{"id":495441,"date":"2023-10-13T12:21:20","date_gmt":"2023-10-13T19:21:20","guid":{"rendered":"https:\/\/www.genesys.com\/aws-healthcare"},"modified":"2024-03-19T23:20:20","modified_gmt":"2024-03-20T06:20:20","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/partners\/global-strategic-alliances\/aws\/healthcare","title":{"rendered":"AWS Healthcare"},"content":{"rendered":"

[vc_section g_section_text=”white” m_background_color=”bgc-orange” flair=”%5B%7B%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1708557053227{padding-top: 6.333rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/bg-pill-right-orange.svg?id=506532) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Leading healthcare organisations trust Genesys Cloud built on AWS<\/h1>\n

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Contact us<\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
\"Aws<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Transform your patient and care team experience<\/h2>\n

To deliver outstanding patient experiences, you need outstanding technology. Genesys and Amazon Web Services (AWS) make it easy. Rest assured that every step of your patient experience is secure, compliant and designed to support their care journey. With our support, you have access to leading solutions in Contact Centre as a Service, customer experience, cloud infrastructure and generative AI.<\/p>\n

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Empower patients and care teams with digital experiences<\/h3>\n

Personalise your care delivery with proactive communications via patients\u2019 preferred channels. Use chatbots to keep patients and care teams up to date. And use generative AI to improve efficiency, effectiveness and consistency of service.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Reduce cost and improve operational agility<\/h3>\n

Improve efficiency ratios, identify areas for improvement and streamline care team interactions with AWS Contact Centre Intelligence (CCI) and the Genesys Cloud\u2122 platform with Pointillist\u00ae journey analytics. With our support, you can decrease call handle time and call abandonment rates \u2014 seamlessly reducing costs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Move to the cloud securely and quickly<\/h3>\n

Securely migrate your customer data with AWS cloud security and compliance, and the protective measures built into Genesys. The Genesys ePHI secure cloud environment means you can be confident you\u2019re compliant with HIPAA, HITECH, GDPR and PCI \u2014 and work with a FedRAMP Authorised solution.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Leading healthcare organisations trust Genesys Cloud built on AWS<\/h2>\n

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We always wanted an accurate 360-degree view of customer journeys in real time. With Genesys Cloud, that\u2019s exactly what we got.<\/p>\n<\/blockquote>

\u2014 Antti H\u00e4m\u00e4l\u00e4inen, Contact Centre Service Support, Processes and Development Service Manager, Pihlajalinna<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
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By using Genesys Cloud to expand the number of ways to contact Company Nurse \u2014 phone, text, chat and beyond \u2014 we could improve the likelihood that an injured employee would contact us and increase our ability to capture workplace injuries.<\/p>\n<\/blockquote>

\u2014 Henry Svendblad, CTO, Company Nurse<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/4″][vc_single_image image=”489864″ alignment=”center” si_max_width=”150px”][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”440519″ alignment=”center”][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”352627″ alignment=”center”][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”304546″ alignment=”center” el_class=”border-0″][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Learn from industry experts and customers<\/h2>\n

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\"Cobranded<\/div>

Company Nurse gains a competitive advantage and enhances its customer experience<\/h3><\/div>
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\"Healthcares<\/div>

Healthcare's Empathy Gap | Genesys & AWS<\/h3><\/div>
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\"5<\/div>

Five Ways to Reimagine the Patient Experience | Genesys & AWS<\/h3><\/div>
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\"Image<\/div>

Providing exceptional access to care with AWS in collaboration with Genesys<\/h3><\/div>
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Support every step of your customer journey<\/p>\n

Keep pace with evolving patient expectations with technology from Genesys and AWS. We make it easy to deliver seamless, end-to-end patient journeys. Contact us today to speak to one of our experts and learn more.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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