{"id":435759,"date":"2022-06-09T16:16:55","date_gmt":"2022-06-09T23:16:55","guid":{"rendered":"https:\/\/www.genesys.com\/super-human-service"},"modified":"2023-06-08T22:18:55","modified_gmt":"2023-06-09T05:18:55","slug":"superhuman","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/superhuman","title":{"rendered":"Super Human Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1646936380322{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/SHS-1920&#215;1080-1.jpg?id=424865) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay=&#8221;genesys-plum&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;423486&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_height=&#8221;55.5vw&#8221; r_advbg_max_height=&#8221;100vh&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1654816895766{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">We\u2019re behind every<br \/>\ncustomer smile<\/h1>\n<p style=\"text-align: center;\">Amazing customer experiences in the contact<br \/>\ncentre and beyond<\/p>\n<p>[\/vc_column_text]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/DE9RkkTmIxI\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/play_button.svg\" alt=\"Play button\" width=\"145\" height=\"151\" class=\"rounded-xs\" style=\"width:145px\"\/><\/a><\/div>[vc_column_text css=&#8221;.vc_custom_1646067075120{margin-top: 2rem !important;}&#8221;]<\/p>\n<p class=\"text-16\" style=\"text-align: center;\">Enjoy the full video now<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .blue-overlay .background_html5video::before { content: \"\"; position: absolute; top: 0; left: 0; width: 100%; height: 100%; background: -moz-linear-gradient(top, rgba(35,57,93,0.7) 0%, rgba(35,57,93,0) 100%); background: -webkit-linear-gradient(top, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); background: linear-gradient(to bottom, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#b323395d', endColorstr='#0023395d',GradientType=0 ); } @media only screen and (min-width: 767px) { .vc_section.video-section { background: transparent!important; } } @media only screen and (max-width: 767px) { .video-section .row {height: 500px!important;} }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22423510%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22110%25%22%2C%22flair_top%22%3A%22-110px%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;video-cards&#8221; css=&#8221;.vc_custom_1646069759061{padding-bottom: 9.167rem !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">More happy customers, more happy agents \u2013 see Genesys in action<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/8VDvZM7QEGo\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/financial-cta-sh.png\" alt=\"financial-cta-sh\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><h6>Banking and finance<\/h6>\n<p>Genesys technology gives banking customers the ability to connect with customer service anytime, anywhere, on their choice of channel. This creates experiences based in empathy with AI automation in real time.<\/p>\n<div class=\"card-footer arrow pl-0 pt-2 pb-0\">Watch now<\/div>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/pVkSNdq-1vg\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/travel-cta-sh.png\" alt=\"travel-cta-sh\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><h6>Travel and entertainment<\/h6>\n<p>Through data and AI orchestration, companies can help travelers before they know they need it, tapping into empathy and taking a people-centric approach for customers.<\/p>\n<div class=\"card-footer arrow pl-0 pt-2 pb-0\">Watch now<\/div>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/JpE1AHSyXcQ\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/retail-cta-sh.png\" alt=\"retail-cta-sh\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><h6>Retail and eCommerce<\/h6>\n<p>Consumers buy from brands that make it easy for them by giving them more channels. Genesys AI gives you more opportunities to personalise digital experiences and enable customers to get the information they need.<\/p>\n<div class=\"card-footer arrow pl-0 pt-2 pb-0\">Watch now<\/div>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1646069774095{padding-top: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1646069637529{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/9PxcqjUGY4w\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Service-nsw-superhuman-video-thumbnail.png\" alt=\"Ervice nsw superhuman video thumbnail\" width=\"490\" height=\"330\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1654817126746{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<p class=\"text-uppercase text-14 font-weight-bold text-navy\">Service NSW<\/p>\n<h3>There during the toughest times<\/h3>\n<p>The Genesys Cloud\u2122 platform enabled the government agency to rapidly scale and switch to remote working while improving its crisis management response and the delivery of new services.[\/vc_column_text][vc_column_text el_class=&#8221;flat-nav&#8221; css=&#8221;.vc_custom_1654817238583{margin-top: 2rem !important;}&#8221;]<\/p>\n<h4 class=\"text-blue text-24\">Technologies<\/h4>\n<p><a style=\"margin-right: 1rem;\" href=\"#cards\">Contact Centre Software<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Inbound<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Email<\/a><a style=\"margin-right: 1rem;\" href=\"#cards\">Chat<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_column_text css=&#8221;.vc_custom_1632338835045{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<p class=\"text-uppercase text-14 font-weight-bold text-navy\">Xerox<\/p>\n<h3>Creating a unified global customer experience<\/h3>\n<p>Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.