{"id":476898,"date":"2023-05-14T20:02:29","date_gmt":"2023-05-15T03:02:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=476898"},"modified":"2023-05-21T16:26:07","modified_gmt":"2023-05-21T23:26:07","slug":"a-practical-guide-to-mastering-bots","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-mastering-bots","title":{"rendered":"A practical guide to mastering bots"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">3\/3 Bitesize webinar series\u2026 Digital channels: guide to success!<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>A PRACTICAL GUIDE TO MASTERING BOTS<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3>Put bots at the centre of your customer experience strategy \u2014 and see how much time you save<\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. By taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.\u200b<\/p>\n<p>Join this bitesize webinar and learn how to:<\/p>\n<ul>\n<li>Design a bot that does one thing extremely well\u200b<\/li>\n<li>Encourage employees to take part in bot training\u200b<\/li>\n<li>Measure results for continuous improvement\u200b<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]In this series of bitesize webinars we\u2019ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.<\/p>\n<p>Register for the rest of the series:<\/p>\n<p><strong>8 June:<\/strong> A practical guide to web messaging \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-web-messaging\">learn more<\/a><br \/>\n<strong>15 June:<\/strong> A practical guide to messaging apps \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-messaging-apps\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control 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name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option 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for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Event\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"A practical guide to mastering bots\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/476898?thankyou=476898&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;476872&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Phill Townsend<\/strong><br \/>\nDigital and AI Lead, APAC<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;476901&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Marshall<\/strong><br \/>\nPrincipal Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_end\">\ufeff<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]\ufeff[\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] 3\/3 Bitesize webinar series\u2026 Digital channels: guide to success! [\/vc_column_text][vc_column_text] A PRACTICAL GUIDE TO MASTERING BOTS [\/vc_column_text][vc_column_text] Put bots at the centre of your customer experience strategy \u2014 and see how much time you save [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16256],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-476898","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","tax_capability_sitewide-digital-en-sg"],"acf":{"w_sdate":"06\/22\/2023 10:00 am","w_edate":"06\/22\/2023 10:30 am","w_scope":"single","w_single_timezone":"22 June, 2023 AT 10AM AEST \/ NOON NZT","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"add_to_global_events":false,"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_tycontent":"<p>Thanks for registering! You\u2019re all set.<\/p>\n<p>Check your email inbox for details on how to attend the event. If your email doesn\u2019t show up right away, make sure you check your junk or spam folder. Please add @email.genesys.com and @on24event.com to your safe sender list to ensure successful email delivery of all communications about this event.<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":476869,"post_author":"316","post_date":"2023-05-14 20:05:20","post_date_gmt":"2023-05-15 03:05:20","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">1\/3 Bitesize webinar series\u2026 Digital channels: guide to success!<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>A PRACTICAL GUIDE TO WEB MESSAGING<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<h3>Make it easy for your customers to engage 24\/7<\/h3>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]When you\u2019re ready to add digital channels to your customer engagement, web messaging is a great place to start. It\u2019s easy to deploy and customise. And you don\u2019t need to call on IT for much help. Best of all, it gives customers the control they want and expect \u2013 with 24\/7 access to your business.\r\n\r\nJoin this bitesize webinar and learn how to:\r\n<ul>\r\n \t<li>Design messaging conversations that build knowledge of your customers\u200b<\/li>\r\n \t<li>Introduce bots to lighten agent workloads<\/li>\r\n \t<li>Use artificial intelligence to deepen your understanding of customer journeys<\/li>\r\n \t<li>Personalise customer journeys<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_column_text]In this series of bitesize webinars we\u2019ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.\r\n\r\nRegister for the rest of the series:\r\n\r\n<strong>15 June:<\/strong> A practical guide to messaging apps \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-messaging-apps\">learn more<\/a>\r\n<strong>22 June:<\/strong> A practical guide to mastering bots \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-mastering-bots\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register now\" cta_button=\"Register Now!