{"id":248997,"date":"2020-03-08T17:58:55","date_gmt":"2020-03-09T00:58:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=248997"},"modified":"2020-03-08T17:58:34","modified_gmt":"2020-03-09T00:58:34","slug":"ignite-travel-group","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-sg\/resources\/ignite-travel-group","title":{"rendered":"Ignite Travel Group"},"content":{"rendered":"

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Customer Story<\/p>\n

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Ignite Travel Group<\/h1>\n

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Taking customer experience to the cloud and mobilising for international expansion<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]Australia\u2019s fastest-growing retail travel business, Ignite Travel Group, presents corporate clients, retail customers and tourism partners with hand-picked holiday packages that always deliver unprecedented value for their customers. The fully-fledged online business continues to expand, both organically and through its partnership with Flight Centre Travel Group, to create new distribution networks, supplier channels and revenue streams.<\/p>\n

Pivotal to its success is a contact centre based on the Gold Coast with 110 sales and customer service specialists. To deliver the next stage of growth, the Ignite Travel Group wanted to target new markets with a more nimble, lower-cost business model.<\/p>\n

As a long time Genesys on-premises customer, Ignite Travel wanted to continue the success they had experienced, but were attracted to the benefits of the cloud-based Genesys Cloud<\/a>\u00a0(Formally PureCloud\u00ae <\/sup>) call centre solution. \u201cAlthough our on-premises contact centre solution had given us what we needed at the time, our requirements changed. We needed more space and wanted to be able to expand internationally without adding hardware or having agents tied to one location,\u201d said Conrad Dickson General Manager \u2013 ICT at Ignite Travel Group.<\/p>\n

Read the full story.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”310071″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

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