[\/vc_column_text][vc_column_text el_class=&#8221;flat-nav&#8221; css=&#8221;.vc_custom_1654816912264{margin-top: 2rem !important;}&#8221;]<\/p>\n<h4 class=\"text-blue text-24\">Technologies<\/h4>\n<p><a style=\"margin-right: 1rem;\" href=\"#cards\">Contact Centre Software<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Digital Customer Engagement<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Integrations<\/a><a style=\"margin-right: 1rem;\" href=\"#cards\">Reporting &amp; Analytics<\/a><a style=\"margin-right: 1rem;\" href=\"#cards\">Artificial Intelligence <\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/uS7V1kMu6xk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video-thumb-shs-xerox.jpg\" alt=\"Video thumb shs xerox\" width=\"490\" height=\"330\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;rounded&#8221;][vc_column css=&#8221;.vc_custom_1607459006917{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<a class=\"component-cta-block card w-100 h-100 bgc-yellow centered cta-text-start  vc_custom_1686287017754\"  href=\"https:\/\/www.genesys.com\/en-sg\/resources\/the-state-of-customer-experience\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><p class=\"text-uppercase text-14 font-weight-bold\">Global research report: The state of customer experience<\/p>\n<h2 class=\"h3\">Get the insights you need to transform your customer experience<\/h2>\n<p>In this global report, Genesys surveyed more than 5,155 consumers and 645 customer experience decision-makers across Asia-Pacific, North America, Europe, Latin America, and the Middle East\/Africa. The results give context for customer and employee journeys and a powerful roadmap for delivering empathetic experiences at scale.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">Get the report<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"416\" height=\"370\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-banner-hero-gray.png\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22423539%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;cards&#8221; css=&#8221;.vc_custom_1654820326440{margin-top: 5.333rem !important;padding-top: 6.167rem !important;padding-bottom: 6.167rem !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3 text-white\" style=\"text-align: center;\">Give your team the tools to deliver the best customer and employee experiences<\/h2>\n<p class=\"text-white\" style=\"text-align: center;\">More capabilities, more smiles<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Call Centre Software<\/h3>\n<p>Keep conversations live when they matter most.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Digital Customer Engagement<\/h3>\n<p>Engage customers anytime, anywhere, on any digital channel.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Reporting &amp; Analytics<\/h3>\n<p>Gain clear visibility into customer interactions.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Integrations and Apps<\/h3>\n<p>Customise contact centre applications with open APIs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Artificial Intelligence<\/h3>\n<p>Power ongoing, personalised experiences at scale.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Workforce Engagement<\/h3>\n<p>Empower employee performance while improving operations.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Inbound<\/h3>\n<p>Give customers one consistent path to a great experience<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Email<\/h3>\n<p>Create great experiences with better email tools<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22\">Chat<\/h3>\n<p>Engage and convert prospects in real-time<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/en-sg\/capabilities\" target=\"\" rel=\"\">See all our capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;410584&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Pointillist<\/h3>\n<p>Optimise customer journeys with an end-to-end customer journey management solution to deliver superhuman service.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-sg\/pointillist\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1646936380322{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/SHS-1920&#215;1080-1.jpg?id=424865) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay=&#8221;genesys-plum&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;423486&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_height=&#8221;55.5vw&#8221; r_advbg_max_height=&#8221;100vh&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1654816895766{margin-bottom: 2rem !important;}&#8221;] We\u2019re behind every customer smile Amazing customer experiences in the contact centre and beyond [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1646067075120{margin-top: 2rem !important;}&#8221;] Enjoy the full video now [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22423510%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22110%25%22%2C%22flair_top%22%3A%22-110px%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;video-cards&#8221; css=&#8221;.vc_custom_1646069759061{padding-bottom: 9.167rem !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-435759","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/435759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=435759"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/435759\/revisions"}],"predecessor-version":[{"id":480063,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/435759\/revisions\/480063"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=435759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}