{"id":448028,"date":"2022-09-08T23:28:01","date_gmt":"2022-09-09T06:28:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=448028"},"modified":"2022-10-25T05:50:26","modified_gmt":"2022-10-25T12:50:26","slug":"role-of-digital-and-ai-in-cx","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/role-of-digital-and-ai-in-cx","title":{"rendered":"Q&#038;A discussion: Digital and AI in CX \u2013 Deep dive"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1662701088798{padding-bottom: 20px !important;}&#8221;]<\/p>\n<p class=\"pre_h1\">4\/4 Digital &amp; AI in CX webinar series:<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Q&amp;A discussion: Digital and AI in CX \u2013 Deep dive<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]In this final installment of our Digital &amp; AI in CX Series, the Genesys experts are here to answer common questions on the subject matter, deep diving into topics that have proved to be most contentious.<\/p>\n<p>Take this opportunity to put your questions directly to the experts and get the answers you need to:<\/p>\n<ul>\n<li>Determine the right digital channels for your organisation<\/li>\n<li>Design seamless customer journeys<\/li>\n<li>Increase digital engagement<\/li>\n<li>Use AI to understand customer pain points<\/li>\n<li>Deliver personalised CX across digital channels<\/li>\n<li>Improve first-contact resolution and reduce cost to serve<\/li>\n<\/ul>\n<p>Plus we will show you how Digital and AI capabilities work together to improve customer-agent interactions and delight the right customers at the right time with the best offers or advice.<\/p>\n<p>Join us to experience the power of Genesys Digital &amp; AI capabilities with a demonstration of:<\/p>\n<ul>\n<li>Predictive Engagement<\/li>\n<li>Messaging<\/li>\n<li>Predictive Routing<\/li>\n<li>Bot Flows and more<\/li>\n<\/ul>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]This is the forth webinar in our <em>Digital &amp; AI in CX Series<\/em>, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.<\/p>\n<p>Register for the rest of the series:<\/p>\n<p><strong>5 October:<\/strong> Why your digital transformation strategy will most likely fail (and how to stop it) \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/reimagining-digital-transformation-strategy\">learn more<\/a><\/p>\n<p><strong>12 October:<\/strong> Why you shouldn\u2019t focus on technology when evaluating conversational AI for your business \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/considerations-for-evaluating-conversational-ai\">learn more<\/a><\/p>\n<p><strong>19 October<\/strong> AI in CX: You\u2019re biased, and you don\u2019t even know it \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/avoid-bias-in-ai\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form 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content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Meet the Speakers<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;157745&#8243; css=&#8221;.vc_custom_1662694092631{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;James Walford Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>James Walford<\/strong><br \/>\nInnovation Lead &#8211; Conversational AI<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;455988&#8243; css=&#8221;.vc_custom_1666701813451{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;Dave Flanagan Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jarryd Tuyau<\/strong><br \/>\nSenior Solutions Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;445164&#8243; css=&#8221;.vc_custom_1662701230192{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;Carl Jones Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Carl Jones<\/strong><br \/>\nDirector, Digital Engagement AI<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;454104&#8243; css=&#8221;.vc_custom_1665634661610{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;Dave Flanagan Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Julian Tass<\/strong><br \/>\nSolutions Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1662701088798{padding-bottom: 20px !important;}&#8221;] 4\/4 Digital &amp; AI in CX webinar series: [\/vc_column_text][vc_column_text] Q&amp;A discussion: Digital and AI in CX \u2013 Deep dive [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]In this final installment of our Digital &amp; AI in CX Series, the Genesys experts are here to answer common questions on the subject matter, deep diving into topics that have [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16201,16256],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-448028","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","webinar_type-demo","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-digital-en-sg","tax_products_programs-genesys-cloud-cx-en-sg"],"acf":{"w_sdate":"10\/26\/2022 12:00 pm","w_edate":"10\/26\/2022 12:30 pm","w_scope":"single","w_single_timezone":"26 October, 2022 at 12 PM AEDT \/ 9 AM SGT \/ 2 PM NZDT","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"meta_title":"Role of Digital and AI in CX - Q\/A | 4\/4 webinar series","meta_description":"Open discussion\/Q&A: Talk to Genesys experts to get answers to all your questions related to the previous Digital & AI in CX webinar series.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p>Thanks for registering! 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