{"id":543745,"date":"2024-10-27T15:48:46","date_gmt":"2024-10-27T22:48:46","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=543745"},"modified":"2024-10-27T19:44:33","modified_gmt":"2024-10-28T02:44:33","slug":"technology-media-telecom","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/technology-media-telecom","title":{"rendered":"Technology Media Telecom"},"content":{"rendered":"

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Power<\/span><\/span> CX<\/span><\/span> i<\/span><\/span>nnovation in<\/span><\/span> t<\/span><\/span>echnology,<\/span><\/span> m<\/span><\/span>edia and<\/span><\/span><\/span> t<\/span><\/span>elecoms <\/span><\/span><\/span>with AI<\/span><\/span><\/span><\/h1>\n

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Get started today<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”537816″ alignment=”center” css=”” si_max_width=”450px”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Make<\/span><\/span> CX<\/span><\/span> innovation<\/span><\/span> your<\/span><\/span> competitive <\/span><\/span>advantage<\/span><\/span><\/h2>\n

Genesys empowers<\/span><\/span> t<\/span><\/span>echnology,<\/span><\/span> m<\/span><\/span>edia<\/span><\/span> and<\/span><\/span> t<\/span><\/span>elecom<\/span><\/span> (TMT) <\/span><\/span>companies to<\/span><\/span> stay ahead in<\/span><\/span> a<\/span><\/span> rapidly changing<\/span><\/span> industry.<\/span><\/span> We <\/span><\/span>make it easy to<\/span><\/span> streamline communication, enhance customer <\/span><\/span>and employee experiences, and drive efficiency across<\/span><\/span> your <\/span><\/span>environment<\/span><\/span>. W<\/span><\/span>ith our platform, you can<\/span><\/span> maximi<\/span><\/span>s<\/span><\/span>e every <\/span><\/span>experience<\/span><\/span> \u2014 <\/span><\/span>directly driving<\/span><\/span> new revenue and loyalty <\/span><\/span>opportunities.<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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Stay ahead of evolving customer, market and ecosystem trends<\/h2>\n

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Power of predictions and proactivity<\/h3>\n

Data is your organisation\u2019s foundation. Genesys enables you to strategically leverage data and AI, predict customers\u2019 intents, and proactively serve them.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Hyperpersonalisation at scale<\/h3>\n

Today\u2019s TMT organisation needs the ability to deliver fair, differentiated and highly personalised experiences. Genesys makes it possible to achieve this at scale.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Digital transformation and security<\/h3>\n

Rapid and secure technology adaptation has become critical as digital landscapes and ecosystems evolve. Genesys supports your digital transformation journey, making it more resilient, scalable and seamless.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2 vc_col-sm-offset-0″][vc_column_text css=””]<\/p>\n

Create memorable experiences \u2013 every time<\/h2>\n

Today\u2019s customers have higher expectations than ever before. With artificial intelligence (AI)-powered tools at their fingertips, they expect personalised, relevant interactions with your brand every time. And they expect those experiences to connect, ensuring their journey is seamless. The Genesys Cloud\u2122 platform makes it easy to meet and exceed their needs \u2013 all while driving core business KPIs.<\/p>\n

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Take your telecom experience to the next level<\/h3>\n

Access leading AI-powered engagement and routing capabilities that enhance efficiency, effectively lowering acquisition and service costs per customer. By optimising customer interactions across voice, digital and retail channels, Genesys enables telecom companies to boost revenue while delivering seamless, predictive and personalised customer and employee experiences. With Genesys, you get a platform that enables continuous experimentation, delivers continuous innovation and boosts customer and employee loyalty.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Connect your customers\u2019 media experiences<\/h3>\n

Streamline customer engagements across all touchpoints with the Genesys Cloud AI-Powered Experience Orchestration platform. With Genesys, you can enhance audience interactions, engagement and retention through personalised content discovery and delivery. This targeted approach improves operational efficiency and drives revenue by turning every customer interaction into an opportunity. You can rest assured that Genesys has the experience and technology needed to support the unique customer journeys of mass subscription companies.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Enhance your technology offering with seamless integrations<\/h3>\n

The ability to connect with customers across various channels is critical in today\u2019s global market. By integrating our AI-powered platform, technology companies can reduce customer service costs and increase operational efficiency. This improves revenue generation and delivers a superior, seamless customer experience that scales with your technology offerings and market demands. We accelerate efficiency by automating tasks and empowering agents with AI-powered knowledge assistance, directly improving customer satisfaction and brand loyalty.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Get the data-driven insights your IT services business needs<\/h3>\n

