{"id":641542,"date":"2026-09-16T17:27:41","date_gmt":"2026-09-17T00:27:41","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/no-wrong-door-in-the-public-sector-architecting-the-connected-citizen-experience-anz"},"modified":"2026-09-16T21:17:14","modified_gmt":"2026-09-17T04:17:14","slug":"no-wrong-door-in-the-public-sector-architecting-the-connected-citizen-experience-anz","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-sg\/resources\/no-wrong-door-in-the-public-sector-architecting-the-connected-citizen-experience-anz","title":{"rendered":"No wrong door in the public sector: Architecting the connected citizen experience ANZ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":596,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[14902,14904],"tax_bundle":[],"tax_contenttheme2":[16139,16156,18481],"tax_capability_sitewide":[],"tax_products_programs":[17548],"tax_buying_job":[16717,18580,16738],"tax_buyer_persona":[16887,16919],"tax_sector":[17015],"tax_segment":[17079,17104,17125],"class_list":["post-641542","resources","type-resources","status-publish","hentry","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg","tax_contenttheme2-improve-customer-experience-en-sg","tax_contenttheme2-improve-employee-experience-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-4-supplier-selection-en-sg","tax_buying_job-job-4-supplier-selection-en-sg-2","tax_buying_job-job-5-validation-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-public-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-report-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/resources\/641542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/596"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/resources\/641542\/revisions"}],"predecessor-version":[{"id":641552,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/resources\/641542\/revisions\/641552"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=641542"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=641542"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=641542"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=641542"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=641542"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=641542"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=641542"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=641542"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=641542"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=641542"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=641542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}