{"id":504837,"date":"2024-01-23T22:09:25","date_gmt":"2024-01-24T06:09:25","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=504837"},"modified":"2024-04-10T17:35:21","modified_gmt":"2024-04-11T00:35:21","slug":"retail","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/partners\/global-strategic-alliances\/aws\/retail","title":{"rendered":"AWS Retail"},"content":{"rendered":"

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Redefine retail customer experiences with Genesys Cloud and AWS<\/h1>\n

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Contact us<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_hidden-xs”]
\"Aws<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Reimagine the retail experience<\/h2>\n

Today\u2019s retailers range from small high-end specialty brands to large mega warehouses. No matter their size, they all deliver customer experiences (CX). And to do that, they require leading CX technology to empower their contact centre agents, managers, employees and more.<\/p>\n

With the right CX solutions, it\u2019s easy to ensure every interaction is handled efficiently and effectively. Even with large call volumes, you can route interactions to available agents with all the right information and context to resolve their inquiry. The Genesys Cloud\u2122 platform on Amazon Web Services (AWS) makes it possible.<\/p>\n

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Enable omnichannel shopping<\/h3>\n

Orchestrate experiences within customers\u2019 preferred channels, including chat, text, email, voice and self-service. And escalate interactions to an agent when needed.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Gather and use journey analytics<\/h3>\n

Provide real-time access to customer insights for agents, staff and managers. Use transactional and behavioural data to design better predictive experiences.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Leverage the power of the cloud<\/h3>\n

Deliver consistent service no matter your call volume on resilient AWS infrastructure. Respond to orders and chats with AI-powered intelligence and automation.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Leading retailers trust Genesys and AWS<\/h2>\n

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We comfortably beat our 90-day go-live target with a fully remote implementation and onboarding program.<\/p>\n<\/blockquote>

\u2014 George Temple, Director of Customer Experience, Graphics Solutions Group<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
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Downtime used to be a weekly occurrence, but I couldn\u2019t even tell you the last time we had an incident. In productivity terms alone, we believe we\u2019ve saved nearly 2,000 hours.<\/p>\n<\/blockquote>

\u2014 Jack Roberts, Director, GMS Technology and Applications, TechStyleOS<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row r_logo_grid=”yes” equal_height=”yes” content_placement=”middle” el_class=”justify-content-center”][vc_column width=”1\/5″][vc_single_image image=”419198″ alignment=”center”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”491324″ alignment=”center”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”382272″ alignment=”center”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”460106″ alignment=”center”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”413777″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Learn from industry experts and customers<\/h2>\n

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Five ways retailers can increase loyalty<\/h3><\/div>
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\"State<\/div>

State of customer experience in retail<\/h3><\/div>
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Digital engagement for retailers<\/h3><\/div>
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\"Retail<\/div>

Blog<\/p>

7 Reasons Retail CX Is Better on the Cloud<\/h3><\/div>
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Rethink your retail support and service<\/h2>\n

Deliver end-to-end experience orchestration across all channels with Genesys Cloud built on AWS. Give customers self-service tools so they can easily find the information, such as order status and shipping updates, without ever connecting with a live agent. And transfer the interaction with complete context when additional support is needed. Request a demo today to get started.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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