{"id":478567,"date":"2023-05-24T19:48:53","date_gmt":"2023-05-25T02:48:53","guid":{"rendered":"https:\/\/www.genesys.com\/genesys-cloud-ex"},"modified":"2025-06-08T19:43:16","modified_gmt":"2025-06-09T02:43:16","slug":"genesys-cloud-ex","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/genesys-cloud-ex","title":{"rendered":"Genesys Cloud EX"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” full_width=”stretch_row” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1729739838529{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle”][vc_column width=”1\/2″ el_class=”img-offset-right”][vc_column_text css=””]<\/p>\n

Genesys Cloud EX<\/h1>\n

<\/p>\n

Improve employee engagement with Genesys Cloud EX \u2014 a standalone, comprehensive suite of native workforce engagement management tools that integrates with your contact centre channels<\/p>\n

[\/vc_column_text]

Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”570185″ alignment=”right” css=”” si_alt_text=”Graphical collage representing contact centre software features, including agent and customer scores with an 'Improving' status, and empathy analysis showing data on events categorised by topics and sentiment.”][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D” css=”.vc_custom_1683655816537{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”sky-high”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”570184″ css=”” si_alt_text=”Person working on a laptop with an overlay of their daily schedule, highlighting 'On Queue' and 'Break' times, emphasising the organisation and efficiency provided by the contact centre software.”][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-md-offset-1 vc_col-md-5″][vc_column_text css=””]<\/p>\n

Meet your employees\u2019 evolving expectations<\/h2>\n

The Genesys Cloud EX\u2122 solution makes it easy to create an engaging work environment. With Genesys, you get modern employee experience capabilities like real-time visibility into current and historical workflow and performance data. Using an open API architecture and prebuilt integrations, we make it easy to connect your contact centre channels and employee experience data.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Comprehensive workforce engagement management<\/h3>\n

Get workforce management, quality and compliance, and performance management \u2014 all alongside your existing ACD.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Reliable, cross-functional engagement<\/h3>\n

Easily manage the critical data and resources needed for an engaged workforce with our centralised solution.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Simple, transparent pricing<\/h3>\n

Get one employee experience management solution at one price \u2014 with all the key features and actionable insights you need.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D” css=”.vc_custom_1711476226452{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”sky-high”][vc_row content_placement=”middle”][vc_column offset=”vc_col-md-6″][vc_column_text css=””]<\/p>\n

Give your workforce the employee experience tools they expect<\/h2>\n

Genesys Cloud EX provides a wide range of tools for supervisors and employees alike to make the most of the employee experience. From quality management and compliance to scheduling, planning and more, get all you need in a single platform.[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Workforce forecasting and scheduling<\/h3>\n

Manage employee schedules using the predictive power of artificial intelligence (AI).[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Conversational analytics<\/h3>\n

Use AI to identify key events that improve customer interactions.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Quality management and compliance<\/h3>\n

Automate quality assurance to improve insights and efficiency.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Employee performance management<\/h3>\n

Provide one solution for AI-driven scorecards, training and recognition.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Gamification<\/h3>\n

Create challenges and rank KPIs with scorecards and leaderboards.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Coaching, learning and training<\/h3>\n

Personalise growth plans that align employee and business goals.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1683664569408{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”sky-high”][vc_row][vc_column offset=”vc_col-md-offset-2 vc_col-md-8″]

Take a look at Genesys Cloud CX<\/h2>\n

See how natively infused workforce engagement management (WEM) capabilities work alongside a full suite of contact center tools to provide a holistic, comprehensive solution.<\/p>\n

Learn more about Genesys CX<\/div><\/a>See the native WEM tools built in<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1746136751705{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle”][vc_column offset=”vc_col-md-6″][vc_column_text css=””]<\/p>\n

Foster a highly engaged and motivated workforce<\/h2>\n

Support any group in your organisation with technology to improve employee experience. With Genesys Cloud EX, you get the resources they need to take charge of their development and customer interactions. You\u2019re able to use data to drive engagement through more effective and efficient resource management and employee performance management. And in turn, you\u2019ll create a company culture that makes employees feel empowered, supported and ready to take on anything.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column]

<\/div>

Use tech to help employees balance work and life commitments<\/h3>

Align staff to business needs to meet customer expectations. With AI scheduling and shift trading, employees can reduce stress by managing their own schedules.<\/p><\/div><\/div><\/div>

Automate listening and learning for continuous improvement<\/h3>

Use AI to expand sampling and eliminate bias in your evaluation process. It can also identify patterns that managers might be unable to detect and then capture those insights.<\/p><\/div><\/div><\/div>

Gamify your employee experience<\/h3>

Intuitive dashboards and leaderboards challenge and motivate your employees to boost performance. With gamification, customize competitions and enhance options for recognition.<\/p><\/div><\/div><\/div><\/div><\/div>

\"Cloud\"Cloud\"Cloud<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1746138004788{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”sky-high”][vc_row][vc_column offset=”vc_col-md-6″][vc_column_text css=””]<\/p>\n

Customers trust Genesys Cloud EX<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-md-6″]

Read all stories<\/a><\/div>[\/vc_column][vc_column offset=”vc_col-md-offset-1 vc_col-md-10″]
\"Using<\/div>
\"Etraveli

\u201cAs a long-time Genesys customer that\u2019s driven improvements across both customer and employee experience, we saw an opportunity to utilize Genesys Cloud EX for our employees outside of the contact center. Genesys Cloud EX has provided a solution focused on employee experience to help us accomplish our objectives.\u201d<\/p>

Gurpreet Sawhney<\/p>

WFM Director, Etraveli Group<\/p>

Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1714457453988{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column offset=”vc_col-md-6″][vc_column_text css=””]<\/p>\n

Learn more about Genesys Cloud EX and workforce engagement<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column]

\"Practical<\/div>

Practical guide<\/p>

A practical guide to modern workforce planning<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Qa<\/div>

White paper<\/p>

MIT report: Customer experience and the future of work<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Featured<\/div>

Report<\/p>

Human Values Report: The operating system for a high-performing contact centre<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”form”][vc_row background_color=”bgc-lgray” equal_height=”yes” content_placement=”middle” el_class=”form-card” css=”.vc_custom_1747093919129{background-image: url(https:\/\/www.genesys.com\/media\/b3ed9b34-d426-48d6-856b-08bd58529b9f.hero-background_3D-threads_1.jpg?id=554402) !important;}”][vc_column][vc_row_inner equal_height=”yes” el_class=”bgc-glass rounded p-2 p-lg-4 mt-md-0″][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1746137791967{margin-top: 2rem !important;}”]<\/p>\n

Deliver experiences your employees will love with Genesys Cloud EX<\/h2>\n

With Genesys Cloud EX, you can break down silos and deliver a unified employee experience. And by creating happier, more engaged employees, you can seamlessly improve your customer experience. With the right employee experience management software, it\u2019s easy. Reach out to an expert today to learn more.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p>\n

\n \n
\n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n