\" ar_status=\"Event\" cms_hold=\"RG\" cid_id=\"7014X000002mlfuQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"394257\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Carl Jones<\/strong>\r\nDirector Digital &amp; AI, APAC\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"477067\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Julian Tass<\/strong>\r\nPrincipal Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"A practical guide to web messaging","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"a-practical-guide-to-web-messaging","to_ping":"","pinged":"","post_modified":"2023-05-17 20:33:30","post_modified_gmt":"2023-05-18 03:33:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=476869","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":476892,"post_author":"316","post_date":"2023-05-14 20:03:33","post_date_gmt":"2023-05-15 03:03:33","post_content":"<p>[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]<\/p>\r\n<p class=\"pre_h1\">2\/3 Bitesize webinar series\u2026 Digital channels: guide to success!<\/p>\r\n<p>[\/vc_column_text][vc_column_text]<\/p>\r\n<h1>A PRACTICAL GUIDE TO MESSAGING APPS<\/h1>\r\n<p>[\/vc_column_text][vc_column_text]<\/p>\r\n<h3>Engage with your customers on the channels they prefer<\/h3>\r\n<p>[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]Top messaging apps have billions of users and are popular with all demographics. Plus, you likely use them to run ads. Build your digital presence on the apps your target audiences use most \u2014 and make it easy for them to connect. \u200b<\/p>\r\n<p>Join this bitesize webinar and learn how to:<\/p>\r\n<ul>\r\n<li>Implement popular apps like WhatsApp, Facebook Messenger, Apple Business Chat and Line<\/li>\r\n<li>Build more complete digital conversations<\/li>\r\n<li>Measure results for continuous improvement<\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_column_text]In this series of bitesize webinars we\u2019ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.<\/p>\r\n<p>Register for the rest of the series:<\/p>\r\n<p><strong>8 June:<\/strong> A practical guide to web messaging \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-web-messaging\">learn more<\/a><br \/>\r\n<strong>22 June:<\/strong> A practical guide to mastering bots \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/a-practical-guide-to-mastering-bots\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register now\" cta_button=\"Register Now!\" ar_status=\"Event\" cms_hold=\"RG\" cid_id=\"7014X000002mlfzQAA\"][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"462972\" img_size=\"full\"][vc_column_text]<\/p>\r\n<p style=\"text-align: center;\"><strong>James Walford<\/strong><br \/>\r\nGlobal Lead \u2013 Digital and AI\u200b<br \/>\r\nGenesys<\/p>\r\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"476893\" img_size=\"full\"][vc_column_text]<\/p>\r\n<p style=\"text-align: center;\"><strong>Matt McPhee<\/strong><br \/>\r\nPrincipal Solution Consultant<br \/>\r\nGenesys<\/p>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\r\n","post_title":"A practical guide to messaging apps","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"a-practical-guide-to-messaging-apps","to_ping":"","pinged":"","post_modified":"2023-05-21 16:25:17","post_modified_gmt":"2023-05-21 23:25:17","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=476892","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":329989,"post_author":"1062","post_date":"2020-03-02 12:20:53","post_date_gmt":"2020-03-02 20:20:53","post_content":"[vc_section][vc_row content_placement=\"middle\" vib=\"enable\" vib_top=\"6.333rem\"][vc_column][breadcrumbs hierarchy_pull=\"lobby\"][\/vc_column][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h1>Digital customer service platform for seamless CX<\/h1>\r\n<p class=\"text-22\">Be in touch anywhere, anytime with a comprehensive suite of digital channels<\/p>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23demo|title:Get%20a%20demo|\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0\"][vc_single_image image=\"605456\" alignment=\"center\" css=\"\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h2>Let customers connect at the speed of a text<\/h2>\r\nA comprehensive suite of artificial intelligence (AI)-powered digital capabilities lets customers engage in seamless conversations across chat, email, SMS text, messaging apps and social media channels. Empower the unified, seamless service experiences that customers desire.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\"]\r\n<h3 class=\"text-black h5\">Deliver connected experiences<\/h3>\r\nProactive engagement and asynchronous conversations across all channels allow customers to communicate when and where they choose.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\"]\r\n<h3 class=\"h5 text-black\">Personalise every interaction<\/h3>\r\nDrive faster, more effective outcomes while minimising disruptions. Support personalisation with real-time insights into customer intent.