<\/p>\r\n\u2014 Angela Kovach, Vice President of Cloud Technology, Maximus[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-lg-offset-2 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Deliver unified and seamless experiences on a single platform<\/h3>\r\n<p style=\"text-align: center;\">Crafting a seamless and unified experience is a balancing act between security and personalisation. By investing in an all-in-one cloud platform with API-first architecture, you can take that first step to achieve intended scaling with your BPO needs.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fcall-centre-software|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Call centre software<\/h3>\r\nSimplify customer engagement across all channels and manage it all in one place.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fagent-copilot|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Agent Copilot<\/h3>\r\nEmpower customer service agents with real-time AI assistance for enhanced efficiency and quality in customer interactions.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fintegrations-apps|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Integrations and apps<\/h3>\r\nRealise cost savings with customisable infrastructure and easy-to-integrate third-party app integrations.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fai-and-automation|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Artificial intelligence (AI)<\/h3>\r\nAdding AI in the call centre can automate workflows and conversations, enable smart personalisation and improve efficiency.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fwem-workforce-engagement-management|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Workforce engagement management (WEM)<\/h3>\r\nUnderstand the complete agent experience with an integrated workforce environment.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fautomated-routing|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Predictive routing<\/h3>\r\nAutomate universal queues to support customers with the right resource or agent.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Femployee-performance-management-tools|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Employee performance management tools<\/h3>\r\nManage employee development with tools for learning, training, performance management, gamification, and coaching.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fwem-workforce-engagement-management|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Workforce forecasting and scheduling<\/h3>\r\nLeverage AI-powered resource management for accurate forecasting and scheduling.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\" cta_style=\"text\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fwork-automation-and-task-routing|title:Learn%20more|target:_blank\"]\r\n<h3 class=\"h5 text-graphite\">Work automation<\/h3>\r\nAutomate workflows and eliminate backlogs with configurable, intelligent task routing.[\/icon_list][\/vc_column][\/vc_row][vc_row][vc_column][component_button content_alignment=\"text-center\" primary_cta=\"url:%2Fen-sg%2Fcapabilities|title:All%20capabilities|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-lg-offset-2 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Trusted by leading BPOs around the world<\/h3>\r\n<p style=\"text-align: center;\">Empower your employees with omnichannel capabilities to exceed customer expectations.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_logo_grid=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/5\"][vc_single_image image=\"366375\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" link=\"\/customer-stories\/probe-group?cmslangsource=en-sg\"][\/vc_column][vc_column width=\"1\/5\"][vc_single_image image=\"533752\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" css=\"\" link=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/hexaware\"][\/vc_column][vc_column width=\"1\/5\"][vc_single_image image=\"520968\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" css=\"\" link=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rainmaker\"][\/vc_column][vc_column width=\"1\/5\"][vc_single_image image=\"482282\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" css=\"\" link=\"https:\/\/www.genesys.com\/customer-stories\/lighthouse-works\"][\/vc_column][vc_column width=\"1\/5\"][vc_single_image image=\"501421\" alignment=\"center\" onclick=\"custom_link\" img_link_target=\"_blank\" css=\"\" link=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/maximus\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\">Related resources<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=\"gutter-small\" equal_height=\"yes\"][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"demo\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Redefine your customer service with your partner for success<\/h2>\r\nExperience the future of customer service with Genesys. Elevate operational efficiency, seamlessly unify your systems, and deliver exceptional customer experiences. Accelerate your business growth by exceeding evolving client expectations.\r\n\r\nSchedule a demo today to discover how Genesys can transform your customer interactions and drive superior outcomes.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform form_action=\"inline\" cta_button=\"Get a demo\" form_type=\"hot\" ar_status=\"Hot Lead\" cta_header=\"\" cid_id=\"7010d000001KeaxAAC\" target=\".thank-you\"][vc_column_text el_class=\"thank-you\"]\r\n<h3>Thank you for your interest.<\/h3>\r\nWe'll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Business Process Outsourcing (BPO)","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"business-process-outsourcing","to_ping":"","pinged":"","post_modified":"2024-12-03 19:31:03","post_modified_gmt":"2024-12-04 03:31:03","post_content_filtered":"","post_parent":146483,"guid":"https:\/\/www.genesys.com\/?page_id=379804","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":437058,"post_author":"932","post_date":"2022-06-21 23:42:27","post_date_gmt":"2022-06-22 06:42:27","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row gap=\"10\" equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1764732015750{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-white text-black\">It's demo time!<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform form_p_target=\"custom\" cta_button=\"Watch now\" cta_header=\"Watch\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]The Genesys Cloud\u2122 platform is a seamless, all-in-one contact centre solution that allows you to power deeply connected experiences, but don't just take our word for it. 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