{"id":480991,"date":"2023-06-16T01:21:25","date_gmt":"2023-06-16T08:21:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=480991"},"modified":"2023-06-16T01:28:31","modified_gmt":"2023-06-16T08:28:31","slug":"fireside-chat-canteens-cx-transformation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/fireside-chat-canteens-cx-transformation","title":{"rendered":"Fireside Chat: Delivering Random Acts of Kindness for Customers in the Not-for-Profit Sector"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Fireside Chat: Delivering &#8216;Random Acts of Kindness&#8217; for Customers in the Not-for-Profit Sector<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Canteen Australia&#8217;s CX transformation<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Canteen Australia provides free and tailored support to young people aged 12-25 who are impacted by cancer.<\/p>\n<p>Join this on-demand session to hear about the incredible customer and employee experience transformation journey they have been on over the past 2 years, transforming their contact centre team from 100% inbound to 75% outbound and completely reshaping the entire team structure and role of the agent along the way. All whilst delivering a more personalised, empathetic and efficient service to their customers.<\/p>\n<p>Hear from speakers:<\/p>\n<p>Dave Nair &#8211; Supporter Care Manager, Canteen Australia<br \/>\nJohn Friedsam &#8211; GM &#8211; Fundraising, Canteen Australia[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002iX2I\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" 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Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" 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class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch recording now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch recording now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] On-demand webinar [\/vc_column_text][vc_column_text] Fireside Chat: Delivering &#8216;Random Acts of Kindness&#8217; for Customers in the Not-for-Profit Sector [\/vc_column_text][vc_column_text] Canteen Australia&#8217;s CX transformation [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Canteen Australia provides free and tailored support to young people aged 12-25 who are impacted by cancer. Join this on-demand session to hear about the incredible customer and employee experience transformation journey [&hellip;]<\/p>\n","protected":false},"author":315,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[14902,14903],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16633],"tax_buyer_persona":[16887],"tax_sector":[17015],"tax_segment":[],"class_list":["post-480991","webinars","type-webinars","status-publish","hentry","webinar_type-customer","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg","tax_buying_job-job-1-problem-identification-en-sg","tax_buyer_persona-business-en-sg","tax_sector-public-en-sg"],"acf":{"meta_title":"How Canteen Australia Transformed their Contact Centre","meta_description":"Join this on-demand webinar to hear from Canteen Australia how they transformed both their customer and employee experience with Genesys and the journey to restructure their team from mostly inbound to outbound agents.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":true,"item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"","media_type":"embed","media_position":"left","media_embed":"<iframe width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/ksdQ7nOE0q0\" title=\"Fireside Chat: Delivering 'Random Acts of Kindness' for Customers in the Not-for-Profit Sector\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":341924,"post_author":"596","post_date":"2022-11-11 08:46:43","post_date_gmt":"2022-11-11 16:46:43","post_content":"[vc_section g_section_text=\"white\" full_width=\"stretch_row\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"resources-header\" css=\".vc_custom_1668116906753{background-color: #23395d !important;}\" el_class=\"visible-overflow\"][vc_row content_placement=\"middle\"][vc_column width=\"2\/3\"][vc_column_text]\r\n<h1 class=\"p1\">Manage call centre changes for better results<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<h4>A practical guide to contact centre change management<\/h4>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=\"35\" equal_height=\"yes\" css=\".vc_custom_1560865125386{margin-bottom: 100px !important;}\"][vc_column width=\"2\/3\" elemental_order=\"order-2\" css=\".vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}\"][vc_column_text]Learn the steps needed to successfully manage organisational change\u2014whether you\u2019re migrating to new contact centre platform or adopting best practices for workforce engagement management.\r\n\r\nDownload the guide to learn how to:\r\n<ul>\r\n \t<li>Get buy-in from your teams and stakeholders<\/li>\r\n \t<li>Support your team through change and close knowledge gaps<\/li>\r\n \t<li>Ensure long-term adoption of new behaviours, processes and systems<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" el_class=\"negative-form\" css=\".vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}\"][vc_column_text]\r\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Download the guide<\/h2>\r\n[\/vc_column_text][vc_single_image image=\"458023\" alignment=\"center\"][mktoform cta_header=\"\" cta_button=\"Download the guide\" ar_status=\"Asset\" form_branding=\"resource-alt\" cid_id=\"7011T000001kwyQQAQ\"][\/vc_column][\/vc_row]","post_title":"A practical guide to contact centre change management","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"a-practical-guide-to-contact-centre-change-management","to_ping":"","pinged":"","post_modified":"2026-01-28 23:20:26","post_modified_gmt":"2026-01-29 07:20:26","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=341924","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":435365,"post_author":"717","post_date":"2025-06-07 15:27:34","post_date_gmt":"2025-06-07 22:27:34","post_content":"","post_title":"Building a better business case for CX transformation","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"building-a-better-business-case-for-cx-transformation","to_ping":"","pinged":"","post_modified":"2026-01-18 20:56:48","post_modified_gmt":"2026-01-19 04:56:48","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/building-a-better-business-case-for-cx-transformation","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":437058,"post_author":"932","post_date":"2022-06-21 23:42:27","post_date_gmt":"2022-06-22 06:42:27","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row gap=\"10\" equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1764732015750{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-white text-black\">It's demo time!<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform form_p_target=\"custom\" cta_button=\"Watch now\" cta_header=\"Watch\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]The Genesys Cloud\u2122 platform is a seamless, all-in-one contact centre solution that allows you to power deeply connected experiences, but don't just take our word for it. 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