{"id":448020,"date":"2022-09-08T23:29:49","date_gmt":"2022-09-09T06:29:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=448020"},"modified":"2022-10-24T20:31:31","modified_gmt":"2022-10-25T03:31:31","slug":"avoid-bias-in-ai","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/avoid-bias-in-ai","title":{"rendered":"AI in CX: You\u2019re biased, and you don\u2019t even know it"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1662700171999{padding-bottom: 20px !important;}&#8221;]<\/p>\n<p class=\"pre_h1\">3\/4 Digital &amp; AI in CX webinar series:<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>AI in CX: You\u2019re biased, and you don\u2019t even know it<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Artificial intelligence (AI) has become a core component in delivering personalised customer experience at scale, but it can only be as well-rounded and inclusive as the data it uses. Organisations need to be conscious of bias, and follow best practices to ensure the use diverse data sets and inclusive training data.<\/p>\n<p>In this session, we\u2019ll explain what you need to be aware of to avoid bias in AI and we\u2019ll walk through some examples of bias and why major companies often get it wrong.<\/p>\n<p>This webinar will explore:<\/p>\n<ul>\n<li>What is bias in AI?<\/li>\n<li>What are the causes?<\/li>\n<li>What are the consequences?<\/li>\n<li>How can we minimise bias in AI?<\/li>\n<\/ul>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]This is the third webinar in our <em>Digital &amp; AI in CX Series<\/em>, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.<\/p>\n<p>Register for the rest of the series:<\/p>\n<p><strong>5 October:<\/strong> Why your digital transformation strategy will most likely fail (and how to stop it) \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/reimagining-digital-transformation-strategy\">learn more<\/a><\/p>\n<p><strong>12 October:<\/strong> Why you shouldn\u2019t focus on technology when evaluating conversational AI for your business \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/considerations-for-evaluating-conversational-ai\">learn more<\/a><\/p>\n<p><strong>26 October<\/strong> Q&amp;A discussion: Digital and AI in CX \u2013 Deep dive \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/role-of-digital-and-ai-in-cx\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ 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Organisations [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16201,16256],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-448020","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-digital-en-sg","tax_products_programs-genesys-cloud-cx-en-sg"],"acf":{"w_sdate":"10\/19\/2022 12:00 pm","w_edate":"10\/19\/2022 12:30 pm","w_scope":"single","w_single_timezone":"19 October, 2022 at 12 PM AEDT \/ 9 AM SGT \/ 2 PM NZDT","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"meta_title":"Avoid Bias in Artificial Intelligence | 3\/4 webinar series","meta_description":"Know what you need to be aware of to avoid bias in artificial intelligence. 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Please add @email.genesys.com and @on24event.com to your safe sender list to ensure successful email delivery of all communications about this event.<\/p>\n","media_type":"file","media_position":"bottom","next_steps_type":"default","ns_title":"","resource_next_steps":"","enable_external_utm":false,"add_to_global_events":true,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/CjSGsrThwsw\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","custom_canonical_url":"","disable_next_steps":false,"display_desc":false,"title_align":"left","ns_subtitle":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/448020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/316"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/448020\/revisions"}],"predecessor-version":[{"id":455973,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/448020\/revisions\/455973"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=448020"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=448020"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=448020"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=448020"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=448020"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=448020"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=448020"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=448020"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=448020"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=448020"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=448020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}