{"id":141147,"date":"2019-04-22T05:59:59","date_gmt":"2019-04-22T12:59:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=141147"},"modified":"2019-04-27T21:17:37","modified_gmt":"2019-04-28T04:17:37","slug":"five-reasons-tomorrows-customer-wont-be-shopping-with-todays-retailer","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-sg\/resources\/five-reasons-tomorrows-customer-wont-be-shopping-with-todays-retailer","title":{"rendered":"Five reasons tomorrow\u2019s customer won\u2019t be shopping with today\u2019s retailer"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Five reasons tomorrow\u2019s customer won\u2019t be shopping with today\u2019s retailer<\/h1>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]Silent downtowns. \u00a0Empty shopping malls. Tumbleweed-tossed main streets and side streets all across America. <\/span> Of course, that\u2019s not the reality of retailing\u2014<\/span>yet<\/b>. But like any other sector, retail is evolving. And to serve the <\/span>new breed of customer<\/span> entering the market, the retail contact centre has to adapt.<\/span> The retail sector is changing. And with it, the retail contact centre. Let\u2019s discuss the reasons customer motivations are driving them away from traditional retailers\u2014and how retailers with an eye on the future can turn it to their advantage.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”86588″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

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