{"id":448017,"date":"2022-09-08T23:31:48","date_gmt":"2022-09-09T06:31:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=448017"},"modified":"2022-10-25T05:40:37","modified_gmt":"2022-10-25T12:40:37","slug":"considerations-for-evaluating-conversational-ai","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/considerations-for-evaluating-conversational-ai","title":{"rendered":"Why you shouldn\u2019t focus on technology when evaluating conversational AI for your business"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1662699962488{padding-bottom: 20px !important;}&#8221;]<\/p>\n<p class=\"pre_h1\">2\/4 Digital &amp; AI in CX webinar series:<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Why you shouldn\u2019t focus on technology when evaluating conversational AI for your business<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]With \u2018Conversational AI\u2019 fast reaching the buzzword status, it\u2019s easy to assume that successfully implementing a chatbot or voicebot revolves around simply picking the right technology and plugging it in.<\/p>\n<p>However, we\u2019re here to burst that bubble\u2026 Successfully deploying conversational AI-powered bots in your business should revolve much less around the technology itself and more around how you approach the project as whole.<\/p>\n<p>In this session, we\u2019ll draw on experiences of helping organisations of all sizes across a wide spectrum of industries with their conversational AI projects, to take you through all the steps you need to consider. We\u2019ll tell you what works (and what doesn\u2019t) and what to look out for along the way.<\/p>\n<p>Join us to get jargon-free guidance on:<\/p>\n<ul>\n<li>Where to start<\/li>\n<li>Getting your stakeholders on board<\/li>\n<li>Setting expectations and measuring success<\/li>\n<li>Selecting use cases<\/li>\n<li>Designing conversations<\/li>\n<li>Blending bots and humans in a single interaction<\/li>\n<\/ul>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]This is the second webinar in our <em>Digital &amp; AI in CX Series<\/em>, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.<\/p>\n<p>Register for the rest of the series:<\/p>\n<p><strong>5 October:<\/strong> Why your digital transformation strategy will most likely fail (and how to stop it) \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/reimagining-digital-transformation-strategy\">learn more<\/a><\/p>\n<p><strong>19 October:<\/strong> AI in CX: You\u2019re biased, and you don\u2019t even know it \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/avoid-bias-in-ai\">learn more<\/a><\/p>\n<p><strong>26 October<\/strong> Q&amp;A discussion: Digital and AI in CX \u2013 Deep dive \u2013 <a href=\"https:\/\/www.genesys.com\/en-sg\/webinars\/role-of-digital-and-ai-in-cx\">learn more<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" 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Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        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class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & 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content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Meet the Speakers<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_single_image image=&#8221;157745&#8243; css=&#8221;.vc_custom_1662694092631{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;James Walford Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>James Walford<\/strong><br \/>\nInnovation Lead &#8211; Conversational AI<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;445164&#8243; css=&#8221;.vc_custom_1666701484358{margin-bottom: 20px !important;}&#8221; si_alt_text=&#8221;Carl Jones Genesys&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Carl Jones<\/strong><br \/>\nDirector, Digital Engagement AI &#8211; ANZ<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1662699962488{padding-bottom: 20px !important;}&#8221;] 2\/4 Digital &amp; AI in CX webinar series: [\/vc_column_text][vc_column_text] Why you shouldn\u2019t focus on technology when evaluating conversational AI for your business [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]With \u2018Conversational AI\u2019 fast reaching the buzzword status, it\u2019s easy to assume that successfully implementing a chatbot or voicebot revolves around simply picking the right technology and plugging [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16201,16256],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-448017","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-digital-en-sg","tax_products_programs-genesys-cloud-cx-en-sg"],"acf":{"w_sdate":"10\/12\/2022 12:00 pm","w_edate":"10\/12\/2022 12:30 pm","w_scope":"single","w_single_timezone":"12 October, 2022 at 12 PM AEDT \/ 9 AM SGT \/ 2 PM NZDT","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"meta_title":"Considerations for choosing conversational AI | 2\/4 webinar series","meta_description":"Learn why technology shouldn\u2019t be the focus when introducing chatbots and voicebots into your business, and what to look out for along the way.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p>Thanks for registering! 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