{"id":428303,"date":"2022-04-12T17:59:02","date_gmt":"2022-04-13T00:59:02","guid":{"rendered":"https:\/\/www.genesys.com\/why-genesys-dx"},"modified":"2022-04-20T21:05:52","modified_gmt":"2022-04-21T04:05:52","slug":"why-genesys-dx","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/why-genesys-dx","title":{"rendered":"Why Genesys DX"},"content":{"rendered":"

[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649811851737{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

The shortest distance between customer experience and customers for life<\/h1>\n

The bottom line is, customer experience (CX) can make or break your business. And the biggest factor impacting CX? How you engage with customers. As the most comprehensive and tightly integrated AI-powered solution on the market, Genesys DX\u2122 is built to break down any and all barriers to help you engage smarter.<\/p>\n

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Find out more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

The status quo is no place for you<\/h2>\n

Tackling modern customer experience challenges with status quo solutions will hold your business back and frustrate your customers. It’s time to break through to the other side and unlock your business potential.<\/p>\n

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Differentiate your business with CX<\/h3>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]
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Create consistent customer experiences<\/h3>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]
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Deliver better customer outcomes<\/h3>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-light-blue” flair=”%5B%7B%22flair_image%22%3A%22399038%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”2\/3″ offset=”vc_col-sm-offset-2″][vc_column_text]<\/p>\n

Why companies choose Genesys DX<\/h2>\n

Yep, we’ve got the table stakes covered. We support future-proof channels of engagement, synchronise with existing systems to leverage customer data and are a globally secure platform. But that’s not all.<\/p>\n

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Bot and service rep harmony<\/h3>\n

Genesys DX bots aren\u2019t just on the front lines helping customers find answers, place orders and fix problems 24\/7 with a smile. They\u2019re also working overtime behind the scenes advising service reps for better customer outcomes.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Conversational and proactive AI<\/h3>\n

It’s hard to decipher the reality from the hype around chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our bots are built for conversions from day one.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Knowledge and insights<\/h3>\n

The Genesys DX solution locks nothing away. Insights that are fueled by actual customer experiences are presented in real time, so you can take immediate action. And you don’t have to front-load your knowledge base with anticipated content. Genesys DX listens to customers to help you exceed their expectations.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_single_image image=”406375″ alignment=”center”][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

6 WEEKS<\/h3>\n

NatWest Group implemented Genesys DX and realised faster customer response times \u2014 all within just 6 weeks<\/h4>\n

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See how easy AI can be<\/a>More stories<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”demo”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

See the future of digital engagement<\/h3>\n

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers \u2014 and empower your employees \u2014 with what they need the first time, every time.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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