{"id":480979,"date":"2023-06-16T00:36:46","date_gmt":"2023-06-16T07:36:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=480979"},"modified":"2023-06-16T00:43:37","modified_gmt":"2023-06-16T07:43:37","slug":"powershops-digital-cx-journey","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/powershops-digital-cx-journey","title":{"rendered":"Powershop&#8217;s Digital CX Journey"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Delivering a superior customer experience with digital capabilities<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Powershop&#8217;s digital CX journey<\/h2>\n<p>[\/vc_column_text][vc_column_text]Improving operational efficiency to bring joy to customer interactions[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Leaning into a digital-first approach requires the right blend of technology and human touch. Leveraging digital channels, bots, and conversational AI, while knowing when to insert an agent, is key to providing a seamless customer experience.<\/p>\n<p>Join this on-demand webinar to hear how Powershop embraced a digital-first strategy, improving self-service interactions and enabling a tremendous reduction in voice, all whilst empowering employees with better workforce management tools.<\/p>\n<p>Meridian generates electricity from 100% renewable sources \u2013 water and wind. They are New Zealand\u2019s largest electricity generator; through their Meridian and Powershop brands, they supply electricity to more than 270,000 customers \u2013 homes, businesses and farms all over the country.<\/p>\n<p>Hear from Sandra Lawrence, Contact Centre Manager at Meridian &amp; Powershop and gain the insight you need to start your digital journey; with the agenda covering:<\/p>\n<ul>\n<li>Designing a successful digital customer engagement strategy<\/li>\n<li>The shift in interactions from voice to self-serve<\/li>\n<li>How digital channels will transform your customer experience and empower your customers and agents<\/li>\n<li>Best practices for success<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" 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