{"id":428310,"date":"2022-04-12T18:37:02","date_gmt":"2022-04-13T01:37:02","guid":{"rendered":"https:\/\/www.genesys.com\/chat-and-messaging"},"modified":"2022-04-20T21:09:55","modified_gmt":"2022-04-21T04:09:55","slug":"chat-and-messaging","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/chat-and-messaging","title":{"rendered":"Chat and messaging"},"content":{"rendered":"

[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649813484081{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Chat and web messaging for speedy answers to all those “quick questions”<\/h1>\n

In the age of the customer, it’s important to engage quickly, effectively and on their terms. Count on Genesys DX to help you improve your customer experience (CX), increase conversions and stand out from the competition \u2014 all through the power of web messaging.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Live chat and web messaging software<\/h2>\n

Fast resolutions make happy customers<\/h3>\n

It\u2019s no coincidence that more customers prefer live chat over phone and email for customer service. They don\u2019t want to be slowed down. Be there when they have a question, or better yet, proactively reach out before they ask to demonstrate that you\u2019re a customer-centric company.<\/p>\n

\u2022 Conversational artificial intelligence (AI) chatbots assist customers immediately and transition to your support team seamlessly
\n\u2022 Virtual agents work behind the scenes to assist your human support team
\n\u2022 Customise your branding, how your chatbot behaves, bot to support team member transition rules \u2014 everything
\n\u2022 Gain insights to optimise the customer journey<\/p>\n

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Learn more about live chat<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”406332″][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_single_image image=”406333″][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

Omnichannel engagement<\/h2>\n

Choice for customers, ease for you customer support team<\/h3>\n

Your customers shouldn\u2019t have to track down ways to get in touch. Be where your customers want to be, even on emerging channels, without overwhelming your support team members. The Genesys DX\u2122 solution is your one centralised system to handle all agent and AI-powered engagements across channels.<\/p>\n

\u2022 Optimise customer support team productivity with one AI-powered workspace to manage messaging, live chat, email, social, SMS and more
\n\u2022 Scale messaging channels and interaction volume without adding complexity
\n\u2022 Future-proof your engagement strategy with channel-agnostic AI technology[\/vc_column_text]

Engage better across the board<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Conversational AI<\/h2>\n

Delight customers with chatbots that speak their language<\/h3>\n

As humans, we each express ourselves differently and shouldn\u2019t have to conform to a simplistic chatbot\u2019s understanding. The value of Genesys DX conversational AI comes from its ability to interpret complex language, remember context over the course of an interaction and deliver conversational replies.<\/p>\n

\u2022 Customer and support team member-facing chatbots are ready for conversations from day one
\n\u2022 Powered by Genesys DX patented natural language processing with natural language understanding, our chatbots understand intent without matching keywords
\n\u2022 Stay on the forefront of conversational commerce, and let customers execute transactions with chatbots<\/p>\n

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Engage better across the board<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”406331″][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”demo”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

See the future of Web Messaging<\/h3>\n

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers \u2014 and empower your employees \u2014 with what they need the first time, every time.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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