{"id":399104,"date":"2021-10-13T21:49:21","date_gmt":"2021-10-14T04:49:21","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/humanising-the-contact-centre-how-values-predict-agent-performance"},"modified":"2024-06-02T23:43:38","modified_gmt":"2024-06-03T06:43:38","slug":"humanising-the-contact-centre-how-values-predict-agent-performance","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/humanising-the-contact-centre-how-values-predict-agent-performance","title":{"rendered":"Humanising the contact centre: How values predict agent performance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Humanising the contact centre: How values predict agent performance<\/h1>\n<p>[\/vc_column_text][vc_single_image image=&#8221;393550&#8243; si_max_width=&#8221;50%&#8221;]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]Research shows that values \u2014 what people care most about \u2014 are the top\u202fpredictors of behaviour. By understanding what the highest-performing call centre agents value, CX leaders can gain unique\u202finsight into attracting, motivating and\u202fretaining the staff who will deliver the highest levels of\u202fcustomer service.<\/p>\n<p>In this webinar, we\u2019ll explore findings of innovative research from Genesys and Valuegraphics that examines how personal values shape behaviour inside the contact centre. You\u2019ll learn:<\/p>\n<ul>\n<li>What top-performing call centre agents value most in life and how that impacts their actions and decisions<\/li>\n<li>Why using values as a lens for talent development and culture-building will lead to notable gains in employee engagement and customer satisfaction<\/li>\n<li>How to use values to better recruit, train, motivate and retain a high-performing workforce<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Event\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Humanising the contact centre: How values predict agent performance\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/webinars\/399104?thankyou=399104&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h3\" style=\"text-align: center;\">Meet the speakers<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;392777&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>David Allison<\/strong><br \/>\nFounder<br \/>\nValuegraphics<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;387496&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Ginger Conlon<\/strong><br \/>\nThought Leadership Director<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] On-demand webinar [\/vc_column_text][vc_column_text] [\/vc_column_text][vc_single_image image=&#8221;393550&#8243; si_max_width=&#8221;50%&#8221;][vc_column_text]Research shows that values \u2014 what people care most about \u2014 are the top\u202fpredictors of behaviour. By understanding what the highest-performing call centre agents value, CX leaders can gain unique\u202finsight into attracting, motivating and\u202fretaining the staff who will deliver the highest levels of\u202fcustomer service. In this webinar, we\u2019ll [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":512475,"template":"","tax_priority":[54],"tax_contenttheme":[14902],"tax_bundle":[15253],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[16887,16919],"tax_sector":[],"tax_segment":[17079,17104],"class_list":["post-399104","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-improve-customer-experience-en-sg","tax_bundle-trust-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg"],"acf":{"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","asset_expiration":"","w_region":[{"value":"na","label":"North America"},{"value":"emea","label":"Europe, Middle East & Africa"},{"value":"apac","label":"Asia-Pacific"}],"w_tycontent":"<p>Thanks for registering for <strong>Humanising the contact centre: How values predict agent performance<\/strong>. Please check your email for the webcast details and add <strong>@email.genesys.com<\/strong> and <strong>@on24event.com<\/strong> to your safe sender list to ensure successful email delivery.<\/p>\n","meta_title":"Humanising the contact centre: How values predict agent performance ","meta_description":"In this webinar, we\u2019ll explore findings of innovative research from Genesys and Valuegraphics that examines how personal values shape behaviour inside the contact centre. 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