{"id":295162,"date":"2020-05-11T08:50:53","date_gmt":"2020-05-11T15:50:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=295162"},"modified":"2020-06-09T02:19:23","modified_gmt":"2020-06-09T09:19:23","slug":"stories-from-the-front-line-facing-unforeseen-challenges-in-the-contact-centre","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-sg\/webinars\/stories-from-the-front-line-facing-unforeseen-challenges-in-the-contact-centre","title":{"rendered":"Stories from the \u2018front line\u2019 \u2013 Facing unforeseen challenges in the contact centre"},"content":{"rendered":"

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Co-hosted third-party webinar<\/p>\n

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Stories from the \u2018front line\u2019 \u2013 Facing unforeseen challenges in the contact centre<\/h1>\n

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On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]We’re all adapting to the COVID-19 pandemic and the ‘new normal’ way of living and working.<\/p>\n

Join this panel discussion to hear the experiences of contact centre leaders from Greater Bank, Sunsuper and Deakin University, including the challenges they have faced over the past few months, their highs and lows and learnings.<\/p>\n

There\u2019s been a lot of talk about best practice and \u201cHow-To\u201d during this period, but this is a chance to hear from real companies about what they did and didn\u2019t do, and how that affected them and their businesses.<\/p>\n

Topics to be covered in this experience-sharing session include:<\/strong><\/p>\n