{"id":428322,"date":"2022-04-12T19:03:59","date_gmt":"2022-04-13T02:03:59","guid":{"rendered":"https:\/\/www.genesys.com\/live-chat"},"modified":"2022-04-20T23:22:08","modified_gmt":"2022-04-21T06:22:08","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/live-chat","title":{"rendered":"Live Chat"},"content":{"rendered":"

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Liven up live chat<\/h1>\n

At the heart of Genesys DX is world-class live chat software for your website. Built with robust and powerful technology, our live chat solution empowers you to engage and convert more visitors, while boosting support team efficiency and effectiveness. In other words, it lets you up your game both externally and internally.<\/p>\n

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Customised live chat tools<\/h2>\n

Make it yours easily<\/h3>\n

To ensure live chat in the Genesys DX\u2122 solution works for your website, business and goals, we’ve handed over the controls. Customise nearly everything in Genesys DX , including the look of the live chat widget and buttons, as well as the configuration of proactive chat rules and the Agent Workspace.<\/p>\n

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Proactive chat<\/h2>\n

Engage more visitors and boost conversions<\/h3>\n

Customers who chat with a team members are six times more likely to buy than another website visitor, so we\u2019ve bolstered the Genesys DX proactive chat engine with powerful features and AI capabilities. Target a website visitor with the right message at the right time to engage in a chat interaction with either a live member of your support team or virtual chat agent.[\/vc_column_text]

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Live chat on mobile<\/h2>\n

Make every experience match expectations<\/h3>\n

Deliver a great experience time after time, regardless of the channel or device your customers are using. Genesys DX dynamically renders your live chat tool\u2019s interface based on the device\u2019s screen. And you can create a unique set of proactive chat rules tailored for live chat on mobile.<\/p>\n

\u2022 High-resolution retina display
\n\u2022 Screen adaptation capabilities
\n\u2022 Mobile live chat invitations
\n\u2022 Layered chat windows
\n\u2022 iPhone support team app
\n\u2022 Mobile SDK
\n\u2022 Mobile reporting<\/p>\n

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Customer self-service<\/h2>\n

Cater to problem solvers<\/h3>\n

Allow customers to quickly self-service routine support and sales issues. Our AI understands a user’s intent and draws responses and recommendations from a unified knowledge base to ensure your customers get consistent answers across all channels.[\/vc_column_text]

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Visitor monitoring and behaviour analytics<\/h2>\n

Deliver tailored live chat engagements based on visitor behaviour<\/h3>\n

Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information and more. And use this information to deliver a truly personalised live chat service.<\/p>\n

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Live chat surveys<\/h2>\n

Ensure quality and capture contact information<\/h3>\n

Genesys DX gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the live chat session and more.<\/p>\n