Integrating with the Genesys Cloud AI-Powered Experience Orchestration platform enables IT service firms to enhance their offering and improve client engagement through automated, data-driven insights. This integration reduces operational costs and streamlines workflows, allowing for a more efficient allocation of resources. With it, you can manage customer interactions across channels, increase client satisfaction and improve retention. Genesys provides the tools IT service providers need to meet and exceed evolving client expectations.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Harness analytics to upsell and cross-sell<\/h3>\n

Telcos and media companies are facing the challenge of managing customer satisfaction. Acquiring customers is costly, and there is a growing need for operators to better identify opportunities for customer retention. Leverage the right analytics tool to maximise the customer\u2019s lifetime value. Link together historical and real-time data and utilise AI powered software to recognise patterns in user behaviours. Delight customers by applying these insights to upsell and cross-sell personalised offerings proactively.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Activate and automate new capabilities rapidly<\/h3>\n

Innovation does not need to be a struggle. The inflexible nature of legacy technologies makes it hard to integrate new capabilities on a single platform \u2013 making innovation sluggish and painful. Spare your customers and your IT teams from long, iterative development cycles. Roll out new capabilities and test them quickly through a \u201cplug-and-play\u201d architecture. Learn what gives your customers satisfaction fast and automate it \u2013 ensuring your customers\u2019 needs are always met.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row equal_height=”yes”][vc_column width=”1\/2″]

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\u201cWhen calls come through, we\u2019re able to pop up the customer\u2019s CRM record and full account history on screen\u2026 so the agent doesn\u2019t need to repeat questions or ask about basic information that we already hold. It also gives us useful trend data, such as which customers are calling, how many times they\u2019ve got in touch and what they\u2019re calling about.\u201d<\/p>\n

\u2014 Stephen Riley, Head of Customer Service Operations, Fibrus Networks<\/p>\n<\/div>

Read the story<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
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\u201cSince working with Genesys, our users have seen huge improvements in the operational efficiency for our entire customer service. Our case processing efficiency has dramatically increased, and our overall customer satisfaction has been greatly enhanced.\u201d<\/p>\n

\u2014 Wang Chuanpeng, International Services Product Director, Xiaomi Corporation<\/p>\n<\/div>

Read the story<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row r_logo_grid=”yes” equal_height=”yes” css=”.vc_custom_1730077998488{padding-top: 30px !important;}”][vc_column width=”1\/5″][vc_single_image image=”467377″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”” link=”\/customer-stories\/vodafone”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”447068″ alignment=”center” onclick=”custom_link” css=”” link=”\/en-sg\/customer-stories\/bitkub-exchange”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”537810″ alignment=”center” onclick=”custom_link” css=”” link=”\/en-sg\/customer-stories\/spark”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”492841″ alignment=”center” onclick=”custom_link” css=”” link=”\/en-sg\/customer-stories\/unisys”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”364513″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”” link=”\/customer-stories\/tot-public-company-limited”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2 vc_col-sm-offset-0″][vc_column_text css=””]<\/p>\n

Connect your brand experience with an all-in-one platform<\/h2>\n

With the right solution, you can ensure that no matter where a customer reaches out to your organisation, they\u2019re met with an exceptional experience. Genesys Cloud makes it possible.<\/p>\n

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Artificial intelligence<\/h3>\n

Personalise and differentiate experiences at scale with Genesys Cloud AI.<\/p>\n<\/div>

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Predictive web engagement<\/h3>\n

Track and prompt visitors of your website. Direct them to the next-best action.<\/p>\n<\/div>

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Reporting and analytics<\/h3>\n

Drive operational efficiency with real-time and historical data.<\/p>\n<\/div>

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Chatbots and voicebots<\/h3>\n

Use natural language enabled bots to support and triage questions.<\/p>\n<\/div>

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Omnichannel<\/h3>\n

Allow customers to connect via their preferred channel and track the complete activity.<\/p>\n<\/div>

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Social media<\/h3>\n

Engage customers on platforms they already use and gain valuable social listening insights.<\/p>\n<\/div>

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Workforce and employee engagement<\/h3>\n

Enable employees to be successful and support your employee retention goals.<\/p>\n<\/div>

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Secure cloud architecture and open CX platform<\/h3>\n

Innovate faster while guaranteeing secure business operations.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]
See all our capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Deliver the experiences your customers expect<\/h2>\n

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Ebook<\/p>

Contact centre buyer's guide<\/h3><\/div>
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Ebook<\/p>

Five steps to get started with journey orchestration<\/h3><\/div>
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Report<\/p>

\u201cCustomer experience in the age of AI\u201d<\/h3><\/div>
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Transform CX with Genesys<\/h2>\n

Customer and employee expectations are rapidly evolving. Genesys Cloud enables technology, media and telecoms companies to meet and exceed these changing expectations. Schedule a demo today to learn more about our AI-powered solutions and learn how you can begin orchestrating better experiences today.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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