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list media_size=\"nomedia\"]\r\n<h3 class=\"h5 text-black\">Learn and optimise continuously<\/h3>\r\nLeverage the full potential of AI. Analyse data to uncover opportunities, adapt swiftly and proactively elevate customer satisfaction.\r\n\r\n[\/icon_list][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h2>Drive customer outcomes at scale, no matter the channel<\/h2>\r\nReach customers on their preferred channels. Bolster efficiency with self-service options and a consolidation of interaction tools. Streamline agent experience and maintain performance on every channel.[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\" offset=\"vc_col-sm-offset-1\"][vc_row_inner r_gutter_size=\"gutter-small\" ri_scrollable=\"yes\" equal_height=\"yes\"][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Femail-contact-centre|\"]\r\n<h3 class=\"h5\">Email<\/h3>\r\nGive email the attention it deserves. Management tools are incorporated into your contact centre desktop, including support for inbound communication and outbound email campaigns.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Flive-chat-software|\"]\r\n<div class=\"card-body\">\r\n<h3 class=\"h5\">Web messaging<\/h3>\r\nLeverage asynchronous chat for your prospects and customers. Give them options to communicate in real time or at their leisure for longer interactions \u2014 no phone call needed.\r\n\r\n<\/div>\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fmessaging-apps\"]\r\n<h3 class=\"h5\">Messaging apps<\/h3>\r\nDeliver personalised experiences across channels like WhatsApp, Apple Messages for Business and more \u2014 powered by self-service and a unified agent workspace.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fsocial-media-customer-service|\"]\r\n<h3 class=\"h5\">Social media<\/h3>\r\nMeet your customers on the popular platforms they already use, including WhatsApp, Facebook, Instagram and more. And tap into social listening capabilities to draw in public conversations.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fsms-messaging|\"]\r\n<h3 class=\"h5\">SMS messaging<\/h3>\r\nOffer customers the convenience and flexibility to quickly text for support or to send inquiries through Short Media Service (SMS) without disrupting their day.[\/component_card][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\" el_class=\"mb-2\"]\r\n<h2>Improve performance of your digital channels<\/h2>\r\nScale your digital footprint while optimising self-service. Give your agents access to advanced tools, and use AI to identify the best time to interact with customers via automatically triggered actions.[\/vc_column_text][component_button cta_style=\"btn-chev\" button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-sg%2Fcapabilities|title:Explore%20this%20category|\"][\/vc_column][vc_column width=\"7\/12\" offset=\"vc_col-sm-offset-1\"][vc_row_inner r_gutter_size=\"gutter-small\" ri_scrollable=\"yes\" equal_height=\"yes\"][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fco-browse-screenshare|\"]\r\n<h3 class=\"h5\">Co-browse and screen share<\/h3>\r\nEnhance troubleshooting with agent initiated and user confirmed screen share and co-browse capabilities for async chat. Privacy controls keep sensitive areas hidden.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fpredictive-web-engagement|\"]\r\n<h3 class=\"h5\">Predictive engagement<\/h3>\r\nAnalyse web visitors\u2019 behaviour with AI to understand intent and predict outcomes. Use this insight to push proactive messages over digital channels, from targeted information to precisely timed offers.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fchatbots|\"]\r\n<h3 class=\"h5\">Chatbots<\/h3>\r\nProgram a personalised, interactive chatbot to answer questions across channels, from Facebook Messenger to SMS texts. Seamlessly switch to live agents to tackle more difficult customer inquiries.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fgenesys-ai|\"]\r\n<h3 class=\"h5\">AI<\/h3>\r\nGenesys AI brings together multiple AI disciplines in a single platform to deliver intelligently crafted and personalised experiences at scale. At the same time, it boosts conversions and agent efficiency.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fknowledge-management|\"]\r\n<h3 class=\"h5\">Knowledge<\/h3>\r\nDeliver the right information to customers and agents, powering self-service, agent assistance and a searchable knowledge portal. Measure effectiveness of knowledge across all channels for continuous optimisation.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:%2Fen-sg%2Fcapabilities%2Fwork-automation-and-task-routing|\"]\r\n<h3 class=\"h5\">Work automation and task routing<\/h3>\r\nPrioritise your team\u2019s work based on SLAs, business goals and more to ensure every task receives the best possible support.[\/component_card][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][chunker chunk_template=\"604578\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h2>Prioritise channel choice with personalised, guided experiences<\/h2>\r\nAccelerate your contact centre\u2019s digital transformation. The Genesys Cloud\u2122 platform offers an extensive range of digital channels, features and capabilities. Together, they empower businesses to deliver rich, connected and effortless experiences across interaction points.