{"id":428400,"date":"2022-04-12T23:40:27","date_gmt":"2022-04-13T06:40:27","guid":{"rendered":"https:\/\/www.genesys.com\/about-us"},"modified":"2022-04-20T23:53:04","modified_gmt":"2022-04-21T06:53:04","slug":"about-us","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/about-us","title":{"rendered":"About us"},"content":{"rendered":"

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Bringing AI and support teams together, so you can engage smarter<\/h1>\n

Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions<\/p>\n

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Empowering businesses to deliver better customer outcomes<\/h2>\n

Finding ways to help you create better customer experiences has always been our passion. Now the Genesys DX\u2122 solution brings groundbreaking intelligence to every interaction \u2014 putting customer insights to work in real time, across every channel, at the point of engagement.<\/p>\n

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Fastest time to value<\/h3>\n

Genesys DX is ready to go on day one. Because it starts providing actionable insights from the very first customer interaction, we’re confident there’s no faster time to value from any other artificial intelligence (AI)-powered software on the market today.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

360-degree view of customer<\/h3>\n

Genesys DX synthesises data from every touchpoint, and even disparate systems, to fuel greater understanding of your customers. Your support team is empowered to provide more personalisation, and customers are routed to the best resource, wherever it may be.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Harmony to bots and humans<\/h3>\n

As the industry\u2019s most tightly integrated support team and bot solution, Genesys DX uses AI to help your team be more effective and efficient, unburden employees from repetitive tasks, and provide seamless transitions from bots to live human support. It\u2019s the best of both worlds.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=”footer-form” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row background_color=”bgc-lgray” content_placement=”middle”][vc_column width=”1\/4″][vc_column_text]<\/p>\n

Powered by<\/h2>\n

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At Genesys, we believe making customers feel remembered, heard and understood is the foundation of an empathetic customer experience. We strive to give every customer exactly the experience they want every time, whether that\u2019s a support team member who sympathises while solving a complex issue or a quick answer from a bot.<\/p>\n

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Genesys is the global leader in cloud customer experience and contact centre solutions<\/h2>\n

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Spanning over 100 countries, we
\ncover a lot of ground.<\/h5>\n

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Maybe one day we\u2019ll get Antarctica, but until then we have the other continents covered.<\/h5>\n

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Genesys employees work together to create the best customer experiences.<\/h5>\n

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[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649832160027{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text] Bringing AI and support teams together, so you can engage smarter Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column][vc_column_text] Empowering businesses to deliver better customer outcomes Finding ways to help you create better customer experiences has always […]<\/p>\n","protected":false},"author":316,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-dx.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-428400","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/428400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/316"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=428400"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/428400\/revisions"}],"predecessor-version":[{"id":429029,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/428400\/revisions\/429029"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=428400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}