{"id":538729,"date":"2024-09-22T15:36:56","date_gmt":"2024-09-22T22:36:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=538729"},"modified":"2024-09-22T15:38:09","modified_gmt":"2024-09-22T22:38:09","slug":"redefining-cx-for-the-age-of-ai","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/redefining-cx-for-the-age-of-ai","title":{"rendered":"Redefining CX for the age of AI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-orange\">On-demand<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Redefining CX for the age of AI<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>What our research and experts say about the path ahead\u200b<\/strong>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Artificial intelligence (AI) is transforming customer experience (CX) and is quickly becoming critical for industry leaders. The latest report, &#8220;<em><a class=\"text-orange\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/customer-experience-in-the-age-of-ai\">Customer experience in the age of AI<\/a><\/em>&#8221; by Genesys, reveals that <strong>over 80% of CX leaders consider AI to be a key driver of their organisation\u2019s future success<\/strong>. Without AI, businesses risk falling behind, losing customers and disengaging employees.<\/p>\n<p>Join us to gain valuable insights from the report and hear from three industry experts as they share their knowledge on how AI is reshaping the CX landscape.<\/p>\n<p><strong><span class=\"TextRun SCXW225404516 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW225404516 BCX8 text-orange\">Don\u2019t miss out \u2014 watch to explore:<\/span><\/span><\/strong><span class=\"EOP SCXW225404516 BCX8 text-orange\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>How leading CX professionals are harnessing the benefits of AI<\/li>\n<li>Proven strategies for overcoming the challenges of AI integration<\/li>\n<li>The future of AI in enhancing both customer and employee experiences<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<hr \/>\n<p><b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container 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value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option 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required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Standard\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Meet the speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;534247&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">R &#8220;Ray&#8221; Wang<\/strong><br \/>\nPrincipal Analyst and Founder\u200b<br \/>\nConstellation Research<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;534249&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Aron Meyer<\/strong><br \/>\nDigital Workplace Solutions Architect<br \/>\nUnisys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;495867&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Brett Weigl<\/strong><br \/>\nSVP, AI Product Management<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;534479&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b class=\"text-orange\">Greg Thomas<br \/>\n<\/b>Senior Director, Thought Leadership<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] On-demand [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Redefining CX for the age of AI [\/vc_column_text][vc_column_text css=&#8221;&#8221;]What our research and experts say about the path ahead\u200b[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Artificial intelligence (AI) is transforming customer experience (CX) and is quickly becoming critical for industry leaders. The latest report, &#8220;Customer experience in the age of AI&#8221; by Genesys, reveals that over [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":535938,"template":"","tax_priority":[],"tax_contenttheme":[14902,14903],"tax_bundle":[15268],"tax_contenttheme2":[18481],"tax_capability_sitewide":[16201],"tax_products_programs":[16477,17548],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-538729","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-analyst","webinar_type-customer","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg","tax_bundle-genesys-ai-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_products_programs-genesys-ai-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_content_type-video-en-sg"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":487501,"post_author":"853","post_date":"2023-08-15 23:18:01","post_date_gmt":"2023-08-16 06:18:01","post_content":"","post_title":"Five ways leading brands use AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"five-ways-leading-brands-use-ai","to_ping":"","pinged":"","post_modified":"2025-07-09 00:24:37","post_modified_gmt":"2025-07-09 07:24:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/five-ways-leading-brands-use-ai","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":509768,"post_author":"853","post_date":"2024-03-17 19:45:07","post_date_gmt":"2024-03-18 02:45:07","post_content":"","post_title":"How to build your business case for AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"how-to-build-your-business-case-for-ai","to_ping":"","pinged":"","post_modified":"2025-12-22 17:58:06","post_modified_gmt":"2025-12-23 01:58:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/how-to-build-your-business-case-for-ai","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":523646,"post_author":"316","post_date":"2024-06-12 20:17:36","post_date_gmt":"2024-06-13 03:17:36","post_content":"","post_title":"The Genesys Cloud AI progressive adoption model","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-genesys-cloud-ai-progressive-adoption-model","to_ping":"","pinged":"","post_modified":"2024-06-20 21:44:59","post_modified_gmt":"2024-06-21 04:44:59","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/the-genesys-cloud-ai-progressive-adoption-model","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":538725,"post_author":"692","post_date":"2024-09-18 20:24:20","post_date_gmt":"2024-09-19 03:24:20","post_content":"[vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"form\" css=\".vc_custom_1762461657578{background-image: url(https:\/\/www.genesys.com\/media\/section_background-ai-2-hidef.png?id=602259) !important;}\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1>\u201cCustomer