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568224\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Unlock deeper customer interactions at scale<\/h3>\r\nRemove data silos and start better understanding your customers with customer journey visualisation. Genesys consolidates the clues that customers leave about themselves and what they need as they interact with bots, agents and content on different channels. The result is a single view with deep customer insights.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568225\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Develop streamlined experiences across channels<\/h3>\r\nA single workspace across all channel interactions balances usability with customisation, offering data and insights at an agent\u2019s fingertips. The knowledge base delivers relevant interactions to customers, providing information via a searchable knowledge portal, self-service bots and knowledge-assisted agents.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568226\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Improve engagement while increasing conversions<\/h3>\r\nLeverage predictive AI to proactively reach out to customers who might need help. Or have the AI present a perfectly-timed content offer to increase conversions. Once an agent needs to get involved, tap into a wealth of routing options to decrease handle time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568227\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Drive efficiencies and operational excellence<\/h3>\r\nUse analytics to understand how KPIs are tracking. Real-time monitoring provides a view of all activity occurring in all channels, while admins are armed with actionable insights that can be used to improve self-service and the Agent experience.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h2>Build a consistent digital experience with Genesys Cloud<\/h2>\r\nWith Genesys Cloud, say goodbye to silos and welcome seamless, unified and harmonious customer journeys that extend across digital channels.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/2\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Real time, data-driven context<\/h3>\r\nGather a real-time 360-degree view of all customer Touchpoints and contextual data. Use the AI-powered insights to personalise every interaction.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Native asynchronous chat<\/h3>\r\nUnlock asynchronous, always-on messaging that customers can pause and resume when it\u2019s convenient. Reduce customer effort with Co-browse and screen share.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Proactive engagement<\/h3>\r\nDrive positive outcomes \u2014 reducing support strain and driving conversions \u2014 by engaging customers proactively with the right message at the right time.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Rich personalisation<\/h3>\r\nOptimise experiences with your brand through rich, personalised interactions. And connect them into seamless journeys that span across the channels your customers use every day.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Bring Your Own Messaging<\/h3>\r\nLeverage open messaging APIs, mobile SDKs or universal messaging through the AppFoundry<sup>\u00ae<\/sup> Marketplace to bring in even more channels. Offer customers rich, customised brand experiences.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row equal_height=\"yes\"][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<h2>See what our customers have to say<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column elemental_order=\"order-5\" offset=\"vc_col-md-4\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-sg%2Fcustomer-stories|title:Read%20all%20stories|\"][\/vc_column][vc_column][customer_carousel pull_type=\"advanced\" adv_customer_stories=\"%5B%7B%22customer_story%22%3A%22369411%22%2C%22customer_story_quote%22%3A%22Now%2C%20with%20WhatsApp%2C%20clients%20send%20pictures%20and%20our%20advisors%20can%20quickly%20see%20the%20problem%20and%20show%20them%20what%20to%20do.%20And%20they%20can%20juggle%20inquiries%20in%20other%20channels%20%E2%80%94%20all%20from%20their%20Genesys%20Cloud%20application.%22%2C%22customer_story_speaker%22%3A%22Patricia%20Zoller%2C%20Marketing%20Manager%2C%20Dental%20Axess%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%2C%7B%22customer_story%22%3A%22540756%22%2C%22customer_story_quote%22%3A%22It%20doesn%E2%80%99t%20matter%20whether%20patients%20use%20voice%2C%20WhatsApp%2C%20email%20or%20chat%20%E2%80%94%20they%20all%20enter%20via%20Genesys.%20Before%2C%20our%20Agents%20used%20to%20waste%20time%20asking%20their%20location%20and%20why%20they%20were%20making%20contact.%20Now%2C%20they%20don%E2%80%99t.%20They%20already%20know.%22%2C%22customer_story_speaker%22%3A%22Neilton%20Alves%2C%20Project%20Analyst%2C%20Grupo%20Sabin%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%2C%7B%22customer_story%22%3A%22327488%22%2C%22customer_story_quote%22%3A%22Genesys%20Predictive%20Engagement%20is%20enabling%20us%20to%20capture%20significantly%20more%20window%20shoppers%20on%20our%20website.%20Conversion%20rates%20rose%20by%2049%25%20at%20the%20six-week%20stage.%22%2C%22customer_story_speaker%22%3A%22Getinet%20Tadesse%2C%20CIO%2C%20Ethiopian%20Airlines%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%2C%7B%22customer_story%22%3A%22575134%22%2C%22customer_story_quote%22%3A%22Genesys%20allows%20us%20to%20interact%20with%20our%20customers%20across%20multiple%20channels%2C%20perfectly%20integrated%20into%20our%20CRM%20system.