{"id":428381,"date":"2022-04-12T22:59:40","date_gmt":"2022-04-13T05:59:40","guid":{"rendered":"https:\/\/www.genesys.com\/integrations-and-apis"},"modified":"2022-04-20T23:45:49","modified_gmt":"2022-04-21T06:45:49","slug":"integrations-and-apis","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/integrations-and-apis","title":{"rendered":"Integrations and APIs"},"content":{"rendered":"

[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649830467741{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Deliver the right data at the right time with integrations and APIs<\/h1>\n

Genesys DX acts as a central nervous system that feeds customer data from your disparate systems to your support team. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both your team and customers.<\/p>\n

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Find out more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=”yes” el_class=”justify-content-center”][vc_column width=”1\/3″]
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Salesforce<\/h3>\n

Easily channel Salesforce data into the Genesys DX\u2122 solution and deliver personalised experiences to your customers by leveraging your CRM database.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

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ServiceNow<\/h3>\n

Get up and running faster by using your existing knowledge base. Our out-of-the-box integration with ServiceNow ensures articles are synchronised seamlessly within Genesys DX.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

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Zendesk<\/h3>\n

Streamline your contact centre workflow and increase efficiency. Within Zendesk, support teams can instantly access answers from the Genesys DX knowledge base without switching between applications.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

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GeoFluent by Lionbridge<\/h3>\n

Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

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Google Analytics<\/h3>\n

Improve customer experiences by integrating Google Analytics and Genesys DX. Analyse business impact, increase conversions and reduce costs by tracking your website visitors’ behaviour and activity.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″]

APIs<\/h3>\n

Break down barriers between applications<\/h4>\n

When everything is interconnected, you can accomplish more. Robust APIs let you integrate Genesys DX with other systems, export large amounts of data out of Genesys DX, optimise workflow management, automate support team member setup and more.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

SDKs<\/h3>\n

Fully customise your desktop and mobile deployments<\/h4>\n

The SDK framework enables you to integrate Genesys DX into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”demo”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

See the future of digital engagement<\/h3>\n

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers \u2014 and empower your employees \u2014 with what they need the first time, every time.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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