experience in the age of AI\u201d<\/h1>\r\nIn CX, AI is a long game: Go beyond the hype and turn AI into <br class=\"d-none d-xl-block\">a competitive advantage[\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][mktoform cta_button=\"Get the report\" ar_status=\"Asset\" remove_bg=\"yes\" cid_id=\"7014X000003AfFaQAK\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>We surveyed 1,000 CX leaders and found that:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">83%<\/p>\r\nbelieve AI will be a clear differentiator for them in the future[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">59%<\/p>\r\nexpect that adopting AI in customer experience will lead to increased customer loyalty and lifetime value[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">70%<\/p>\r\nreport that AI is helping their journeys feel more empathetic to the customer[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">69%<\/p>\r\nsay their organisation has a plan for Ethical AI deployments[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>The new frontier of customer experience<\/h2>\r\nArtificial intelligence spots behaviours, groups them into segments and surfaces history so you can act at the right moment to raise satisfaction and retention.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_single_image image=\"602262\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">AI is transforming customer experience<\/h3>\r\nArtificial intelligence (AI) is redefining how consumers and business leaders view customer experience (CX) \u2014 and it\u2019s rapidly becoming indispensable.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602263\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">AI as the ultimate CX differentiator<\/h3>\r\nMore than 80% of CX executives believe AI will be a clear differentiator for their organisation in the future and 59% say adopting AI in customer experience will lead to increased customer loyalty and lifetime value. [\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602264\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">The high cost of ignoring AI<\/h3>\r\nThe stark reality is that businesses that fail to weave AI strategies into the fabric of their experience operations risk falling behind competitors, losing customers and demotivating employees.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602265\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Making AI work for customers, employees and business<\/h3>\r\nExplore how to effectively leverage AI in customer experience to benefit your organisation, your employees and your customers.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Highlights:<\/h2>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner width=\"5\/12\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">AI becomes essential to modern customer experience strategies<\/h3>\r\nAI is quickly becoming an indispensable part of a successful CX strategy, underscoring the critical relationship between AI and customer experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">AI drives personalisation and transforms customer journeys<\/h3>\r\nAI is making significant inroads in personalisation and Customer journey analysis, already greatly enhancing the overall AI customer experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">Most firms underuse AI beyond chatbots in CX and EX<\/h3>\r\nAI-powered Chatbots are widely used, but few organisations are leveraging AI\u2019s full potential across the customer and employee experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">AI revolutionises employee experience and service delivery<\/h3>\r\nAI is reshaping the employee experience and transforming how service is delivered.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">CX leaders tackle AI challenges with smart strategies<\/h3>\r\nAI deployments face challenges around data strategy, regulatory uncertainty and employee concerns, but many CX leaders have strategies in place to overcome these.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"603270\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" css=\".vc_custom_1762978922942{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" cta_ratio=\"4\" background_color=\"bgc-lgray\" media=\"604655\"]\r\n<p class=\"text-32 text-graphite\">\u201cCutting down complexity in every possible way will be the biggest boon for AI in the customer experience.\u201d<\/p>\r\n<p class=\"text-16\">Christine \u201cCK\u201d Kerley, a global speaker and consultant on AI and technology<\/p>\r\n[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>CX leaders are using or piloting AI to:<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%23form|title:Get%20the%20report|\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">76%<\/p>\r\npersonalise customer experience[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">72%<\/p>\r\nunderstand pain points in the customer journey[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">65%<\/p>\r\nstreamline the customer journey across channels[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>How CX and AI are reshaping the role of Agents<\/h2>\r\nAs AI takes on mundane tasks, Agents can now focus on higher-value conversations like de-escalation, complex problem-solving and proactive care.\r\n\r\nSolutions like <a href=\"https:\/\/www.genesys.com\/en-sg\/capabilities\/ai-studio\">Genesys Cloud\u2122 AI Studio<\/a> empower teams to design, deploy and refine AI-powered experiences with ease, enabling Agents to collaborate more effectively with automation.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\" el_class=\"p-2 bgc-lgray rounded-lg\"]\r\n<p class=\"text-32\">\u201cAI will allow employees to focus on higher-level strategic things.\u201d<\/p>\r\n<strong>Ray Wang<\/strong>\r\nPrincipal Analyst and Founder at Constellation Research.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" el_class=\"d-none d-md-block\"][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8 vc_col-sm-offset-1\"][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">Comparison of skill importance: Now vs. in five years<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]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[\/vc_raw_js][vc_raw_html 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