%20Watching%20other%20companies%20strive%20to%20meet%20our%20quality%20of%20service%20reflects%20the%20positive%20impact%20we%20have%20generated%20in%20the%20industry.%22%2C%22customer_story_speaker%22%3A%22Enrique%20Rodriguez%2C%20Call%20Center%20Coordinator%2C%20ThunderNet%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%5D\"][\/vc_column][vc_column][customer_carousel design_type=\"logos\" customer_stories=\"458066,339622,339188,366866\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2>Explore the full potential of digital CX<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column elemental_order=\"order-5\" offset=\"vc_col-md-6\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-sg%2Fresources|title:View%20all%20resources|\"][\/vc_column][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}\" el_class=\"px-0 py-2 px-md-5 py-md-5\" el_id=\"demo\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Connect anytime. Build trust. Move fast.<\/h2>\r\nFrom a single platform, Agents can engage customers \u2014 and each other \u2014 anytime, anywhere, on any channel. And your customers can use the channels they prefer and follow the conversation wherever it leads. Discover how your business will benefit from our comprehensive approach to digital Customer service.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][mktoform form_action=\"inline\" cta_button=\"Get a demo\" form_type=\"hot\" ar_status=\"Hot Lead\" cta_header=\"\" cid_id=\"7010d000001KeaxAAC\" target=\".thank-you\" form_additional_classes=\"no-bg-form\"][vc_column_text css=\"\" el_class=\"thank-you\"]\r\n<p class=\"h4\">Thank you for your interest.<\/p>\r\nWe\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Frequently asked questions<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][faqmodule][faqitem item_question=\"What is digital customer service?\"]Digital customer service, sometimes abbreviated as \u201cDCS,\u201d means providing customer support across digital channels. A large number of different channels fall under digital support. This includes email, chat (asynchronous and synchronous variants) and SMS texting.\r\n\r\nA variety of third-party services are also defined as digital support, such as WhatsApp, Facebook Messenger and much more. Fax is a debatable inclusion, although it\u2019s generally managed over email and as attachments regardless.[\/faqitem][faqitem item_question=\"Why offer digital customer service?\"]Digital customer service offers contact centres a range of advantages. This includes additional scalability of support, options for visuals (images, embedded videos, etc.) not available when supporting someone over voice and meeting customers where they want to receive service.[\/faqitem][faqitem item_question=\"What is proactive chat?\"]Proactive chat allows you to target a website visitor, initiate a conversation at the right moment, and capture leads and conversions. It automatically sends an invitation based on predefined website visitor behaviour, types of buyers, pages visited and more. You can create unlimited rule sets and automatically test chat invitations against each other to fine-tune your strategy.[\/faqitem][faqitem item_question=\"What is proactive AI?\"]Conversational AI chatbots can assist with customer acquisition, lead qualification and conversion. With proactive AI, you can deliver intelligent engagement across every step of the customer journey \u2014 in the languages your customers speak. And you can deliver it across chat, email, social media platforms, SMS and more. This level of support boosts brand loyalty and allows for more cost-effective support.[\/faqitem][\/faqmodule][\/vc_column][\/vc_row][\/vc_section]","post_title":"Digital customer engagement","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"digital","to_ping":"","pinged":"","post_modified":"2025-12-23 21:24:17","post_modified_gmt":"2025-12-24 05:24:17","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=329989","menu_order":0,"post_type":"capabilities","post_mime_type":"","comment_count":"0","filter":"raw"}],"media_type":"embed","media_position":"left","toggle_exceed_chat":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/476898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/316"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/476898\/revisions"}],"predecessor-version":[{"id":477764,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/476898\/revisions\/477764"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=476898"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=476898"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=476898"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=476898"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=476898"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=476898"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=476898"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=476898"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=476898"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=476898"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=476898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}