{"id":428361,"date":"2022-04-12T22:21:17","date_gmt":"2022-04-13T05:21:17","guid":{"rendered":"https:\/\/www.genesys.com\/conversational-ai"},"modified":"2022-04-20T23:31:51","modified_gmt":"2022-04-21T06:31:51","slug":"conversational-ai","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/conversational-ai","title":{"rendered":"Conversational AI"},"content":{"rendered":"

[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649827695959{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Conversational AI puts your customers at the heart of every interaction<\/h1>\n

When Genesys DX powers the conversation, nothing feels artificial about it<\/p>\n

[\/vc_column_text]

Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Conversational AI solution<\/h2>\n

No data scientists required. Just turn it on, and go. And take a look under the hood, if you want.<\/h3>\n

The Genesys DX\u2122 solution utilises patented natural language processing to have real conversations with customers, where and when they want. And you get full visibility into how the AI technology is analysing input to arrive at resolutions, so you can tweak or optimise at any point.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”406335″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”5\/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”406337″ alignment=”center”][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

One of these bots is not like the other<\/h2>\n

Put smarter chatbots and virtual agents to work for you<\/h3>\n

Where other customer service chatbots are limited to predefined scripts, Genesys DX AI chatbots have the intelligence to be more engaging \u2014 with the context and content to make every conversation personalised. Your customers will experience immediate and relevant front-line self-service with conversational AI.[\/vc_column_text]

Meet our AI chatbots<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Never make your customers dig through FAQs again<\/h2>\n

Let your customers decide where to go for self-service<\/h3>\n

Whether you use one engagement channel or eight, Genesys DX AI won’t break a sweat. You can support your customers no matter how they want to interact.<\/p>\n

[\/vc_column_text]

Check out omnichannel AI<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”406336″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”5\/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”406338″ alignment=”center”][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

Start the conversation with proactive AI<\/h2>\n

Be in the right place, at the right time<\/h3>\n

Don’t wait for customers to come to you. With Genesys DX, you can proactively engage with your customers in a personalised, conversational way. No matter what channel they’re using, time of day they’re searching, or native language they speak, our AI chatbots are ready to reach out and help your customers along every step of their journey.[\/vc_column_text]

Be proactive and make the first move<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”demo”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

See the future of digital engagement<\/h3>\n

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers \u2014 and empower your employees \u2014 with what they need the first time, every time.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p>\n

\n \n
\n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n